Zendesk Guide Admin Specialist exam |\ |\ |\ |\ |\
with answers |\
how do you enable unsafe HTML?
|\ |\ |\ |\ |\
guide admin > settings > guide settings > security > display
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
unsafe content |\
what are the 3 default data points in guide reports?
|\ |\ |\ |\ |\ |\ |\ |\ |\
article views, article votes, and search queries
|\ |\ |\ |\ |\ |\
How do you add a category?
|\ |\ |\ |\ |\
guide admin > click add drop down > click add category
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
how do you restore a previous revision?
|\ |\ |\ |\ |\ |\
guide admin > manage article > select article > version history
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
> select previous version > select restore version
|\ |\ |\ |\ |\ |\ |\
what 3 things can you do when you click on the 3 dots on a
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
custom theme? |\
copy, rename, and download
|\ |\ |\
, what files can you find when you open the edit code feature?
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
CSS, Javascript, templates
|\ |\
what is the benefit of using curly bars?
|\ |\ |\ |\ |\ |\ |\
Curly bars are used to access information from Zendesk, for
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
example, to display a list of articles, a list of categories, etc.
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Curly Bars is the templating language used in Zendesk themes. It
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
allows developers to create dynamic and customizable content
|\ |\ |\ |\ |\ |\ |\ |\ |\
within their themes. Understanding and utilizing Curly Bars is
|\ |\ |\ |\ |\ |\ |\ |\ |\
essential for making themes that are both functional and visually
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
appealing.
how would you limit the access to an FAQ page to a certain group
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
of users?
|\ |\
you would set user segments at the article level
|\ |\ |\ |\ |\ |\ |\ |\
what are the default user types that guide admins cannot edit?
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
staff and signed-in users
|\ |\ |\
How do you restrict Help Center access to signed-in end-users
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
only?
with answers |\
how do you enable unsafe HTML?
|\ |\ |\ |\ |\
guide admin > settings > guide settings > security > display
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
unsafe content |\
what are the 3 default data points in guide reports?
|\ |\ |\ |\ |\ |\ |\ |\ |\
article views, article votes, and search queries
|\ |\ |\ |\ |\ |\
How do you add a category?
|\ |\ |\ |\ |\
guide admin > click add drop down > click add category
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
how do you restore a previous revision?
|\ |\ |\ |\ |\ |\
guide admin > manage article > select article > version history
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
> select previous version > select restore version
|\ |\ |\ |\ |\ |\ |\
what 3 things can you do when you click on the 3 dots on a
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
custom theme? |\
copy, rename, and download
|\ |\ |\
, what files can you find when you open the edit code feature?
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
CSS, Javascript, templates
|\ |\
what is the benefit of using curly bars?
|\ |\ |\ |\ |\ |\ |\
Curly bars are used to access information from Zendesk, for
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
example, to display a list of articles, a list of categories, etc.
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Curly Bars is the templating language used in Zendesk themes. It
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
allows developers to create dynamic and customizable content
|\ |\ |\ |\ |\ |\ |\ |\ |\
within their themes. Understanding and utilizing Curly Bars is
|\ |\ |\ |\ |\ |\ |\ |\ |\
essential for making themes that are both functional and visually
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
appealing.
how would you limit the access to an FAQ page to a certain group
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
of users?
|\ |\
you would set user segments at the article level
|\ |\ |\ |\ |\ |\ |\ |\
what are the default user types that guide admins cannot edit?
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
staff and signed-in users
|\ |\ |\
How do you restrict Help Center access to signed-in end-users
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
only?
