DTM2601
Assignment 2
Semester 2
Unique No: 154006
DUE 1 September 2025
, SEMESTER 2 - Assignment 02
DUE 1 September 2025
UNIQUE NUMBER 154006
SCOPE Learning Units 3, 4 and 5
QUESTION 1
1.1 Analyse the functions and duty areas of the front office at Safari Luxe Hotels.
Explain how digital innovations (e.g., mobile check-in, smart keys) affect the guest
cycle, and recommend improvements. (10 marks)
The front office is the “nerve centre” of Safari Luxe Hotels, since it manages the first and
last impression of guests. Its duty areas include:
• Reservations: Processing individual and group bookings for properties in
Kruger, Cape Town, and Sun City.
• Reception: Handling check-ins, check-outs, guest registration, and payment
procedures.
• Information/Concierge: Providing details about hotel facilities, local attractions,
and activities (e.g., safaris, city tours, entertainment).
• Guest relations: Managing special requests, complaints, and ensuring
personalised luxury experiences.
• Communication hub: Linking housekeeping, maintenance, and food &
beverage to ensure operational efficiency.
Impact of digital innovations on the guest cycle:
• Mobile check-in and smart keys speed up registration and entry into rooms,
reducing reliance on front desk queues.
• They improve guest convenience and independence, especially for tech-savvy
international tourists.
Assignment 2
Semester 2
Unique No: 154006
DUE 1 September 2025
, SEMESTER 2 - Assignment 02
DUE 1 September 2025
UNIQUE NUMBER 154006
SCOPE Learning Units 3, 4 and 5
QUESTION 1
1.1 Analyse the functions and duty areas of the front office at Safari Luxe Hotels.
Explain how digital innovations (e.g., mobile check-in, smart keys) affect the guest
cycle, and recommend improvements. (10 marks)
The front office is the “nerve centre” of Safari Luxe Hotels, since it manages the first and
last impression of guests. Its duty areas include:
• Reservations: Processing individual and group bookings for properties in
Kruger, Cape Town, and Sun City.
• Reception: Handling check-ins, check-outs, guest registration, and payment
procedures.
• Information/Concierge: Providing details about hotel facilities, local attractions,
and activities (e.g., safaris, city tours, entertainment).
• Guest relations: Managing special requests, complaints, and ensuring
personalised luxury experiences.
• Communication hub: Linking housekeeping, maintenance, and food &
beverage to ensure operational efficiency.
Impact of digital innovations on the guest cycle:
• Mobile check-in and smart keys speed up registration and entry into rooms,
reducing reliance on front desk queues.
• They improve guest convenience and independence, especially for tech-savvy
international tourists.
