Social Science Business Business Management
CPHQ PRACTICE EXAM 2025 | ALL QUESTIONS
AND CORRECT ANSWERS (VERIFIED ANSWERS) |
GRADED A+ | LATEST EXAM | JUST RELEASED
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1. Which of the following is 1. B: In the creation of an organizational vision
the best definition of statement, vision is a description—realistic or not—of
"vision" in regard to an ideal future state. This description of an ideal future
creating an organizational state gives shape to the goals of an organization. A
vision vision statement does not involve detailed
statement? descriptions about the specific actions necessary for
a. The ability to see the bringing the vision to fruition.
future
b. An ideal future state
c. A realistic action plan
for
future performance
d. An outline of future
organizational purpose.
2. A patient care team is in 2. A: Decision criteria is a decision-making model that
disagreement over new explores all options equally
admissions procedures. and gives unorthodox or unpopular options a fair
What decision-making chance, even when they are under
model should dispute. Consensus is not the best choice because this
management use? approach often reduces
a. Decision criteria decisions to options that everyone likes and discounts
b. Consensus the unorthodox or unpopular options that could be
c. Invocation appropriate and viable.
d. Tenure influence.
,3. St. Josephʼs Hospital 3. D: Comparative data would prove most helpful in
was recently ranked last in improving the processes at St.
the region in the area of Josephʼs Hospital. By comparing their data and
efficiency in transferring processes with those of higher
patients to inpatient beds. ranked medical facilities, process improvement
When working on process solutions could be derived. A and B are incorrect
improvements, because internal data, whether historical or
what type of data is likely contemporary, will not help identify the reasons for
to prove most helpful? the last place ranking and will not help improve
a. Internal data processes. C is wrong because quality control data is
b. Historical data another internal measure that will only compare the
c. Quality control data existing processes with established internal standards.
d. Comparative data.
4. Which of the following 4. B: An organization is a structure that is designed to
is a structure designed to bring a group together for the pursuit of specific
help goals and objectives. While management and
facilitate team or group delegation are
pursuit of specific goals both important, they are not central to the unification
and objectives? of a team or group for goal
a. Management pursuit. They are aspects of the structure, but not the
b. Organization structure itself.
c. Intelligent design
d. Delegation.
,5. Mrs. Jones waits more 5. D: Mrs. Jonesʼ evaluation of
than an hour past her the medical office was based
scheduled appointment entirely on her patient
time. She finally care experience, not the
leaves in a huff, calling the actual quality of the office or
doctorʼs office a joke and staff.
saying she has better
things to do. Mrs. Jonesʼ
perception of quality in
this instance is based on...
a. Medical care.
b. Statistical anomalies.
c. Provider norms.
d. Patient care.
6. If managers fail to make 6. A: When managers do not make conscious
organizational decisions organizational decisions, those decisions
consciously, what are made by default according to circumstances.
generally Decision making becomes
serves reactive instead of pro-active, and more and more
as the basis for outcomes? resources are devoted to managing current problems
a. Circumstances which could have been prevented, instead of
b. Organizational policy planning for the future. This can lead to the beginning
c. Statistical norms of a negative feedback loop which can be very
d. Federal regulations. destructive to an organization.
7. During a surgical 7. C: Quality assurance is a focus on outputs or quality
procedure, a small after
medical implement was the point of production, including any corrective
left inside a patient. The actions necessary to optimize
follow-up surgery to post-production quality, as in the surgery performed
remove the implement is to remove the implement left in the
an example of... patient. A, B, and D are incorrect because they refer to
a. Quality improvement. quality processes that
b. Quality control. take place on different levels and are not corrective in
c. Quality assurance. the way that quality assurance is.
d. Total quality..
, 8. Which of the following 8. D: All of the statements
statements about quality presented in A, B, and C are true
in healthcare is true? statements about quality
a. Quality is a in healthcare.
conglomerate
of lessons, methods, and
knowledge.
b. Quality directly
correlates
to patient safety.
c. Quality is multifaceted
and
multidimensional in nature.
d. All of the above
9. Which of the following is 9. A: Competent management
not considered a principle is not considered a principle of
of total total quality. Customer
quality? focus, continuous
a. Competent improvement, and teamwork are
management the three principles of total
b. Customer focus quality.
c. Continuous
improvement
d. Teamwork.
