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CALP EXAM BANK 2025 | ACTUAL EXAM
QUESTIONS WITH DETAILED ANSWERS
WITH RATIONALES AND A READINESS
PRACTICE EXAM WITH A STUDY GUIDE |
LATEST UPDATED AND VERIFIED FOR
GUARANTEED PASS
Who is Responsible for the accuracy of data collected on a residents application -
ANSWER ✔✔- The applicant
What are the three key steps in the relation-ship sales process - ANSWER ✔✔-
Assess, present , and close
All the following task are key functions of the leasing professionals role EXCEPT
- ANSWER ✔✔- Ensuring that information provided by applicants is truthful
Empathetically listening to service requests and responding appropriately is key to
improving resident satisfaction because it shows that the community staff
members: - ANSWER ✔✔- seek to understand , not to judge
In which scenario would it be MOST beneficial for a community's leasing
professional to know what competing properties offer - ANSWER ✔✔- a resident
comes into the office to submit a notice to move into a nearby community
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Which is the most appropriate example of leasing professional creating a time
saver in order to become more efficient - ANSWER ✔✔- asking the supervisor for
the same uninterrupted time each day for lunch
Which activity should a leasing professional organize in order to best create a "
community feel " at the property - ANSWER ✔✔- Weekend cookout at the
neighborhood pool
Internal marketing refers to what? - ANSWER ✔✔- Marketing of management and
maintenance expertise.
Why does a community comparable form include a place to describe property
services - ANSWER ✔✔- They cost extra money to use
What is the rent per square foot for a 1/1 unit of 657 SF priced for $1015? -
ANSWER ✔✔- $1.54
Which of the following communities has the higher total monthly market rent ?
Property A - 24 units @$985 ; 48 units @$1345 ; 36 units @$2230
Property B - 36 units @$885; 36 units @$1265 ; 42 units @$2550
Property C - 48 units @$ 875 ; 18 unites @$1385 ; 22 units @$2495 - ANSWER
✔✔- property A
What is the average 1-bedroom unit size at your community with a 3 one -
bedroom plans?
Plan A 24 units @645 SF
Plan B 12 units @758 SF
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Plan C 36 units @952 SF - ANSWER ✔✔- C. 817 SF
If a 457- unit property moves out 18 units per month average and moves in 15
units per month average, what is the properties annual turnover rate? - ANSWER
✔✔- 47.3
If a 669-unit property has an annual turnover rate of 47.5%, how many units
moved out (use whole numbers) - ANSWER ✔✔- 318
What is a 412-unit property's leased percentage with 387 units occupied; 12 on
notice to vacate; 14 vacants pre-leased and 2 notices preleased? - ANSWER ✔✔-
94.9
What property has the highest physical occupancy
A - 365 OF 452 units occupied
B - 217 OF 302 units occupied
C - 265 OF 386 units occupied - ANSWER ✔✔- A
Why does the formula to calculate economic occupancy not include bad debt? -
ANSWER ✔✔- Bad debt is included in the formula
The implementation and use if a resident portal can increase the effectiveness of
the staff's: - ANSWER ✔✔- Communication with the apartment community
Which focus in a sales presentation is MOST likely to increase a leasing
professional's effectiveness? - ANSWER ✔✔- emotional appeal
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what are the physical changes made to an apartment home or common area to
protect the fair housing rights of a person with disabilities - ANSWER ✔✔-
Modifications
Residential properties are permitted to use which screening criteria to legally
discriminate ? - ANSWER ✔✔- Rental history
Which term Best describes a situation in which a leasing professional takes
prospects through the community in a pre-planned or personalized manner to show
off the office , amenities , common area and / or model home? - ANSWER ✔✔-
Tour route
Which technique is most appropriate for limiting distractions while on the
telephone with a prospective resident ? - ANSWER ✔✔- Position a desk chair to
face the wall rather than nearby coworkers
When a resident reports an unpleasant incident not he community's property , what
is the first action the leasing professional should take ? - ANSWER ✔✔- Express
concern and / or sympathy for the resident
What method is the best for maintaining an effective and reliable maintenance
team? - ANSWER ✔✔- Provide feedback and recognition for all work performed
Discrimination due to disparate impact means that a policy or procedure : -
ANSWER ✔✔- has a different impacts on persons of a certain protected class
