,DOWNLOAD THE Test Bank for Business Communication Developing Leaders
for Networked World 2nd Edition Cardon
Chapter 02
Interpersonal Communication and Emotional Intelligence
True / False Questions
1. Each person involved in interpersonal communication is both encoding and decoding meaning.
True False
2. Decoding is the process of converting meaning into messages composed of words and nonverbal
signals.
True False
3. In the interpersonal communication process, communicators encode and send messages at the
same time that they also receive and decode messages.
True False
4. Hearing problems, illness, and memory loss are examples of semantic noise in the communication
process.
True False
5. Physical noise refers to interference due to attitudes, ideas, and emotions experienced during an
interpersonal interaction.
True False
2-1
Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
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,DOWNLOAD THE Test Bank for Business Communication Developing Leaders
for Networked World 2nd Edition Cardon
6. All outgoing messages are encoded and all incoming messages are decoded through a filter of
lifetime experiences.
True False
7. High self-awareness includes the ability to manage events that stir strong responses.
True False
8. Venting negative feelings is one of the most effective strategies for de-escalating anger.
True False
9. People who have low self-management should practice self-talk to improve.
True False
10. People with high self-management react defensively with a me-first attitude when threats are
perceived.
True False
11. Recent business-school graduates rank listening skills among the most important communication
skills.
True False
12. In a conversation with a co-worker, Kosuke agrees with everything the other person says. Kosuke is
successfully practicing the skill of holding judgment.
True False
13. During a conversation with his supervisor, Alec paraphrases something that he heard her say. This
is an example of a judger statement.
True False
2-2
Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
nursytestbank.store
, DOWNLOAD THE Test Bank for Business Communication Developing Leaders
for Networked World 2nd Edition Cardon
14. Sharing your own ideas with your colleagues undermines the active listening process.
True False
15. Probing questions are intended to create bonds between people.
True False
16. Leading questions are generally open-ended.
True False
17. Nonverbal messages, such as posture, are most important when they convey a different emotion
than the spoken message.
True False
18. A person's motivational value system is a blend of the three primary motives of nurturing,
dominating, and autonomizing.
True False
19. A manager who wants to hire an effective leader should focus on applicants who are extroverts.
True False
20. When one is treated poorly, responding aggressively potentially de-escalates a difficult situation
and shows one's character and caring.
True False
Multiple Choice Questions
2-3
Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
nursytestbank.store
for Networked World 2nd Edition Cardon
Chapter 02
Interpersonal Communication and Emotional Intelligence
True / False Questions
1. Each person involved in interpersonal communication is both encoding and decoding meaning.
True False
2. Decoding is the process of converting meaning into messages composed of words and nonverbal
signals.
True False
3. In the interpersonal communication process, communicators encode and send messages at the
same time that they also receive and decode messages.
True False
4. Hearing problems, illness, and memory loss are examples of semantic noise in the communication
process.
True False
5. Physical noise refers to interference due to attitudes, ideas, and emotions experienced during an
interpersonal interaction.
True False
2-1
Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
nursytestbank.store
,DOWNLOAD THE Test Bank for Business Communication Developing Leaders
for Networked World 2nd Edition Cardon
6. All outgoing messages are encoded and all incoming messages are decoded through a filter of
lifetime experiences.
True False
7. High self-awareness includes the ability to manage events that stir strong responses.
True False
8. Venting negative feelings is one of the most effective strategies for de-escalating anger.
True False
9. People who have low self-management should practice self-talk to improve.
True False
10. People with high self-management react defensively with a me-first attitude when threats are
perceived.
True False
11. Recent business-school graduates rank listening skills among the most important communication
skills.
True False
12. In a conversation with a co-worker, Kosuke agrees with everything the other person says. Kosuke is
successfully practicing the skill of holding judgment.
True False
13. During a conversation with his supervisor, Alec paraphrases something that he heard her say. This
is an example of a judger statement.
True False
2-2
Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
nursytestbank.store
, DOWNLOAD THE Test Bank for Business Communication Developing Leaders
for Networked World 2nd Edition Cardon
14. Sharing your own ideas with your colleagues undermines the active listening process.
True False
15. Probing questions are intended to create bonds between people.
True False
16. Leading questions are generally open-ended.
True False
17. Nonverbal messages, such as posture, are most important when they convey a different emotion
than the spoken message.
True False
18. A person's motivational value system is a blend of the three primary motives of nurturing,
dominating, and autonomizing.
True False
19. A manager who wants to hire an effective leader should focus on applicants who are extroverts.
True False
20. When one is treated poorly, responding aggressively potentially de-escalates a difficult situation
and shows one's character and caring.
True False
Multiple Choice Questions
2-3
Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
nursytestbank.store
