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Please read the Domino's Pizza case on pages 431 and 448 of Chapter 19C and answer the
following ques ons:
1. Which steps would not be applicable to Domino's in implemen ng organiza onal control?
A. Taking any correc ve ac on necessary
B. Measuring the performance levels of various selling units (stores)
C. Comparing performance levels to predetermined standards for the selling units (stores)
D. Refusing to take ac on once the company has determined that their measurements were
below properly established standards - CORRECT ANSWERS D. Refusing to take ac on once the
company has determined that their measurements were below properly established standards
2. If you were evalua ng the overall worth of Domino's informa on-handling system, what
issue would you have to consider?
A. The retail price of a 10" cheese pizza
B. The quality of the flour used in baking the crust
C. The impact the system has on the value of the informa on the managers receive
D. None of the above - CORRECT ANSWERS C. The impact the system has on the value of the
informa on the managers receive
3. If you know the person who is responsible for all of the store managers, and you know that
person would help you gain access to all relevant informa on for evalua on because of your
rela onship with that person, you are exercising:
A. Posi on Power
B. Execu ve Power
C. Personal Power
D. Flower Power - CORRECT ANSWERS C. Personal Power
, 4. If you were managing the Informa on-Handling department, you need to transmit to your
employees:
A. that they need to be aware of the symptoms of an inadequate Informa on System
B. that they are responsible for the corporate insurance coverage of the department
C. they need to build coopera on among each other.
D. A. and C. - CORRECT ANSWERS D. A. and C.
5. If someone from the Informa on-Handling department sends you data with no explana on
or correla on to anything , you have just received:
A. Informa on which will give you all the answers you need
B. Data which must be interpreted to convert into informa on
C. Informa on which is unrelated to the task you have been given
D. Too much informa on, causing indecision - CORRECT ANSWERS C. Informa on which is
unrelated to the task you have been given
1. An employee of yours is 57 years old and is taking an RS5000 class to learn how to program
the next genera on of Programmable Logic Controllers. This skill will enable him/her to lead a
larger group of people. He is in which stage of his career?
A. Decline
B. Establishment
C. Explora on
D. Maintenance - CORRECT ANSWERS D. Maintenance
2. The same employee in Ques on 1 above is in which possible category of the stage chosen
above?
A. Growth
B. Stagna on
C. Re rement