,MAC3703 Assignment 2 (COMPLETE
ANSWERS) Semester 2 2025 - DUE 30
September 2025; 100% correct solutions and
explanations.
QUESTION ONE — XYZF Ltd online-store expansion
(COMPLETE ANSWERS)
A — (Already answered)
(You have A(i)–(iv) above: ecosystem participants, app
features, effect on value creation, and residual value capture
R1,152,000.)
B — Project governance, leadership & stakeholders (12 marks)
B1. Consequences of directors acting as steering committee
(analysis + recommendation)
Issue: Directors say they will steer the project themselves and
will not appoint a steering committee. The project manager
(John) has limited PM experience.
Negative consequences
Governance gaps: Directors may be too operational or
inconsisten t in meeting frequency/decisions; lack of a
formal steering committee reduces structured oversight.
, Limited stakeholder alignment: Without a representative
steering committee, functional stakeholders (IT, ops,
sales, finance, legal) may not be adequately consulted.
Risk of scope/priority drift: Directors may change scope
ad-hoc; no formal change control body.
Insufficient technical guidance: Directors may lack e-
commerce technical expertise (platform, security,
integration).
Recommendation (Best practice)
Create a Steering Committee composed of: CEO/Director
(project sponsor), CFO, Head of Operations, Head of
Sales/Marketing, Head of IT (or external e-commerce
expert), and a representative from ABCD Ltd (supplier) if
supply chain changes expected.
Role definitions:
o Sponsor (Director) — overall ownership, approves
budget, resolves strategic issues.
o Steering Committee — approves major deliverables,
approves scope changes, monitors benefits
realisation.
o Project Manager (John) — day-to-day delivery,
reporting to sponsor and steering committee.
, o Project Team — developers, testers, operations,
marketing, logistics liaison.
If directors insist on steering it themselves
Formalize a Steering Charter: meeting cadence
(biweekly), quorum, decision rules, change control
process, and escalation path. This mitigates many
governance risks.
B2. Stakeholder analysis (RACI snapshot)
Key stakeholders and responsibilities (brief RACI):
Directors (Sponsor) — Responsible/Accountable for
business case approval (A).
Steering Committee — Accountable for scope & budget
approvals (A).
John (PM) — Responsible for execution, R for
deliverables, reports to sponsor.
TNX (software supplier) — Responsible for platform
delivery (R), accountable for meeting agreed specs.
Wholesalers & ABCD Ltd (suppliers) — Consulted (C) on
inventory, logistics impact.
Customers (digital) — Informed/Consulted via usability
tests and feedback.
ANSWERS) Semester 2 2025 - DUE 30
September 2025; 100% correct solutions and
explanations.
QUESTION ONE — XYZF Ltd online-store expansion
(COMPLETE ANSWERS)
A — (Already answered)
(You have A(i)–(iv) above: ecosystem participants, app
features, effect on value creation, and residual value capture
R1,152,000.)
B — Project governance, leadership & stakeholders (12 marks)
B1. Consequences of directors acting as steering committee
(analysis + recommendation)
Issue: Directors say they will steer the project themselves and
will not appoint a steering committee. The project manager
(John) has limited PM experience.
Negative consequences
Governance gaps: Directors may be too operational or
inconsisten t in meeting frequency/decisions; lack of a
formal steering committee reduces structured oversight.
, Limited stakeholder alignment: Without a representative
steering committee, functional stakeholders (IT, ops,
sales, finance, legal) may not be adequately consulted.
Risk of scope/priority drift: Directors may change scope
ad-hoc; no formal change control body.
Insufficient technical guidance: Directors may lack e-
commerce technical expertise (platform, security,
integration).
Recommendation (Best practice)
Create a Steering Committee composed of: CEO/Director
(project sponsor), CFO, Head of Operations, Head of
Sales/Marketing, Head of IT (or external e-commerce
expert), and a representative from ABCD Ltd (supplier) if
supply chain changes expected.
Role definitions:
o Sponsor (Director) — overall ownership, approves
budget, resolves strategic issues.
o Steering Committee — approves major deliverables,
approves scope changes, monitors benefits
realisation.
o Project Manager (John) — day-to-day delivery,
reporting to sponsor and steering committee.
, o Project Team — developers, testers, operations,
marketing, logistics liaison.
If directors insist on steering it themselves
Formalize a Steering Charter: meeting cadence
(biweekly), quorum, decision rules, change control
process, and escalation path. This mitigates many
governance risks.
B2. Stakeholder analysis (RACI snapshot)
Key stakeholders and responsibilities (brief RACI):
Directors (Sponsor) — Responsible/Accountable for
business case approval (A).
Steering Committee — Accountable for scope & budget
approvals (A).
John (PM) — Responsible for execution, R for
deliverables, reports to sponsor.
TNX (software supplier) — Responsible for platform
delivery (R), accountable for meeting agreed specs.
Wholesalers & ABCD Ltd (suppliers) — Consulted (C) on
inventory, logistics impact.
Customers (digital) — Informed/Consulted via usability
tests and feedback.
