SHRM PRACTICE EXAM QUESTIONS WITH CORRECT DETAILED ANSWERS | ALREADY GRADED A+<RECENT VERSION>

SHRM PRACTICE EXAM QUESTIONS WITH CORRECT DETAILED ANSWERS | ALREADY GRADED A+&lt;RECENT VERSION&gt; 1. ADA Amendments Act (ADAAA) - ANSWER Amendments to U.S. Americans with Disabilities Act covering the definition of individuals regarded as having a disability, mitigating measures, and other rules of construction to guide the analysis of what constitutes a disability. 2. Dashboards - ANSWER Reporting mechanisms that aggregate and display metrics and key performance indicators. 3. Database - ANSWER Data structure that stores organized information (numeric information as well as sound clips, pictures, and videos). 4. Database management system (DBMS) - ANSWER Variety of software applications that electronically manage stored data. 5. Dedicated HR - ANSWER HR structural alternative that allows businesses with different strategies in multiple units to apply HR expertise to each unit's specific strategic needs. 6. Delphi technique - ANSWER Forecasting technique that progressively collects information from a group without physically assembling the contributors. 7. Departmentalization - ANSWER Way an organi¬zation groups jobs to coordinate work. 8. Developmental activities - ANSWER Activities that focus on preparing employees for future responsibilities while increasing their capacity to perform their current jobs. 9. Differential pay - ANSWER Pay rates that are affected by where or when an employee works. 10. Dilemma reconciliation - ANSWER Process of charting a course through cultural differences. 11. Disability - ANSWER Physical or mental impairment that substantially limits major life activities. 12. Disparate impact - ANSWER Type of discrimination that results when a neutral policy has a discriminatory effect; also known as adverse impact. 13. Disparate treatment - ANSWER Type of discrimination that occurs when an applicant or employee is treated differently because of his or her membership in a protected class. 14. Distance learning - ANSWER Process of delivering educational or instructional programs to locations away from a classroom or site. 15. Diversity - ANSWER Differences in characteristics of people; can involve personality, work style, race, age, ethnicity, gender, religion, education, functional level at work, etc. 16. Diversity council - ANSWER Task force created to define a diversity and inclusion initiative and guide the development and implementation process. 17. Diversity dimensions - ANSWER Framework for understanding the range and complexity of diversity; includes four layers (personality, internal dimensions, external dimensions, and organizational dimensions); also known as identity group. 18. Diversity of thought - ANSWER Concept describing the presence of different types of cognitive processes in a workplace; opposed to "groupthink," or similarity of thought processes and opinions. 19. Divestiture - ANSWER Sale by a company of an asset that is not performing well, that is not core to the company's business, or that is worth more as a separate entity. 20. Domestic partners - ANSWER Unmarried couples, of the same or opposite sex, who live together and seek economic and noneconomic benefits comparable to those granted to their married counterparts. 21. Drug-Free Workplace Act - ANSWER U.S. law that requires federal contractors with contracts of $100,000 or more as well as recipients of grants from federal government to certify they are maintaining a drug-free workplace. 22. Dual career ladders - ANSWER Career development programs that identify meaningful career paths for professional and technical people outside traditional management roles. 23. Due diligence - ANSWER Necessary level of care and attention that is taken to investigate an action before it is taken. 24. Due process - ANSWER Concept that laws are enforced only through accepted, codified procedures. 25. Duty of care - ANSWER Principle that organizations should take all steps that are reasonably possible to ensure the health, safety, and well-being of employees and protect them from foreseeable injury. 26. E-learning - ANSWER Delivery of training and educational materials, processes, and programs via the use of electronic media. 27. Emotional intelligence (EI) - ANSWER Quality of being sensitive to and understanding of one's own and others' emotions and the ability to manage one's own emotions and impulses. 28. Employee engagement - ANSWER Employees' commitment to an organization; willingness to put in effort that promotes the effective functioning of the organization. 29. Employee life cycle (ELC) - ANSWER Activities associated with an employee's tenure in an organization. 30. Employee Polygraph Protection Act (EPPA) - ANSWER U.S. act that generally prevents most private employers engaged in or affecting interstate commerce from using lie detector tests either for preemployment screening or during the course of employment, with certain exemptions. 31. Employee resource group (ERG) - ANSWER Voluntary group for employees who share a particular diversity dimension (race, religion, ethnicity, sexual orientation, etc.); also known as affinity group or network group. 32. Employee Retirement Income Security Act (ERISA) - ANSWER U.S. act that established uniform minimum standards for employer-sponsored retirement and health and welfare benefit programs. 