OTE 3 MKT410 Exam with Questions and Answers

OTE 3 MKT410 Exam with Questions and Answers Ingram and his co-authors quote Stevens and Kinni (2007): In research involving 80,000 business customers, the number-one characteristic found to define a world-class salesperson is someone who __________. A. knows when to push for a sale (i.e., when to hold 'em), as well as knowing when to cut and run (i.e., when to fold 'em) B. is an extravert, but is able to empathize with customers who are introverts C. doesn't take "no" for an answer, and is creative in finding ways to get to "yes" D. personally manages the customer's satisfaction by being accountable for the customer's desired results E. knows customers well enough to read their minds ANSWER D. personally manages the customer's satisfaction by being accountable for the customer's desired results Which of the following complaints is a salesperson likely to hear from a customer sooner or later? A. "Your company billed me for the wrong amount." B. "My shipment from your company arrived late."