TEST BANK - Jacobs and Chase, Operations and Supply Chain Management 16th Edition, Chapters 1 - 22, Complete Newest Version

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Operations and Suppl Chain Management 16th Edition B F. Robert Jacobs
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Chapter 1-22 s5




1. Efficienc means doing the right things to create the most value for the company .
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FALSE

Efficienc means doing something at the lowest possible cost.
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2. Effectiveness means doing the right things to create the most value for the company .
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TRUE

Effectiveness means doing the right things to create the most value for the company.
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3. A doctor completes a surgical procedure on a patient without error. The patient dies an wa . In operations management terms,
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we could refer to this doctor as being efficient but not effective.
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TRUE

Efficienc means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The
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doctor performed the surger without error. Because the patient died, no value was created.
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4. A worker can be efficient without being effective.
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TRUE

Efficienc means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value
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. These are different things.
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, 5. A process can be effective without being efficient.
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TRUE

Often, maximizing effectiveness and efficienc at the same time creates conflict between the two goals. "Being efficient" at the
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customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective
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, though, means minimizing the amount of time customers need to wait in line.
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6. Operations and suppl chain management is defined as the design, operation, and improvement of the s stems that create
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and deliver the firm's primar products and services.
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TRUE

Operations and suppl chain management is defined as the design, operation, and improvement of the s stems that create and deli
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ver the firm's primar products and services.
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7. The term "value" refers to the relationship between qualit and the price paid b the consumer.
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TRUE

Related to efficienc and effectiveness is the concept of value, which can be metaphoricall defined as qualit divided b price.
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8. Attempting to balance the desire to efficientl use resources while providing a highl effective service ma create conflict betwe
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en the two goals.
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TRUE

Often maximizing effectiveness and efficienc at the same time creates conflict between the two goals.
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AACSB:s5Anals5ticals5Thinking
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