EUP1501
Assignment 4 Semester 1 2025
Unique #:825074
Due Date: 15 May 2025
Detailed solutions, explanations, workings
and references.
+27 81 278 3372
, 2 ANSWERS PROVIDED
LEVERAGING AI IN THE SOUTH AFRICAN REVENUE SERVICE (SARS) FOR
IMPROVED SERVICE DELIVERY
Introduction
The South African Revenue Service (SARS) is a vital government agency
responsible for tax collection and enforcement. It plays a crucial role in funding
public services, ensuring compliance, and maintaining economic stability. In
recent years, SARS has embarked on a digital transformation journey, adopting
cutting-edge technologies to modernize its operations and improve public service
delivery. One of the standout technologies adopted by SARS is Artificial
Intelligence (AI), which has revolutionized how the agency manages data,
interacts with taxpayers, and enhances compliance. This discussion explores
SARS’s use of AI, its benefits, applications, and the potential for further
technological advancement in digital governance.
The Emerging Technology at SARS
SARS has integrated Artificial Intelligence (AI) into its digital strategy, primarily
using AI-powered automation and machine learning for risk analysis and
customer service. AI refers to computer systems capable of simulating human
intelligence processes such as learning, problem-solving, and decision-making.
At SARS, AI algorithms analyze large volumes of taxpayer data to detect
irregularities, predict non-compliance, and provide efficient customer service via
automated chat interfaces. AI functions through data input, training via machine
learning models, and output generation that aids decision-making or automates
tasks.
Key Functions and Applications
One of the key applications of AI at SARS is in automated risk profiling and fraud
detection. Machine learning algorithms analyze taxpayer records, transaction
histories, and submission patterns to identify anomalies that indicate tax evasion
Varsity Cube 2025 +27 81 278 3372
Assignment 4 Semester 1 2025
Unique #:825074
Due Date: 15 May 2025
Detailed solutions, explanations, workings
and references.
+27 81 278 3372
, 2 ANSWERS PROVIDED
LEVERAGING AI IN THE SOUTH AFRICAN REVENUE SERVICE (SARS) FOR
IMPROVED SERVICE DELIVERY
Introduction
The South African Revenue Service (SARS) is a vital government agency
responsible for tax collection and enforcement. It plays a crucial role in funding
public services, ensuring compliance, and maintaining economic stability. In
recent years, SARS has embarked on a digital transformation journey, adopting
cutting-edge technologies to modernize its operations and improve public service
delivery. One of the standout technologies adopted by SARS is Artificial
Intelligence (AI), which has revolutionized how the agency manages data,
interacts with taxpayers, and enhances compliance. This discussion explores
SARS’s use of AI, its benefits, applications, and the potential for further
technological advancement in digital governance.
The Emerging Technology at SARS
SARS has integrated Artificial Intelligence (AI) into its digital strategy, primarily
using AI-powered automation and machine learning for risk analysis and
customer service. AI refers to computer systems capable of simulating human
intelligence processes such as learning, problem-solving, and decision-making.
At SARS, AI algorithms analyze large volumes of taxpayer data to detect
irregularities, predict non-compliance, and provide efficient customer service via
automated chat interfaces. AI functions through data input, training via machine
learning models, and output generation that aids decision-making or automates
tasks.
Key Functions and Applications
One of the key applications of AI at SARS is in automated risk profiling and fraud
detection. Machine learning algorithms analyze taxpayer records, transaction
histories, and submission patterns to identify anomalies that indicate tax evasion
Varsity Cube 2025 +27 81 278 3372
