CPXP FINAL EXAM 2025/2026 NEWEST | 2
VERSIONS ALL CURRENTLY TESTING AND
FREQUENTLY TESTED QUESTIONS AND
ANSWERS WITH A STUDY GUIDE |
EXPERTLY VERIFIED FOR GUARANTEED
PASS | LATEST UPDATE /ALREADY
GRADED A+
What are the characteristics of hospitals that did NOT do
well with value based purchasing? - ....ANSWER...bigger,
teaching hospitals, poor patients, govt owned
What is the goal of Partnership for Patients -
....ANSWER...decrease preventable hospital-acquired
conditions, decrease preventable complications during
care center transition
When did Medicare Physician Pay for Performance begin?
- ....ANSWER...started in 2015 for some physicians
and physician groups- projected to be for all
physicians by 2017
1
,What does the RUSH way stand for? -
....ANSWER...systematic approach to process
improvement (Ready, understand, solve, hold)
Time frame that AHA establishes membership group:
National society for patient representation and consumer
affairs - ....ANSWER...early 70's
Which year did AHA develop and adopts patients bill of
rights? - ....ANSWER...1973
What was the Karen Quinian case? -
....ANSWER...Young women slipped into coma after
drug interaction with alcohol (ethics of euthanasia)
What is cultural competence - ....ANSWER...being
sensitive to others cultures and beliefs
According to the Beryl Institute article, what are the three
areas that integrate to create patient experience -
....ANSWER...quality, safety, and service
According to the Beryl Institute article, which method of
patient survey is the most effective? -
2
,....ANSWER...phone surveys. Tend to give more
positive responses than paper survey.
What other surveys are in use or under development? -
....ANSWER...Clinical and group consumer
assessment of healthcare providers (CGCAHPS) and
systems and EDCAHPS (Emergency department)
A hospital patient is extremely upset with the
communication from her provider on the plan of care.
What is the BEST strategy among the following? -
....ANSWER...Listen empathetically to the patient
Is there a timeframe by which a grievance must be
resolved? - ....ANSWER...On average, 7 days, unless
informed that follow up will be provided within a stated
number of days.
What are some reasons patients may not voice their
complaints? - ....ANSWER...Don't know where to
complain, afraid of retribution, not worth the trouble
3
, What are the IOM six aims of for quality (established in
2001) - ....ANSWER...Safe, time, effective, efficient,
equitable, patient-centered (STEEEP)
What is the IHI triple aim? - ....ANSWER...improve
patient experience, improve health of populations, reduce
per capita cost
Describe health literacy - ....ANSWER...capacity to
obtain, process and understand basic health information
needed to make appropriate health decisions
What percentage of adults are estimated to have a
proficient health literacy - ....ANSWER...12 %
Which year was the American Society for Hospital Risk
Management formed? - ....ANSWER...1980
What was the original name for the CMS -
....ANSWER...Health Care Financing Administration
4
VERSIONS ALL CURRENTLY TESTING AND
FREQUENTLY TESTED QUESTIONS AND
ANSWERS WITH A STUDY GUIDE |
EXPERTLY VERIFIED FOR GUARANTEED
PASS | LATEST UPDATE /ALREADY
GRADED A+
What are the characteristics of hospitals that did NOT do
well with value based purchasing? - ....ANSWER...bigger,
teaching hospitals, poor patients, govt owned
What is the goal of Partnership for Patients -
....ANSWER...decrease preventable hospital-acquired
conditions, decrease preventable complications during
care center transition
When did Medicare Physician Pay for Performance begin?
- ....ANSWER...started in 2015 for some physicians
and physician groups- projected to be for all
physicians by 2017
1
,What does the RUSH way stand for? -
....ANSWER...systematic approach to process
improvement (Ready, understand, solve, hold)
Time frame that AHA establishes membership group:
National society for patient representation and consumer
affairs - ....ANSWER...early 70's
Which year did AHA develop and adopts patients bill of
rights? - ....ANSWER...1973
What was the Karen Quinian case? -
....ANSWER...Young women slipped into coma after
drug interaction with alcohol (ethics of euthanasia)
What is cultural competence - ....ANSWER...being
sensitive to others cultures and beliefs
According to the Beryl Institute article, what are the three
areas that integrate to create patient experience -
....ANSWER...quality, safety, and service
According to the Beryl Institute article, which method of
patient survey is the most effective? -
2
,....ANSWER...phone surveys. Tend to give more
positive responses than paper survey.
What other surveys are in use or under development? -
....ANSWER...Clinical and group consumer
assessment of healthcare providers (CGCAHPS) and
systems and EDCAHPS (Emergency department)
A hospital patient is extremely upset with the
communication from her provider on the plan of care.
What is the BEST strategy among the following? -
....ANSWER...Listen empathetically to the patient
Is there a timeframe by which a grievance must be
resolved? - ....ANSWER...On average, 7 days, unless
informed that follow up will be provided within a stated
number of days.
What are some reasons patients may not voice their
complaints? - ....ANSWER...Don't know where to
complain, afraid of retribution, not worth the trouble
3
, What are the IOM six aims of for quality (established in
2001) - ....ANSWER...Safe, time, effective, efficient,
equitable, patient-centered (STEEEP)
What is the IHI triple aim? - ....ANSWER...improve
patient experience, improve health of populations, reduce
per capita cost
Describe health literacy - ....ANSWER...capacity to
obtain, process and understand basic health information
needed to make appropriate health decisions
What percentage of adults are estimated to have a
proficient health literacy - ....ANSWER...12 %
Which year was the American Society for Hospital Risk
Management formed? - ....ANSWER...1980
What was the original name for the CMS -
....ANSWER...Health Care Financing Administration
4
