Study Guide (Tuckman, Belbin, Lencioni)
(Managing People in Organisations module)
Includes:
• Case study: Junction Hotel
• Tuckman’s Stages of Group Development
• Belbin’s Team Roles
• Lencioni’s Five Dysfunctions of a Team
• Hackman’s Five Conditions for Team Effectiveness
• Lewin’s Leadership Styles
• Evaluation of team problems (communication, leadership,
collaboration)
• Recommendations for improvement
• ~2,000 words with full Harvard references
⚠️ Disclaimer:
This material is for educational purposes only. ⚠️
It is an essay example and study guide.
It must not be submitted as your own work.
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, To: Simon Chance
From:
Title of Report:
Evaluation of groups and teams working at the Junction Hotel
Date:
Executive Summary
This report assesses the effectiveness of collaboration at Junction Hotel, identifying key challenges
related to unclear roles, inadequate leadership, and ineffective communication. The absence of a
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, structured team framework has led to inefficiencies, workplace conflicts, and inconsistent service
delivery (CIPD, 2020). Employees often experience role ambiguity and confusion, while informal
leadership practices hinder accountability and effective decision-making. These issues result in
reduced employee morale and operational challenges across departments.
The report analyses Junction Hotel's team dynamics using Tuckman’s Stages of Group
Development and Belbin’s Team Roles, clarifying the causes of their ineffective collaboration. The
findings indicate that defining team roles, strengthening leadership, and enhancing
interdepartmental communication are essential for optimising teamwork.
The report advocates establishing clear role assignments, leadership development, and structured
communication channels. These initiatives will improve team cohesion, service efficiency, and
employee engagement, positioning Junction Hotel for enduring operational success.
Contents
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Title of Report: .................................................................................................................................................. 2
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