QDM Expert Exam 2025/2026 Exam
Questions and Answers | 100% Solved
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2
Only my department uses it 3 Nobody uses it 4 QDM applies to all
functions and activities - 🧠ANSWER ✔✔QDM applies to all functions and
activities
The 1-10-100 Rule says that every dollar spent doing things right the first
time avoids - 🧠ANSWER ✔✔$100 for the failure
The QDM Principle Measure, Measure, Measure involves measuring... -
🧠ANSWER ✔✔failures, variation, and success
Which principle addresses waste reduction and/or elimination - 🧠ANSWER
✔✔Optimize Business Performance
Which type of activity is the customer willing to pay for - 🧠ANSWER
✔✔value-added activity
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
1
,Which action does not embody the Be Scientific Principle - 🧠ANSWER
✔✔Following your gut instinct
Which tool is used in a quality improvement project and states the business
objectives - 🧠ANSWER ✔✔QAT Charter
Which tool will help determine the scope of my project - 🧠ANSWER
✔✔SIPOC
What tool will help me gain insight into customer expectations - 🧠ANSWER
✔✔Voice of Customer (VOC)
What tool helps link projects to strategic objectives regarding customer
relationships - 🧠ANSWER ✔✔Customer Corridor
You should always pilot your solution to ensure it performs as expected -
🧠ANSWER ✔✔False
A diagram used to brainstorm causes of a failure and sort the causes into
categories - 🧠ANSWER ✔✔Fishbone
Way of brainstorming that helps to dig beyond initial observations of a
problem's cause - 🧠ANSWER ✔✔5 Whys
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
2
, Which step is not a part of the Launch phase of ABLE 1 Prepare an
implementation plan 2 Define a control plan 3 Build understanding 4
Launch a full-scale implementation - 🧠ANSWER ✔✔Build understandin
Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4
Contingency/Action Plans - 🧠ANSWER ✔✔Flow Chart
How much a measure deviates from the norm over time - 🧠ANSWER
✔✔Variation
A graph that pictures the degree of variation in a process - 🧠ANSWER
✔✔Run Chart
If your targets aren't achieved you should return to the Assess phase and
restart - 🧠ANSWER ✔✔False
Repacking equipment to move storage is an example of what type of
activity - 🧠ANSWER ✔✔Non-value add
What type of activity is training on a new regulation - 🧠ANSWER ✔✔Value
enabling
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
3
Questions and Answers | 100% Solved
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2
Only my department uses it 3 Nobody uses it 4 QDM applies to all
functions and activities - 🧠ANSWER ✔✔QDM applies to all functions and
activities
The 1-10-100 Rule says that every dollar spent doing things right the first
time avoids - 🧠ANSWER ✔✔$100 for the failure
The QDM Principle Measure, Measure, Measure involves measuring... -
🧠ANSWER ✔✔failures, variation, and success
Which principle addresses waste reduction and/or elimination - 🧠ANSWER
✔✔Optimize Business Performance
Which type of activity is the customer willing to pay for - 🧠ANSWER
✔✔value-added activity
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
1
,Which action does not embody the Be Scientific Principle - 🧠ANSWER
✔✔Following your gut instinct
Which tool is used in a quality improvement project and states the business
objectives - 🧠ANSWER ✔✔QAT Charter
Which tool will help determine the scope of my project - 🧠ANSWER
✔✔SIPOC
What tool will help me gain insight into customer expectations - 🧠ANSWER
✔✔Voice of Customer (VOC)
What tool helps link projects to strategic objectives regarding customer
relationships - 🧠ANSWER ✔✔Customer Corridor
You should always pilot your solution to ensure it performs as expected -
🧠ANSWER ✔✔False
A diagram used to brainstorm causes of a failure and sort the causes into
categories - 🧠ANSWER ✔✔Fishbone
Way of brainstorming that helps to dig beyond initial observations of a
problem's cause - 🧠ANSWER ✔✔5 Whys
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
2
, Which step is not a part of the Launch phase of ABLE 1 Prepare an
implementation plan 2 Define a control plan 3 Build understanding 4
Launch a full-scale implementation - 🧠ANSWER ✔✔Build understandin
Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4
Contingency/Action Plans - 🧠ANSWER ✔✔Flow Chart
How much a measure deviates from the norm over time - 🧠ANSWER
✔✔Variation
A graph that pictures the degree of variation in a process - 🧠ANSWER
✔✔Run Chart
If your targets aren't achieved you should return to the Assess phase and
restart - 🧠ANSWER ✔✔False
Repacking equipment to move storage is an example of what type of
activity - 🧠ANSWER ✔✔Non-value add
What type of activity is training on a new regulation - 🧠ANSWER ✔✔Value
enabling
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
3
