MNGT301 UNL Exam 1 Guide Questions And Answers Latest

MNGT301 UNL Exam 1 Guide Questions And Answers Latest Management - Ans the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources What do Managers do? - Ans 1. set objectives 2. organize 3. motivate and communicate 4. measure 5. develop people Planning - Ans identifying goals for future organizational performance and deciding on the tasks and use of resources needed to attain them Organizing - Ans assigning tasks, grouping tasks into departments, delegating authority, and allocating resources across the organization Leading - Ans the use of influence to motivate employees to achieve organizational goals Controlling - Ans monitoring employees' activities, determining whether the organization is moving toward its goals, and making corrections as necessary Organization - Ans a social entity that is goal directed and deliberately structured Effectiveness - Ans the degree to which the organization achieves a stated goal Efficiency - Ans the amount of resources used to achieve an organizational goal Performance - Ans the attainment of organizational goals by using resources in an efficient and effective manner Technical Skills - Ans the understanding of and proficiency in the performance of specific tasks Human Skills - Ans A manager's ability to work with and through other people and to work effectively as part of a group. Conceptual Skills - Ans the cognitive ability to see the organization as a whole system and the relationships among its parts 2 Major Reasons Why Managers Fail - Ans 1. poor communication interpersonal skills Top Managers - Ans Responsible for the entire organization ie: CEO, VP of Administration, Corporate or Group Head Middle Managers - Ans works at middle level of the organization and is responsible for major division/departments ie: General Manager, Administrator, Product Line/ Service Manager, Information Service Manager Project Manager - Ans responsible for a specific work project that involves people from various functions and levels of the organization First-Line Manager - Ans directly responsible for the production of goods . and services *responsible for teams and non-management employees Functional Managers - Ans responsible for a department that performs a single functional task Line Manager - Ans responsible for manufacturing and marketing departments that make or sell a service Staff Manager - Ans in charge of department that supports line manager General Manager - Ans several departments that perform different functions Time Management - Ans using techniques that enable you to get more done in less time and with better results Role - Ans a set of expectations for a manager's behavior Informational Roles - Ans describe the activities used to maintain and develop an information network ie: monitor role or disseminator/spokesperson Interpersonal Roles - Ans pertain to relationships with others and are related to the human skills ie: figurehead role, leader role. liaison role Monitor Role - Ans Involves seeking current information from many sources. Disseminator/Spokesperson - Ans trits current information Figurehead Role - Ans involves handling ceremonial and symbolic activities for the department or organization. Leader Role - Ans encompasses relationships with subordinates Liaison Role - Ans pertains to the development of information sources both inside and outside the organization Decisional Roles - Ans events about which the manager must make a choice and take action ie: entrepreneurial role, disturbance handler role, resource allocator role Entrepreneurial Role - Ans involves initiation of change Disturbance Handler Role - Ans involves resolving conflicts Resource Allocator Role - Ans pertains to decisions about how to assign people, time, equipment, money, and other resources to attain desired outcomes. Classical Perspective - Ans rational, scientific approach to management and sought to turn organizations into efficient operating machines Scientific Management - Ans emphasizes scientifically determined jobs and management practices as the way to improve efficiency and labor productivity *Fredrick Winslow Taylor Scientific Management General Approach - Ans - developed standard method for performing each job -selected workers with appropriate abilities -trained workers in standard methods -supported workers by planning their work -provided wage incentives to increase output Bureaucratic Organization Approach - Ans emphasizes management on an impersonal rational basis through elements ie: authority, record keeping, etc *resources were used for individual desire instead of organizational goals *Max Weber Administrative Principles Approach - Ans focuses on the total organization rather than the individual worker and delineates the management functions of planning, organizing, commanding, coordinating, and controlling Fayol's General Principles of Management - Ans Unity of Command, Division of Work, Unity of Direction, Scalar Chain