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ENG2604 Assignment 1 (COMPLETE ANSWERS) Semester 2 2025 - DUE 25 August 2025

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ENG2604 Assignment 1 (COMPLETE ANSWERS) Semester 2 2025 - DUE 25 August 2025.. You are the public relations officer for Honeybadger Medical Services. A patient has lodged a complaint on Honeybadger Medical Service's Facebook page with accusations that a doctor had dismissed a health concern. The patient went to another doctor and was diagnosed with cancer. The patient has written an email to Honeybadger Medical Services complaining about the doctor. Question 1 Write a 250-word reflection on a time when you or someone you know felt dismissed by a professional (it does not have to be a medical practitioner). In your response, you describe your feelings and reaction to the event. In hindsight, what would have helped?TWhat stakeholders would be affected by this situation? Explain why each stakeholder matters and what their potential concerns might entail What are the possible outcomes based on different responses? a) Overly defensive b) Overly apologetic c) Balanced response Now that you understand which stakeholders are involved and have examined the implications of different types of responses to the former patient, write a 250-word email responding to the complaint Show less

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ENG2604
Assignment 1 Semester 2 2025
Unique number:
Due date: 25 August 2025
QUESTION 1

I remember a time when a close friend of mine felt dismissed by a university lecturer.
She had gone to ask for clarity about a complex assignment but was told, rather
abruptly, that she should “read the notes again.” The tone of the response made her feel
unimportant and as if her struggles did not matter. At the time, she walked away feeling
embarrassed, frustrated, and less confident in her academic ability. I felt upset too,
because it seemed that her genuine effort to learn was disregarded.

Her immediate reaction was to withdraw and avoid asking further questions in class.
This limited her understanding of the subject, which later affected her performance. The
situation created a sense of mistrust between her and the lecturer, and she felt
unsupported in her learning journey.




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, QUESTION 1

I remember a time when a close friend of mine felt dismissed by a university lecturer.
She had gone to ask for clarity about a complex assignment but was told, rather
abruptly, that she should “read the notes again.” The tone of the response made her
feel unimportant and as if her struggles did not matter. At the time, she walked away
feeling embarrassed, frustrated, and less confident in her academic ability. I felt
upset too, because it seemed that her genuine effort to learn was disregarded.

Her immediate reaction was to withdraw and avoid asking further questions in class.
This limited her understanding of the subject, which later affected her performance.
The situation created a sense of mistrust between her and the lecturer, and she felt
unsupported in her learning journey.

In hindsight, what would have helped was simple acknowledgment and patience
from the lecturer. Even if the answer was already in the notes, taking a few minutes
to explain key points, or showing her where to find the information, would have
reassured her that her concerns were valid. A professional who listens actively,
shows empathy, and communicates respectfully can make a significant difference. If
the lecturer had offered constructive feedback and encouragement, my friend would
have felt respected and motivated to keep engaging with the subject matter. This
experience taught me the importance of professional courtesy and how much impact
it has on people’s confidence and trust.



QUESTION 2

Several stakeholders would be directly or indirectly affected by this complaint against
Honeybadger Medical Services.

1. The Patient and Family

The most immediate stakeholder is the patient, who feels dismissed and now faces a
serious cancer diagnosis. Their family is also directly impacted, emotionally and
practically, by the outcome. Their primary concern is accountability, acknowledgment
of their experience, and reassurance that such dismissals will not happen to others.

2. The Doctor Involved

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