33. Employees - ANSWER Individuals who exchange work for wages or salary; in the U.S., workers who are covered by Fair Labor Standards Act regulations as determined by the IRS. 34. Employee surveys - ANSWER Instruments used to collect and assess employee perceptions about the work environment. 35. Employment at-will - ANSWER Principle of employ¬ment in the U.S. that employers have the right to hire, fire, demote, and promote whomever they choose for any reason unless there is a law or contract to the contrary and employees have the right to quit a job at any time. 36. Employment branding - ANSWER Process of positioning an organization as an "employer of choice" in the labor market. 37. Employment practices liability insurance (EPLI) - ANSWER Type of liability insurance covering an organization against claims by employees, former employees, and employment candidates alleging that their legal rights in the employment relationship have been violated. 38. Encryption - ANSWER Conversion of data into a format that protects or hides its natural presentation or intended meaning. 39. Enterprise resource planning (ERP) - ANSWER Business management software, usually a suite of integrated applications, that a company can use to collect, store, manage and interpret data from many business activities. 40. Environmental scanning - ANSWER Process that involves a systematic survey and interpretation of relevant data to identify external opportunities and threats and to assess how these factors affect the organization currently and how they are likely to affect the organization in the future. 41. E-procurement - ANSWER Use of electronic communications and transaction processing when buying (or contracting for/tendering) supplies and services. 42. Equal Employment Opportunity Act - ANSWER U.S act that amended Title VII and gave the Equal Employment Opportunity Commission authority to implement its administrative findings and conduct its own enforcement litigation. 43. Equal Pay Act (EPA) - ANSWER U.S. act that prohibits wage discrimination by requiring equal pay for equal or "substantially equal" work. 44. Equity - ANSWER Amount of owners' or shareholders' portion of a business. 45. Essential functions - ANSWER Primary job duties that a qualified individual must be able to perform, either with or without reasonable accommodation. 46. Ethical Practice competency - ANSWER The ability to integrate core values, integrity, and accountability throughout all organizational and business practices 47. ADDIE model - ANSWER Five-step instructional design process that governs the development of learning programs. 48. Adverse impact - ANSWER Type of discrimination that results when a neutral policy has a discriminatory effect; also known as disparate impact. 49. Affinity diagramming - ANSWER Data sorting technique in which a group categorizes and subcategorizes data until relationships are clearly drawn. 50. Age Discrimination in Employment Act (ADEA) - ANSWER U.S. act that prohibits discrimination in the workplace on the basis of age. 51. Alternative dispute resolution (ADR) - ANSWER Umbrella term used to describe a number of problem-solving and grievance resolution approaches. 52. Amendment - ANSWER Modification of the U.S. Constitution or a U.S. law. 53. Americans with Disabilities Act (ADA) - ANSWER U.S. act that prohibits discrimination against a qualified individual with a disability because of his/her disability. 54. Andragogy - ANSWER Study of how adults learn. 55. Applicant tracking software (ATS) - ANSWER Software that provides an automated way for organizations to manage the recruiting process. 56. Apprenticeship - ANSWER Related to technical skills training; often a partnership between employers and unions. 57. Arbitration - ANSWER Procedure in which disputes are submitted to one or more impartial persons for final determination. 58. Assessment centers - ANSWER Assessment tools that provide candidates a wide range of leadership situations and problem-solving exercises. 59. Assets - ANSWER Financial, physical, and sometimes intangible properties an organization owns. 60. Assignees - ANSWER Employees who work outside their home countries. 61. Auditory learners - ANSWER People who learn best by relying on their sense of hearing. 62. Authentic leadership - ANSWER Leadership grounded in an individual's values and principles and focused on empowering others to act. 63. Balanced scorecard - ANSWER Measurement approach that provides an overall picture of an organization's performance as measured against goals in finance, customers, internal business processes, and learning and growth. 64. Balance sheet - ANSWER Statement that reports the financial position of the organization at a specific point in time; shows assets, liabilities, and shareholder equity. 65. Behavioral interview - ANSWER Type of interview that focuses on how applicants previously handled real situations. 66. Benchmarking - ANSWER Process that compares performance levels and/or processes of one entity with those of another to identify performance gaps and set goals aimed at improving performance. 67. Benefits - ANSWER Payments or services provided to employees to cover issues such as retirement, health care, sick pay/disability schemes, life insurance, and paid time off. 68. Bias - ANSWER Occurs when an appraiser's values, beliefs, or prejudices distort performance ratings. 69. Big data - ANSWER High-volume, high-velocity, and high-variety information assets that require innovative forms of information processing for enhanced insight and decision making.