CMAA EXAM 2025 QUESTIONS AND
ANSWERS
What qualities should an MA posess? - ANS Dependability
Courtesy
Initiative
Interpersonal Skills
An implied contract in which the physician is expected to assess and treat the patient with the
same amount of knowledge, skill, and judgement as another physician under the same
circumstances. - ANS Physician-Patient Relationship
What are the rules that must be followed under the Physician-Patient Relationship? -
ANS The patient is expected to compensate the physician for all services provided.
The patient is expected to adhere to any directions or guidance provided by the physician.
If the physician terminates the contract, the patient must be provided with advance notice of
these intentions as well as given enough time to seek the services of another physician.
This is apparent through the action of seeking the services of a physician. - ANS Implied
Consent
A form that states the patient's understanding of the prescribed treatment as well as its
accompanying risks; usually signed prior to operations or procedures to be conducted. -
ANS Informed Consent
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,This states that a volunteer is not held liable for any civil damages that may occur as a result of
their efforts to provide emergency care. - ANS Good Samaritan Act
This document was developed to ensure the fairness and effectiveness of the healthcare
system, as well as encourage people to take an interest in the improvement of their health. -
ANS Patient's Bill of Rights
The discontinuation of medical care without proper notification. - ANS Abandonment
The usage of an impartial third party for the hearing and determination of a dispute. -
ANS Arbitration
The unlawful use of force or violence; physical contact of a person without his permission. -
ANS Battery
The failure to provide the necessary care that is required for a person's situation. -
ANS Negligence
Laws enacted by the legislative branch of a government. - ANS Statutes
What are the guidelines for proper phone etiquette? - ANS Answer the telephone promptly
and kindly.
Be sure to properly speak into the phone.
Be sure to give the caller your undivided attention.
Speak clearly and distinctly.
Always be courteous.
Be sure to ask the caller's permission before placing them on hold.
Never allow an angry or aggressive caller to upset you; remain calm and composed.
COPYRIGHT © 2025 FYNDLAY ALL RIGHTS RESERVED 2
, What is verbal communication? - ANS The use of the language or the actual words spoken.
What are some of the key components of verbal communication? - ANS Sound
Words
Speaking
Language
This is the use of eye contact, body language, facial expression, or symbolic expressions to
communicate a message. - ANS Nonverbal Communication
This rule establishes regulations for the use and disclosure of protected health information and
mandates that all patients be provided a copy of privacy policies when treated in a doctor's
office or when admitted to any health care facility. - ANS HIPAA Patient Privacy Rule
How do you create a comfortable environment? - ANS Refrain from making jokes or negative
remarks that demean the abilities, skills, or aspects of co-workers.
Be patient and respectful when speaking with a caller that does not speak English clearly.
What are the characteristics when selecting an appointment book? - ANS Its size in
consideration of the amount of desk space available.
Its ability to accomodate the number of appointments made.
Comfort for writing.
Adequate space for all details necessary.
What is a matrix? - ANS The advance preparation to enable the MA to schedule patients both
accurately and efficiently.
What information should be marked before scheduling patients? - ANS Times the physician is
not available to see patients.
COPYRIGHT © 2025 FYNDLAY ALL RIGHTS RESERVED 3
ANSWERS
What qualities should an MA posess? - ANS Dependability
Courtesy
Initiative
Interpersonal Skills
An implied contract in which the physician is expected to assess and treat the patient with the
same amount of knowledge, skill, and judgement as another physician under the same
circumstances. - ANS Physician-Patient Relationship
What are the rules that must be followed under the Physician-Patient Relationship? -
ANS The patient is expected to compensate the physician for all services provided.
The patient is expected to adhere to any directions or guidance provided by the physician.
If the physician terminates the contract, the patient must be provided with advance notice of
these intentions as well as given enough time to seek the services of another physician.
This is apparent through the action of seeking the services of a physician. - ANS Implied
Consent
A form that states the patient's understanding of the prescribed treatment as well as its
accompanying risks; usually signed prior to operations or procedures to be conducted. -
ANS Informed Consent
COPYRIGHT © 2025 FYNDLAY ALL RIGHTS RESERVED 1
,This states that a volunteer is not held liable for any civil damages that may occur as a result of
their efforts to provide emergency care. - ANS Good Samaritan Act
This document was developed to ensure the fairness and effectiveness of the healthcare
system, as well as encourage people to take an interest in the improvement of their health. -
ANS Patient's Bill of Rights
The discontinuation of medical care without proper notification. - ANS Abandonment
The usage of an impartial third party for the hearing and determination of a dispute. -
ANS Arbitration
The unlawful use of force or violence; physical contact of a person without his permission. -
ANS Battery
The failure to provide the necessary care that is required for a person's situation. -
ANS Negligence
Laws enacted by the legislative branch of a government. - ANS Statutes
What are the guidelines for proper phone etiquette? - ANS Answer the telephone promptly
and kindly.
Be sure to properly speak into the phone.
Be sure to give the caller your undivided attention.
Speak clearly and distinctly.
Always be courteous.
Be sure to ask the caller's permission before placing them on hold.
Never allow an angry or aggressive caller to upset you; remain calm and composed.
COPYRIGHT © 2025 FYNDLAY ALL RIGHTS RESERVED 2
, What is verbal communication? - ANS The use of the language or the actual words spoken.
What are some of the key components of verbal communication? - ANS Sound
Words
Speaking
Language
This is the use of eye contact, body language, facial expression, or symbolic expressions to
communicate a message. - ANS Nonverbal Communication
This rule establishes regulations for the use and disclosure of protected health information and
mandates that all patients be provided a copy of privacy policies when treated in a doctor's
office or when admitted to any health care facility. - ANS HIPAA Patient Privacy Rule
How do you create a comfortable environment? - ANS Refrain from making jokes or negative
remarks that demean the abilities, skills, or aspects of co-workers.
Be patient and respectful when speaking with a caller that does not speak English clearly.
What are the characteristics when selecting an appointment book? - ANS Its size in
consideration of the amount of desk space available.
Its ability to accomodate the number of appointments made.
Comfort for writing.
Adequate space for all details necessary.
What is a matrix? - ANS The advance preparation to enable the MA to schedule patients both
accurately and efficiently.
What information should be marked before scheduling patients? - ANS Times the physician is
not available to see patients.
COPYRIGHT © 2025 FYNDLAY ALL RIGHTS RESERVED 3
