Walmart Test 1 Questions with Correct Answers Already Passed
You are asked to help a cashier with a customer that wants to pay the club member price, but his
membership expired last week. You can make these exceptions, but doing so too many times will
decrease the store's profits. - Answers Most -(B) Talk to the customer, check the customer's
membership expiration date, and make the exception if it follows what he says.
Least - C) Approve the exception this one time since the customer looks reliable to you, and you're
allowed to make the exception.
You notice that your best employee's performance has critically decreased, and she seems very tired
and upset. You ask her if something is wrong, but she says that everything is okay. - Answers Most - A)
Talk to the employee regarding her recent decreased performance and ask her what you can do to help.
Least - D) Tell her that if things do not return to how they were, you will have to provide her with an
improvement plan.
Some employees disagree on the way that the tasks are divided. They are arguing about who is to clean
and organize the shelves by the end of the day. - Answers Most - A) Schedule a meeting with your
associates. Think together of a good solution for all and appoint one of your associates to carry out this
solution.
Least - (D) Realize that sometimes there are arguments between workers. Let them solve the argument
by themselves.
Your team's performance has become very poor lately. You think that the main reason for this is a
decrease in the team's morale. - Answers Most - (C) Talk to each of your associates and think of a good
way to raise the team's morale.
Least - B) During the next team meeting, let them know that it's their responsibility to keep their morale
high and think of how to do this.
You see Ben, your associate, organizing the new supply in the wrong way. You have explained the
correct way several times before, but he continues to do it incorrectly. - Answers Most - B) Demonstrate
to Ben how the process is done correctly. Make sure he knows how to do it himself.
Least - C) Try to figure out the reason that Ben repeats the same mistake. Talk to him about his role and
responsibilities in general. Do not mention his recurring mistakes.
Your store sales number is higher than expected, but still, there are some departments where an
improvement is required due to customer complaints. - Answers Most - D) Talk to the department
members requiring improvement and try to raise their morale by showing them the success of the rest
of the departments. Tell them that they can also reach such results.
Least - (A) Let your team members know about the great job they are doing, which will raise morale
among all the store employees.
You are asked to help a cashier with a customer that wants to pay the club member price, but his
membership expired last week. You can make these exceptions, but doing so too many times will
decrease the store's profits. - Answers Most -(B) Talk to the customer, check the customer's
membership expiration date, and make the exception if it follows what he says.
Least - C) Approve the exception this one time since the customer looks reliable to you, and you're
allowed to make the exception.
You notice that your best employee's performance has critically decreased, and she seems very tired
and upset. You ask her if something is wrong, but she says that everything is okay. - Answers Most - A)
Talk to the employee regarding her recent decreased performance and ask her what you can do to help.
Least - D) Tell her that if things do not return to how they were, you will have to provide her with an
improvement plan.
Some employees disagree on the way that the tasks are divided. They are arguing about who is to clean
and organize the shelves by the end of the day. - Answers Most - A) Schedule a meeting with your
associates. Think together of a good solution for all and appoint one of your associates to carry out this
solution.
Least - (D) Realize that sometimes there are arguments between workers. Let them solve the argument
by themselves.
Your team's performance has become very poor lately. You think that the main reason for this is a
decrease in the team's morale. - Answers Most - (C) Talk to each of your associates and think of a good
way to raise the team's morale.
Least - B) During the next team meeting, let them know that it's their responsibility to keep their morale
high and think of how to do this.
You see Ben, your associate, organizing the new supply in the wrong way. You have explained the
correct way several times before, but he continues to do it incorrectly. - Answers Most - B) Demonstrate
to Ben how the process is done correctly. Make sure he knows how to do it himself.
Least - C) Try to figure out the reason that Ben repeats the same mistake. Talk to him about his role and
responsibilities in general. Do not mention his recurring mistakes.
Your store sales number is higher than expected, but still, there are some departments where an
improvement is required due to customer complaints. - Answers Most - D) Talk to the department
members requiring improvement and try to raise their morale by showing them the success of the rest
of the departments. Tell them that they can also reach such results.
Least - (A) Let your team members know about the great job they are doing, which will raise morale
among all the store employees.
