OperationsManagementCreatingValueAlong
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theSupplyChain,11thEdition(Russell)Verified
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Chapters1-17,Complete
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OperationsManagement Creating Value Along theSupplyChain
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,TABLEOF CONTENTS C C
1 Introduction to Operations and Supply Chain Management
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2 Quality Management
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3 Statistical Process Control
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S3 Operational Decision-Making Tools: Acceptance Sampling
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4 Product Design
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5 Service Design
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6 Processes and Technology
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7 Capacity and Facilities Design
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S7 Operational Decision-Making Tools: Facility Location Models
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8 Human Resources
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S8 Operational Decision-Making Tools: Work Measurement
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9 Project Management
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10 Supply Chain Management Strategy and Design
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11 Global Supply Chain Procurement and Distribution
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S11 Operational Decision-Making Tools: Transportation and Transshipment Models
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12 Forecasting
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13 Inventory Management
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S13 Operational Decision-Making Tools: Simulation
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14 Sales and Operations Planning
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S14 Operational Decision-Making Tools: Linear Programming
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15 Resource Planning Systems
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16 Lean Production Systems
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17 Scheduling
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OperationsManagement Creating Value Along theSupplyChain
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,OperationsManagement Creating Value AlongtheSupplyChain11thEditionRoberta
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S.Russell, BernardW.Taylor c c c c c
ConceptCheckQuestionsfor Learning Objectives c c c c c
Chapter 1– Introduction to Operationsand SupplyChain Management c c c c c c c c c
TheOperationsFunction
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1. Theoperationsfunctioninteracts with
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a. Marketing
b. Suppliers
c. Humanresources c
d. Finance
e. All of the above c c c
Difficulty:Easy c
Answer:d
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2. Operationsis often described as c c c c
a. thecreativecoreof anorganization c c c c c
b. atransformationprocess c c
c. thesource of firm profitability c c c c
d. all ofthe above c c c
Difficulty:Easy c
Answer:b
c c
The Evolutionof Operations andSupply ChainManagement
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1. c helped toenable the Industrial Revolution. c c c c c
a. Linear programming c
b. Quality circles c
c. Interchangeable parts c
d. The Internet c
Difficulty: Easy c
Answer:c
c c
2. The Principles ofScientificManagement wereproposedby
c c c c c c c
a. Adam Smith c
b. Henry Ford c
c. FrederickTaylor c
OperationsManagement Creating Value Along theSupplyChain c c c c c c c
, d. EltonMayo c
Difficulty:Easy c
Answer:c
c c
3. Supply chainmanagementemerged asc c c c
a. companiesstartedto outsourceproduction c c c c
b. the numberof suppliersforeach company grew c c c c c c c
c. globalizationexpanded the reachof suppliers andcustomers c c c c c c c
d. all ofthe above c c c
Difficulty:Easy c
Answer:d
c c
4. The quality revolutionwas broughttous by
c c c c c c c
a. Germany
b. Japan
c. China
d. Mexico
Difficulty:Easy c
Answer:b
c c
Globalization
1. Globalizationhas grown rapidly due to c c c c c
a. Worldtrade agreements c c
b. TheInternet c
c. Outsourcing
d. All of the above c c c
Difficulty:Easy c
Answer:d
c c
2. Whichof the followingcountries has the highesthourly wage rate?
c c c c c c c c c c
a. Norway
b. U.S.
c. Germany
d. SouthKorea c
Difficulty: Moderate c
Answer:a
c c
3. Companiesgo global to c c c
a. takeadvantageoffavorablecosts c c c c
OperationsManagement Creating Value Along theSupplyChain c c c c c c c