,DOWNLOAD THE Test Bank for Business Communication 2nd Edition Rentz
Business Communication 2nd Edition by Rentz CH01
ANSWERS ARE LOCATED IN THE SECOND PART OF THIS DOCUMENT
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
1) Poor communication has a negative effect on career progression but has little effect on
the morale of employees.
⊚ true
⊚ false
2) Researchers have found that poor communication often erodes customer loyalty.
⊚ true
⊚ false
3) It is now more important for employees to have visual literacy than verbal literacy.
⊚ true
⊚ false
4) Poor communication negatively affects big businesses, but not small businesses.
⊚ true
⊚ false
5) The ability of people to quickly assess the emotions of those around them and adapt their
words, tone, and gestures accordingly is known as social intelligence.
⊚ true
⊚ false
6) The ability to interact with data, see patterns in data, make data-based decisions, and use
data to design for desired outcomes is known as artificial intelligence.
⊚ true
⊚ false
Version 1 1
mynursytest.store
,DOWNLOAD THE Test Bank for Business Communication 2nd Edition Rentz
Business Communication 2nd Edition by Rentz CH01
7) The widespread use of the Internet has increased companies' attention to social
responsibility.
⊚ true
⊚ false
8) When two employees of a business communicate in order to complete a project, they are
engaging in internal-operational communication.
⊚ true
⊚ false
9) Personal communication interferes with productivity and should be prohibited in the
workplace.
⊚ true
⊚ false
10) The most formal structure of an organization is the traditional hierarchy.
⊚ true
⊚ false
11) A manager sends an email about new expense account rules to one of the company’s
traveling salespeople. This an example of external-operational communication.
⊚ true
⊚ false
12) The kind of communicating a business does is independent of the nature of the business.
⊚ true
⊚ false
13) A multicultural organization is the most difficult type of organization for outsiders to
break into.
Version 1 2
mynursytest.store
, DOWNLOAD THE Test Bank for Business Communication 2nd Edition Rentz
Business Communication 2nd Edition by Rentz CH01
⊚ true
⊚ false
14) The workplace context is complex, often presenting a person with many ways to handle a
situation.
⊚ true
⊚ false
15) Internal audiences as well as external ones can occupy different professional roles and
therefore favor different kinds of content and language.
⊚ true
⊚ false
16) Even if your dialog with someone has ended, the practice of assessing the results of your
communication decisions will still help you develop stronger skills to use for meeting future
challenges.
⊚ true
⊚ false
17) Solving a communication problem should be a linear process, with no backtracking.
⊚ true
⊚ false
18) Most workplace communications are not isolated events; instead, they take place in the
context of related communications.
⊚ true
⊚ false
19) Any communication between two businesspeople affects their relationship.
Version 1 3
mynursytest.store
Business Communication 2nd Edition by Rentz CH01
ANSWERS ARE LOCATED IN THE SECOND PART OF THIS DOCUMENT
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
1) Poor communication has a negative effect on career progression but has little effect on
the morale of employees.
⊚ true
⊚ false
2) Researchers have found that poor communication often erodes customer loyalty.
⊚ true
⊚ false
3) It is now more important for employees to have visual literacy than verbal literacy.
⊚ true
⊚ false
4) Poor communication negatively affects big businesses, but not small businesses.
⊚ true
⊚ false
5) The ability of people to quickly assess the emotions of those around them and adapt their
words, tone, and gestures accordingly is known as social intelligence.
⊚ true
⊚ false
6) The ability to interact with data, see patterns in data, make data-based decisions, and use
data to design for desired outcomes is known as artificial intelligence.
⊚ true
⊚ false
Version 1 1
mynursytest.store
,DOWNLOAD THE Test Bank for Business Communication 2nd Edition Rentz
Business Communication 2nd Edition by Rentz CH01
7) The widespread use of the Internet has increased companies' attention to social
responsibility.
⊚ true
⊚ false
8) When two employees of a business communicate in order to complete a project, they are
engaging in internal-operational communication.
⊚ true
⊚ false
9) Personal communication interferes with productivity and should be prohibited in the
workplace.
⊚ true
⊚ false
10) The most formal structure of an organization is the traditional hierarchy.
⊚ true
⊚ false
11) A manager sends an email about new expense account rules to one of the company’s
traveling salespeople. This an example of external-operational communication.
⊚ true
⊚ false
12) The kind of communicating a business does is independent of the nature of the business.
⊚ true
⊚ false
13) A multicultural organization is the most difficult type of organization for outsiders to
break into.
Version 1 2
mynursytest.store
, DOWNLOAD THE Test Bank for Business Communication 2nd Edition Rentz
Business Communication 2nd Edition by Rentz CH01
⊚ true
⊚ false
14) The workplace context is complex, often presenting a person with many ways to handle a
situation.
⊚ true
⊚ false
15) Internal audiences as well as external ones can occupy different professional roles and
therefore favor different kinds of content and language.
⊚ true
⊚ false
16) Even if your dialog with someone has ended, the practice of assessing the results of your
communication decisions will still help you develop stronger skills to use for meeting future
challenges.
⊚ true
⊚ false
17) Solving a communication problem should be a linear process, with no backtracking.
⊚ true
⊚ false
18) Most workplace communications are not isolated events; instead, they take place in the
context of related communications.
⊚ true
⊚ false
19) Any communication between two businesspeople affects their relationship.
Version 1 3
mynursytest.store
