Postal Exam 421 Questions and
Answers
What are the 4 Customer Experience Essentials? - ANSWERS -Telephone Courtesy, It Begins with
a Smile, Delivery Done Right, We Value Your Business
List the Priorities of Protection - ANSWERS -1-Postal funds 2-Stamps, IRCS, aerogrammes, bird
stamps, philatelic, money orders 3-stamped envelopes, Money Order imprinters, non-saleable
stamp stock, non-postal items
What is the mystery shopper program called? - ANSWERS -Retail Customer Experience or RCE
List the 7 Mailing Services - ANSWERS -First-Class Mail, Periodicals, Standard Mail, Package
Services, Bound Printed Matter, Library Mail, Media Mail, Standard Post, Extra Services
First-Class Mail - ANSWERS -Personal correspondence, 13 oz or less, sealed against inspection,
1-3 business days, classified as a Mailing Service
Periodicals - ANSWERS -Magazines and Newspapers, accepted at Business Mail Entry Unit
(BMEU) only.
Mailing Services - ANSWERS -Those products in which the Postal Service has no competition
from other delivery companies.
Shipping Services - ANSWERS -Those products in which the Postal Service is competitive with
other delivery companies.
, Which services are competitive with other delivery companies? - ANSWERS -Shipping Services
Which services are not competitive with other delivery companies? - ANSWERS -Mailing
Services
Standard Mail - ANSWERS -Used to send printed matter, flyers, advertising, newsletters, catalogs
and small packages.
Mailers must have at least 200 pieces or 50 pounds of pieces per mailing - ANSWERS -Standard
Mail
Must published at least four times a year at a stated frequency - ANSWERS -Periodicals. (a
category of Mailing Services)
Package Services - ANSWERS -Consists of Bound Printed Matter, Library Mail and Media Mail.
Package Services is one subsection of USPS Mailing Services.
Bound Printed Matter - ANSWERS -One of the Package Services which is considered a USPS
Mailing Service. Sheets must be permanently bound by secure fasteners.
Library Mail - ANSWERS -One of the Package Services which is considered a USPS Mailing
Service. Content is limited to books, sound recordings, academic theses, etc. Must be sent
between educational organizations, museums and other qualified organizations.
Media Mail - ANSWERS -One of the 3 Package Services, which are a subset of Domestic Mailing
Services. Cannot contain advertising. Limited to books, sound recordings, recorded video tapes,
printed music, recorded computer-readable media, such as CD's, DVD's, and certain other
items.
Answers
What are the 4 Customer Experience Essentials? - ANSWERS -Telephone Courtesy, It Begins with
a Smile, Delivery Done Right, We Value Your Business
List the Priorities of Protection - ANSWERS -1-Postal funds 2-Stamps, IRCS, aerogrammes, bird
stamps, philatelic, money orders 3-stamped envelopes, Money Order imprinters, non-saleable
stamp stock, non-postal items
What is the mystery shopper program called? - ANSWERS -Retail Customer Experience or RCE
List the 7 Mailing Services - ANSWERS -First-Class Mail, Periodicals, Standard Mail, Package
Services, Bound Printed Matter, Library Mail, Media Mail, Standard Post, Extra Services
First-Class Mail - ANSWERS -Personal correspondence, 13 oz or less, sealed against inspection,
1-3 business days, classified as a Mailing Service
Periodicals - ANSWERS -Magazines and Newspapers, accepted at Business Mail Entry Unit
(BMEU) only.
Mailing Services - ANSWERS -Those products in which the Postal Service has no competition
from other delivery companies.
Shipping Services - ANSWERS -Those products in which the Postal Service is competitive with
other delivery companies.
, Which services are competitive with other delivery companies? - ANSWERS -Shipping Services
Which services are not competitive with other delivery companies? - ANSWERS -Mailing
Services
Standard Mail - ANSWERS -Used to send printed matter, flyers, advertising, newsletters, catalogs
and small packages.
Mailers must have at least 200 pieces or 50 pounds of pieces per mailing - ANSWERS -Standard
Must published at least four times a year at a stated frequency - ANSWERS -Periodicals. (a
category of Mailing Services)
Package Services - ANSWERS -Consists of Bound Printed Matter, Library Mail and Media Mail.
Package Services is one subsection of USPS Mailing Services.
Bound Printed Matter - ANSWERS -One of the Package Services which is considered a USPS
Mailing Service. Sheets must be permanently bound by secure fasteners.
Library Mail - ANSWERS -One of the Package Services which is considered a USPS Mailing
Service. Content is limited to books, sound recordings, academic theses, etc. Must be sent
between educational organizations, museums and other qualified organizations.
Media Mail - ANSWERS -One of the 3 Package Services, which are a subset of Domestic Mailing
Services. Cannot contain advertising. Limited to books, sound recordings, recorded video tapes,
printed music, recorded computer-readable media, such as CD's, DVD's, and certain other
items.