All the following are part of an apartment community's crib appeal except
A. website
CALP EXAM BANK 2025 | ACTUAL EXAM
QUESTIONS WITH DETAILED ANSWERS
WITH RATIONALES AND A READINESS
PRACTICE EXAM WITH A STUDY GUIDE |
LATEST UPDATED AND VERIFIED FOR
GUARANTEED PASS
Who is Responsible for the accuracy of data collected on a residents application -
ANSWER ✔✔- The applicant
What are the three key steps in the relation-ship sales process - ANSWER ✔✔-
Assess, present , and close
All the following task are key functions of the leasing professionals role EXCEPT
- ANSWER ✔✔- Ensuring that information provided by applicants is truthful
Empathetically listening to service requests and responding appropriately is key to
improving resident satisfaction because it shows that the community staff
members: - ANSWER ✔✔- seek to understand , not to judge
In which scenario would it be MOST beneficial for a community's leasing
professional to know what competing properties offer - ANSWER ✔✔- a resident
comes into the office to submit a notice to move into a nearby community
,2|Page
Which is the most appropriate example of leasing professional creating a time
saver in order to become more efficient - ANSWER ✔✔- asking the supervisor for
the same uninterrupted time each day for lunch
Which activity should a leasing professional organize in order to best create a "
community feel " at the property - ANSWER ✔✔- Weekend cookout at the
neighborhood pool
Internal marketing refers to what? - ANSWER ✔✔- Marketing of management and
maintenance expertise.
Why does a community comparable form include a place to describe property
services - ANSWER ✔✔- They cost extra money to use
What is the rent per square foot for a 1/1 unit of 657 SF priced for $1015? -
ANSWER ✔✔- $1.54
Which of the following communities has the higher total monthly market rent ?
Property A - 24 units @$985 ; 48 units @$1345 ; 36 units @$2230
Property B - 36 units @$885; 36 units @$1265 ; 42 units @$2550
Property C - 48 units @$ 875 ; 18 unites @$1385 ; 22 units @$2495 - ANSWER
✔✔- property A
What is the average 1-bedroom unit size at your community with a 3 one -
bedroom plans?
Plan A 24 units @645 SF
Plan B 12 units @758 SF
,3|Page
Plan C 36 units @952 SF - ANSWER ✔✔- C. 817 SF
If a 457- unit property moves out 18 units per month average and moves in 15
units per month average, what is the properties annual turnover rate? - ANSWER
✔✔- 47.3
If a 669-unit property has an annual turnover rate of 47.5%, how many units
moved out (use whole numbers) - ANSWER ✔✔- 318
What is a 412-unit property's leased percentage with 387 units occupied; 12 on
notice to vacate; 14 vacants pre-leased and 2 notices preleased? - ANSWER ✔✔-
94.9
What property has the highest physical occupancy
A - 365 OF 452 units occupied
B - 217 OF 302 units occupied
C - 265 OF 386 units occupied - ANSWER ✔✔- A
Why does the formula to calculate economic occupancy not include bad debt? -
ANSWER ✔✔- Bad debt is included in the formula
The implementation and use if a resident portal can increase the effectiveness of
the staff's: - ANSWER ✔✔- Communication with the apartment community
Which focus in a sales presentation is MOST likely to increase a leasing
professional's effectiveness? - ANSWER ✔✔- emotional appeal
, 4|Page
what are the physical changes made to an apartment home or common area to
protect the fair housing rights of a person with disabilities - ANSWER ✔✔-
Modifications
Residential properties are permitted to use which screening criteria to legally
discriminate ? - ANSWER ✔✔- Rental history
Which term Best describes a situation in which a leasing professional takes
prospects through the community in a pre-planned or personalized manner to show
off the office , amenities , common area and / or model home? - ANSWER ✔✔-
Tour route
Which technique is most appropriate for limiting distractions while on the
telephone with a prospective resident ? - ANSWER ✔✔- Position a desk chair to
face the wall rather than nearby coworkers
When a resident reports an unpleasant incident not he community's property , what
is the first action the leasing professional should take ? - ANSWER ✔✔- Express
concern and / or sympathy for the resident
What method is the best for maintaining an effective and reliable maintenance
team? - ANSWER ✔✔- Provide feedback and recognition for all work performed
Discrimination due to disparate impact means that a policy or procedure : -
ANSWER ✔✔- has a different impacts on persons of a certain protected class
All the following are part of an apartment community's crib appeal except
A. website
