HCA 343 Final Question and answers
verified to pass 2025/2026
FORMING, STORMING, NORMING & PERFORMING - correct answer What are the four stages of team
building?
Forming - correct answer The first stage of team building is ____. Namely, this is when the team is first
formed, i.e. when they begin working together. Initially, interactions and communications are very
cordial, and typically a leader emerges and provides guidance for the group based on experience or
personality. You won't typically see much variance in opinions during this stage as group members are
attempting to understand the situation and their new team members.
Storming - correct answer The second stage of team building is _____. At this stage, you typically see
group members becoming more vocal, more opinionated, revealing their true personalities. This stage
typically leads to less smooth interactions, as some members are now challenging for authority.
Norming - correct answer The third stage of team building is _____. By now, although the team differs
from team member to team member, the team starts to become more comfortable with one another.
This is when the group first starts to gain cohesiveness and an understanding for one another's beliefs
and styles. Rules are adhered to and communication blossoms. Conflict is handled openly and the team
begins to focus on what is truly important.
Performing - correct answer The last stage of team building is _____. At this stage, the group is
functioning very well and is highly effective in all aspects of teamwork, thus they are a problem-solving
group. Goals are achieved and progress is being made.
Root Cause Analysis - correct answer is a structured process for identifying factors that caused an event,
i.e. analyzing the root cause of an adverse event. The Joint Commission requires all health care
organizations to conduct this after an adverse event, so that the issue can be identified and fixed.
UNDERSTAND, IDENTIFY, DEVELOP, IMPLEMENT, EVALUATE & CHANGE - correct answer There are six
steps involved in Root Cause Analysis: (UIDIEC)
, 1. UNDERSTAND - correct answer(RCA) At this stage, an organization must understand what actually
happened, in order to accurately assist in identifying the root cause of the adverse event.
2. IDENTIFY - correct answer(RCA) Next, an organization must identify why said event actually happened.
3. DEVELOP - correct answer(RCA) After understanding and identifying the problem, an organization
must now develop a risk reduction strategy in order to prevent recurrence.
4. IMPLEMENT - correct answer(RCA) At this stage, we must implement and pilot test the
abovementioned risk reduction strategies in order to prevent the event from happening again.
5. EVALUATE - correct answer(RCA) At this stage, we must evaluate the change implemented in the
abovementioned step and determine whether the strategy achieved the desired result.
6. CHANGE - correct answer(RCA) Lastly, if successful, we must make the changes permanent in order to
prevent future occurrences. If the changes were not successful, we must retest and redevelop the
abovementioned strategies until the desired result is achieved.
Failure Mode and Effectiveness Analysis (FMEA) - correct answeris a risk assessment technique used to
examine a process to determine where improvements are needed, with the goal of identifying hazards,
thus making correcting changes to reduce the risk of an error.
1. What could go wrong?
2. What will be the result if something goes wrong?
3. What needs to be done to prevent a bad result when something does go wrong? - correct answerIn
conducing FMEA, three questions must be asked:
verified to pass 2025/2026
FORMING, STORMING, NORMING & PERFORMING - correct answer What are the four stages of team
building?
Forming - correct answer The first stage of team building is ____. Namely, this is when the team is first
formed, i.e. when they begin working together. Initially, interactions and communications are very
cordial, and typically a leader emerges and provides guidance for the group based on experience or
personality. You won't typically see much variance in opinions during this stage as group members are
attempting to understand the situation and their new team members.
Storming - correct answer The second stage of team building is _____. At this stage, you typically see
group members becoming more vocal, more opinionated, revealing their true personalities. This stage
typically leads to less smooth interactions, as some members are now challenging for authority.
Norming - correct answer The third stage of team building is _____. By now, although the team differs
from team member to team member, the team starts to become more comfortable with one another.
This is when the group first starts to gain cohesiveness and an understanding for one another's beliefs
and styles. Rules are adhered to and communication blossoms. Conflict is handled openly and the team
begins to focus on what is truly important.
Performing - correct answer The last stage of team building is _____. At this stage, the group is
functioning very well and is highly effective in all aspects of teamwork, thus they are a problem-solving
group. Goals are achieved and progress is being made.
Root Cause Analysis - correct answer is a structured process for identifying factors that caused an event,
i.e. analyzing the root cause of an adverse event. The Joint Commission requires all health care
organizations to conduct this after an adverse event, so that the issue can be identified and fixed.
UNDERSTAND, IDENTIFY, DEVELOP, IMPLEMENT, EVALUATE & CHANGE - correct answer There are six
steps involved in Root Cause Analysis: (UIDIEC)
, 1. UNDERSTAND - correct answer(RCA) At this stage, an organization must understand what actually
happened, in order to accurately assist in identifying the root cause of the adverse event.
2. IDENTIFY - correct answer(RCA) Next, an organization must identify why said event actually happened.
3. DEVELOP - correct answer(RCA) After understanding and identifying the problem, an organization
must now develop a risk reduction strategy in order to prevent recurrence.
4. IMPLEMENT - correct answer(RCA) At this stage, we must implement and pilot test the
abovementioned risk reduction strategies in order to prevent the event from happening again.
5. EVALUATE - correct answer(RCA) At this stage, we must evaluate the change implemented in the
abovementioned step and determine whether the strategy achieved the desired result.
6. CHANGE - correct answer(RCA) Lastly, if successful, we must make the changes permanent in order to
prevent future occurrences. If the changes were not successful, we must retest and redevelop the
abovementioned strategies until the desired result is achieved.
Failure Mode and Effectiveness Analysis (FMEA) - correct answeris a risk assessment technique used to
examine a process to determine where improvements are needed, with the goal of identifying hazards,
thus making correcting changes to reduce the risk of an error.
1. What could go wrong?
2. What will be the result if something goes wrong?
3. What needs to be done to prevent a bad result when something does go wrong? - correct answerIn
conducing FMEA, three questions must be asked:
