DELL CLIENT ASSESSMENT 2025 ACTUAL EXAM
QUESTIONS & ANSWERS
Lower Latency
Less prone to physical failures
Faster RW speeds
Silent operation - Answer -What are the advantages of SSD when compared to
traditional HDD
ePSA - Answer -Which Dell Diag tool can be used as a troubleshooting tool when the
system fails to boot into the OS
Jumper is at SERVICE_MODE - Answer -Why sometimes the values in BIOS cannot
be saved and shows as manufacturing mode
System board replacement - Answer -When would you run the RMA Shim tool on a
Chromebook
Reset NVRAM to Disabled - Answer -To preserve BIOS settings before recovering it,
user need to
System acceleration solution
Pairs memory and storage - Answer -What is correct about Intel Optane Memory
F12 - Answer -Which key is used to access the one time boot menu while restarting the
computer
True - Answer -FastBoot is the Pre-Boot environment of Android that starts before
Android
To restart the PSU BIST
Ensure to disconnect AC power
To start the PSU BIST - Answer -Which of the following statements are true about the
new PSU BIST
Select All - Answer -Select steps involved in unpackaging parts
CTRL+Esc - Answer -Which of the following is the correct way to trigger BIOS
Recovery 2
between processor & heatsink - Answer -What is Thermal Grease
Vostro - Answer -Which is the notebook computer category that is designed to be
suitable for small orgs with little or no IT staff
, True - Answer -Dell desktop portfolios include Optiplex, Inspiron, Vostro, Precision,
XPS, AIO
DOS Test
Individual Diag
Windows Test - Answer -PC Doctor USB solution offers
true - Answer -After system board replacement, a field tech can input the service tag
value only once
Bios - Answer -If the system is not booting into the OS, how can you check if the HD is
detected
blinking (2,6) - Answer -What is the status of the power LED when a system board
failure has occurred
Change boot mode to UEFI
Enable Legacy Option ROMS
Enable Secure Boot - Answer -You are fixing a computer running Windows 8.1 and its
not booting. which of the bios settings will you change
ZIF Socket cover is placed back
ESD bag is used - Answer -To Prevent CPU pings from being bent or any damage to
the system board which has to be returned to dell, techs must ensure that
Encrypted HD
HD with password set - Answer -The BIOS Recovery 2 does not support recovery from
From the edges/sides - Answer -How should technicians handle the PCBs while
dismantling or repackaging them
If BT disabled label is present - Answer -When do you select the BT Disabled setting in
SMMM
No POST/No Boot - Answer -when to use RTC Reset
Will erase all personal data and downloaded applications of the tablet - Answer -What
does Factory Data Reset do on a Dell Venue Tablet
Connect system to AC Power
Keep system in power off state
Press & hold power for 25 sec
Release power - Answer -how to initiate RTC reset
True - Answer -Dell notebook portfolios include inspiron, latitude, vostro, xps, precision
QUESTIONS & ANSWERS
Lower Latency
Less prone to physical failures
Faster RW speeds
Silent operation - Answer -What are the advantages of SSD when compared to
traditional HDD
ePSA - Answer -Which Dell Diag tool can be used as a troubleshooting tool when the
system fails to boot into the OS
Jumper is at SERVICE_MODE - Answer -Why sometimes the values in BIOS cannot
be saved and shows as manufacturing mode
System board replacement - Answer -When would you run the RMA Shim tool on a
Chromebook
Reset NVRAM to Disabled - Answer -To preserve BIOS settings before recovering it,
user need to
System acceleration solution
Pairs memory and storage - Answer -What is correct about Intel Optane Memory
F12 - Answer -Which key is used to access the one time boot menu while restarting the
computer
True - Answer -FastBoot is the Pre-Boot environment of Android that starts before
Android
To restart the PSU BIST
Ensure to disconnect AC power
To start the PSU BIST - Answer -Which of the following statements are true about the
new PSU BIST
Select All - Answer -Select steps involved in unpackaging parts
CTRL+Esc - Answer -Which of the following is the correct way to trigger BIOS
Recovery 2
between processor & heatsink - Answer -What is Thermal Grease
Vostro - Answer -Which is the notebook computer category that is designed to be
suitable for small orgs with little or no IT staff
, True - Answer -Dell desktop portfolios include Optiplex, Inspiron, Vostro, Precision,
XPS, AIO
DOS Test
Individual Diag
Windows Test - Answer -PC Doctor USB solution offers
true - Answer -After system board replacement, a field tech can input the service tag
value only once
Bios - Answer -If the system is not booting into the OS, how can you check if the HD is
detected
blinking (2,6) - Answer -What is the status of the power LED when a system board
failure has occurred
Change boot mode to UEFI
Enable Legacy Option ROMS
Enable Secure Boot - Answer -You are fixing a computer running Windows 8.1 and its
not booting. which of the bios settings will you change
ZIF Socket cover is placed back
ESD bag is used - Answer -To Prevent CPU pings from being bent or any damage to
the system board which has to be returned to dell, techs must ensure that
Encrypted HD
HD with password set - Answer -The BIOS Recovery 2 does not support recovery from
From the edges/sides - Answer -How should technicians handle the PCBs while
dismantling or repackaging them
If BT disabled label is present - Answer -When do you select the BT Disabled setting in
SMMM
No POST/No Boot - Answer -when to use RTC Reset
Will erase all personal data and downloaded applications of the tablet - Answer -What
does Factory Data Reset do on a Dell Venue Tablet
Connect system to AC Power
Keep system in power off state
Press & hold power for 25 sec
Release power - Answer -how to initiate RTC reset
True - Answer -Dell notebook portfolios include inspiron, latitude, vostro, xps, precision
