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NCCER MODULE 7(Basic
communication skills)| Full Revision
Paper 2025/2026| Graded A
A co-worker gives you instructions while you’re focused on a noisy machine. What should you
do next?
Ask them to repeat it in a quieter space or after you turn off the machine — active listening
only works when you can actually hear them properly.
Someone on your team keeps interrupting during a group meeting. What’s the most effective
communication skill to use in that moment?
Use respectful assertiveness — say something like “Let’s make sure everyone gets to finish
before we jump in.”
A new worker doesn’t understand some safety signs. What’s a good way to make your message
clearer?
Use simple words and visual gestures to explain — matching your message to the listener’s
level is key.
You’re giving a report on a job site and your supervisor keeps checking their watch. What
nonverbal cue are they giving you?
They’re showing impatience or that time is limited — good idea to wrap up quickly or ask if
you should continue later.
, 2
You’re asked to read a material safety data sheet (MSDS) before handling a substance. What’s
your main communication goal?
Understand and pass on the key safety info clearly — like hazard warnings and PPE
requirements.
During a safety briefing, someone asks you a question you don’t know the answer to. What’s the
best response?
Be honest — say you’re not sure but you’ll find out and get back to them. It shows
accountability and builds trust.
Your coworker keeps giving you one-word answers and won’t make eye contact. What could that
signal in terms of communication?
They might be upset, distracted, or uncomfortable — body language can tell you more than
words.
You’ve been asked to write a short incident report. What’s one thing you should avoid in
professional written communication?
Avoid using slang or emotional language — keep it clear, factual, and straight to the point.
You give instructions to a new team member, but they still make a mistake. What communication
step might have been missed?
NCCER MODULE 7(Basic
communication skills)| Full Revision
Paper 2025/2026| Graded A
A co-worker gives you instructions while you’re focused on a noisy machine. What should you
do next?
Ask them to repeat it in a quieter space or after you turn off the machine — active listening
only works when you can actually hear them properly.
Someone on your team keeps interrupting during a group meeting. What’s the most effective
communication skill to use in that moment?
Use respectful assertiveness — say something like “Let’s make sure everyone gets to finish
before we jump in.”
A new worker doesn’t understand some safety signs. What’s a good way to make your message
clearer?
Use simple words and visual gestures to explain — matching your message to the listener’s
level is key.
You’re giving a report on a job site and your supervisor keeps checking their watch. What
nonverbal cue are they giving you?
They’re showing impatience or that time is limited — good idea to wrap up quickly or ask if
you should continue later.
, 2
You’re asked to read a material safety data sheet (MSDS) before handling a substance. What’s
your main communication goal?
Understand and pass on the key safety info clearly — like hazard warnings and PPE
requirements.
During a safety briefing, someone asks you a question you don’t know the answer to. What’s the
best response?
Be honest — say you’re not sure but you’ll find out and get back to them. It shows
accountability and builds trust.
Your coworker keeps giving you one-word answers and won’t make eye contact. What could that
signal in terms of communication?
They might be upset, distracted, or uncomfortable — body language can tell you more than
words.
You’ve been asked to write a short incident report. What’s one thing you should avoid in
professional written communication?
Avoid using slang or emotional language — keep it clear, factual, and straight to the point.
You give instructions to a new team member, but they still make a mistake. What communication
step might have been missed?