CPHQ PRACTICE EXAM 2025 | ALL QUESTIONS
AND CORRECT ANSWERS (VERIFIED ANSWERS) |
GRADED A+ | LATEST EXAM | JUST RELEASED
Save
1. Which of the following is 1. B: In the creation of an organizational vision
the best definition of statement, vision is a description—realistic or not—of
"vision" in regard to an ideal future state. This description of an ideal future
creating an organizational state gives shape to the goals of an organization. A
vision vision statement does not involve detailed
statement? descriptions about the specific actions necessary for
a. The ability to see the bringing the vision to fruition.
future
b. An ideal future state
c. A realistic action plan
for
future performance
d. An outline of future
organizational purpose.
2. A patient care team is in 2. A: Decision criteria is a decision-making model that
disagreement over new explores all options equally
admissions procedures. and gives unorthodox or unpopular options a fair
What decision-making chance, even when they are under
model should dispute. Consensus is not the best choice because this
management use? approach often reduces
a. Decision criteria decisions to options that everyone likes and discounts
b. Consensus the unorthodox or unpopular options that could be
c. Invocation appropriate and viable.
d. Tenure influence.
,3. St. Josephʼs Hospital 3. D: Comparative data would prove most helpful in
was recently ranked last in improving the processes at St.
the region in the area of Josephʼs Hospital. By comparing their data and
efficiency in transferring processes with those of higher
patients to inpatient beds. ranked medical facilities, process improvement
When working on process solutions could be derived. A and B are incorrect
improvements, because internal data, whether historical or
what type of data is likely contemporary, will not help identify the reasons for
to prove most helpful? the last place ranking and will not help improve
a. Internal data processes. C is wrong because quality control data is
b. Historical data another internal measure that will only compare the
c. Quality control data existing processes with established internal standards.
d. Comparative data.
4. Which of the following 4. B: An organization is a structure that is designed to
is a structure designed to bring a group together for the pursuit of specific
help goals and objectives. While management and
facilitate team or group delegation are
pursuit of specific goals both important, they are not central to the unification
and objectives? of a team or group for goal
a. Management pursuit. They are aspects of the structure, but not the
b. Organization structure itself.
c. Intelligent design
d. Delegation.
,5. Mrs. Jones waits more 5. D: Mrs. Jonesʼ evaluation of
than an hour past her the medical office was based
scheduled appointment entirely on her patient
time. She finally care experience, not the
leaves in a huff, calling the actual quality of the office or
doctorʼs office a joke and staff.
saying she has better
things to do. Mrs. Jonesʼ
perception of quality in
this instance is based on...
a. Medical care.
b. Statistical anomalies.
c. Provider norms.
d. Patient care.
6. If managers fail to make 6. A: When managers do not make conscious
organizational decisions organizational decisions, those decisions
consciously, what are made by default according to circumstances.
generally Decision making becomes
serves reactive instead of pro-active, and more and more
as the basis for outcomes? resources are devoted to managing current problems
a. Circumstances which could have been prevented, instead of
b. Organizational policy planning for the future. This can lead to the beginning
c. Statistical norms of a negative feedback loop which can be very
d. Federal regulations. destructive to an organization.
7. During a surgical 7. C: Quality assurance is a focus on outputs or quality
procedure, a small after
medical implement was the point of production, including any corrective
left inside a patient. The actions necessary to optimize
follow-up surgery to post-production quality, as in the surgery performed
remove the implement is to remove the implement left in the
an example of... patient. A, B, and D are incorrect because they refer to
a. Quality improvement. quality processes that
b. Quality control. take place on different levels and are not corrective in
c. Quality assurance. the way that quality assurance is.
d. Total quality..
, 8. Which of the following 8. D: All of the statements
statements about quality presented in A, B, and C are true
in healthcare is true? statements about quality
a. Quality is a in healthcare.
conglomerate
of lessons, methods, and
knowledge.
b. Quality directly
correlates
to patient safety.
c. Quality is multifaceted
and
multidimensional in nature.
d. All of the above
9. Which of the following is 9. A: Competent management
not considered a principle is not considered a principle of
of total total quality. Customer
quality? focus, continuous
a. Competent improvement, and teamwork are
management the three principles of total
b. Customer focus quality.
c. Continuous
improvement
d. Teamwork.
