1|Page
CHIA CERTIFICATION EXAM NEWEST 2025/ 2026
ACTUAL EXAM COMPLETE 200 QUESTIONS AND
CORRECT DETAILED ANSWERS WITH RATIONALES
(VERIFIED ANSWERS) |ALREADY GRADED
A+||LATEST UPDATE!!
Which two non-geographic categories are the most
important for a hotel GM?
a. Scale and Class
b. Scale and Location
c. Location and Type
d. Class and Type - ANSWER-A. Scale and Class
How many Scale categories are there compared to Class
categories?
a. 6 Scale categories and 6 Class categories
b. 6 Scale categories and 7 Class categories
c. 7 Scale categories and 6 Class categories
d. 7 Scale categories and 7 Class categories - ANSWER-
C. 7 Scale categories and 6 Class categories
Which one of the following is an accurate statement
regarding Scale and Class groups and a
single chain?
,2|Page
a. A Ritz Carlton hotel in the US can be in one Scale
group and a Ritz Carlton hotel in Japan
can be in a different Scale group
b. A Ritz Carlson hotel in the US can be in one Class
group and a Ritz Carlton hotel in Japan
can be in a different Class group
c. A Ritz Carlton hotel will always be in the same Scale
and Class groups in every country
throughout the world
d. Ritz Carlton may choose which Scale and which Class
they are in - ANSWER-C. A Ritz Carlton hotel will always
be in the same Scale and Class groups in every country
throughout the world
M
Which one of the following is an accurate statement
regarding Class groups?
a. The names of the Class group are very different than
the names of the Scale groups
b. Class groups are more popular and relevant in North
America rather than outside North
America
a. Independent hotels are slotted into Class groups based
upon the ADR of the
,3|Page
independent hotel compared to the chain hotels in the
same market
c. Once an independent hotel is slotted into a Class group,
it will never change - ANSWER-C. Independent hotels are
slotted into Class groups based upon the ADR of the
independent hotel compared to the chain hotels in the
same market
Which one of the following is NOT a Location Category
used by the hotel industry?
a. Airport
b. Suburban
a. Oceanfront
c. Urban - ANSWER-C. Oceanfront
Which is NOT a valid non-geographic category?
a. Extended Stay
b. Boutique
c. Guest Satisfaction Rating
d. Destination Resort - ANSWER-C. Guest Satisfaction
Rating
, 4|Page
Benchmarking in the hotel industry takes place at what
level?
a. Property level for an individual hotel versus their
Competitive Set
b. Corporate level for a hotel company, for example one
brand versus others
c. Geographic level for tourism organizations, for example
city versus comparable cities
d. All of the above levels - ANSWER-D. All of the above
levels
Comp sets are used for many purposes in hotel
operations, which of the following is one of
these purposes?
a. Comp sets can be used to aid the sales and marketing
departments in determining the
effectiveness of various pricing decisions
b. Comp sets can be used in management contracts for
performance requirements
c. Comp sets can have an effect on a general managers
compensation
d. All of the above are examples of how comp sets are
used - ANSWER-D. All of the above are examples of how
comp sets are used
CHIA CERTIFICATION EXAM NEWEST 2025/ 2026
ACTUAL EXAM COMPLETE 200 QUESTIONS AND
CORRECT DETAILED ANSWERS WITH RATIONALES
(VERIFIED ANSWERS) |ALREADY GRADED
A+||LATEST UPDATE!!
Which two non-geographic categories are the most
important for a hotel GM?
a. Scale and Class
b. Scale and Location
c. Location and Type
d. Class and Type - ANSWER-A. Scale and Class
How many Scale categories are there compared to Class
categories?
a. 6 Scale categories and 6 Class categories
b. 6 Scale categories and 7 Class categories
c. 7 Scale categories and 6 Class categories
d. 7 Scale categories and 7 Class categories - ANSWER-
C. 7 Scale categories and 6 Class categories
Which one of the following is an accurate statement
regarding Scale and Class groups and a
single chain?
,2|Page
a. A Ritz Carlton hotel in the US can be in one Scale
group and a Ritz Carlton hotel in Japan
can be in a different Scale group
b. A Ritz Carlson hotel in the US can be in one Class
group and a Ritz Carlton hotel in Japan
can be in a different Class group
c. A Ritz Carlton hotel will always be in the same Scale
and Class groups in every country
throughout the world
d. Ritz Carlton may choose which Scale and which Class
they are in - ANSWER-C. A Ritz Carlton hotel will always
be in the same Scale and Class groups in every country
throughout the world
M
Which one of the following is an accurate statement
regarding Class groups?
a. The names of the Class group are very different than
the names of the Scale groups
b. Class groups are more popular and relevant in North
America rather than outside North
America
a. Independent hotels are slotted into Class groups based
upon the ADR of the
,3|Page
independent hotel compared to the chain hotels in the
same market
c. Once an independent hotel is slotted into a Class group,
it will never change - ANSWER-C. Independent hotels are
slotted into Class groups based upon the ADR of the
independent hotel compared to the chain hotels in the
same market
Which one of the following is NOT a Location Category
used by the hotel industry?
a. Airport
b. Suburban
a. Oceanfront
c. Urban - ANSWER-C. Oceanfront
Which is NOT a valid non-geographic category?
a. Extended Stay
b. Boutique
c. Guest Satisfaction Rating
d. Destination Resort - ANSWER-C. Guest Satisfaction
Rating
, 4|Page
Benchmarking in the hotel industry takes place at what
level?
a. Property level for an individual hotel versus their
Competitive Set
b. Corporate level for a hotel company, for example one
brand versus others
c. Geographic level for tourism organizations, for example
city versus comparable cities
d. All of the above levels - ANSWER-D. All of the above
levels
Comp sets are used for many purposes in hotel
operations, which of the following is one of
these purposes?
a. Comp sets can be used to aid the sales and marketing
departments in determining the
effectiveness of various pricing decisions
b. Comp sets can be used in management contracts for
performance requirements
c. Comp sets can have an effect on a general managers
compensation
d. All of the above are examples of how comp sets are
used - ANSWER-D. All of the above are examples of how
comp sets are used
