IRM4720 Assignment 2 (COMPLETE ANSWERS) Semester 1 2025 – DUE 15 August 2025; 100% correct solutions and explanations.

IRM4720 Assignment 2 (COMPLETE ANSWERS) Semester 1 2025 – DUE 15 August 2025; 100% correct solutions and explanations.SECTION A: WORKPLACE CASE STUDY [20 MARKS] The assignment is based on a specific organisation in South Africa that you should identify yourself. I recommend the organisation you are working at. If the organisation that you work at does not have such an implementation, do research, and find an organisation that implements any of the ITSM frameworks. If you cannot find an organisation, then create a comprehensive ‘fictional’ case study and answer the questions based on it. The goal of this question is to provide you with an opportunity to experience how the ITSM frameworks are implemented in the real world and recognise the challenges faced by organisations. NOTE: Use the provided template to answer this question. IRM4720/102/0/2025 Discuss the ITSM framework(s) implemented in the organisation you identified. Then, the implementation of the identified framework in that organisation will be discussed. The discussion points must cover the following aspects: 1. The framework and specific framework components implemented are identified. (4) The specific framework and relevant components, e.g., processes/functions, must be identified in the case of ITIL (NOT lifecycle stages). Full marks were not awarded for naming ITIL stages. 2. How the framework components are implemented and what exactly are the objectives the components intend to achieve? (8) Discuss how the framework components identified in Q1 are used to achieve identified objectives – based on only ONE framework and its components [A few marks awarded for discussing ITIL lifecycle stages]. 3. Critical analysis of whether the components are succeeding in achieving the objectives. If there are gaps, provide potential solutions or improvements. (8) This must discuss the analysis of exactly the