Which of the following elements is not a way by which hospitality facility creates a visible, marketable
identity for its products?
a. The style of signage
b. the maintenance of back-of-house areas
c. a distinctive color scheme use interior or exterior design
d. the characteristic appearance of the building itself - Answers B. The maintenance of back-of-house
areas
the two primary facility-related operating expenses for a hospitality business are:
a. land and insurance
b.financing fees and professional fees
c.accounting services and legal services
d. property operation and maintence (POM) and utilities - Answers D. Property operation and
maintenance (POM) and utilities
Budgetary responsibility for the POM and utilities expenditures belongs to which of the following
departments?
a. security
b. accounting
c. engineering
d. rooms - Answers C. engineering
The major element of the utilities expenditure is:
A. fuel (gas, oil, propane)
b. electricity
,c. steam
d. water and wastewater - Answers B. electricity
Which of the following statements regarding a building's initial construction and ongoing maintenance
costs is true?
a. There is little correlation between a building's initial construction cost....
b. one advantage of higher initial construction..
c. the more a building costs initially to construct, the more it generally costs
d. none of the above - Answers C. The more a building costs initially to construct, them more it generally
costs
Which of the following is not a CapEx item?
a. replacement and refurbishment of FF&E
b. structural changes made to meet the regulatory requirements of the Americans with Disabilities act
c. telecommunications trunk line chargers
d. renovations of buildings component - Answers C. telecommunications trunk line chargers
Which of the following is a consideration when determining whether to repair or replace a piece of
equipment?
a. the age of the equipment
b. the availability
c. the effects of repair on equipment efficiency
d. all of the above - Answers D. all of the above
Which of the following series best describes the order of priority a facilities manager should establish
when approaching a maintenance or repair task?
a. (1) safety, (2) legality, (3) service
b. (1) legality, (2) safety, (3) service
,c. (1) service, (2) legality, (3) safety
d. (1) safety, (2) service, (3) legality - Answers A. (1) safety, (2) legality, (3) service
Which of the following expense items is not covered by replacement reserve funds?
a. FF&E
b. building expansions
c. building repairs
d. emergency services - Answers B. building expansions
Functions for which the facilities manager has responsibility include all but which of the following?
a. contractual and regulatory compliance
b. parts inventory and control
c. emergency planning and response
d. housekeeping service - Answers D. house keeping service
Maintenance that pertains to the general unkeep of the property, recurs on a regular basis, and requires
minimal training is referred to as?
a. emergency or breakdown maintenance
b. routine maintenance
c. preventive maintenance
d. predictive maintenance - Answers B. routine maintenance
Which of the following types of maintenance has an immediate revenue effect?
a. predictive maintenance
b. preventive maintenance
c. emergency of breakdown maintenance
, d. routine maintenance - Answers C. emergency of breakdown maintenance
Maintenance that includes preparing equipment for changes in the seasons is called:
a. scheduled maintenance
b. preventive maintenance
c. routine maintenance
d. predictive maintenance - Answers A. scheduled maintenance
A form used for all major pieces of equipment to record important maintenance information is called:
a. material safety data sheet
b. room data card
c. rooms checklist
d. equipment data card - Answers D. equipment data card
A room data card typically includes all of the following components except:
a. a detailed outlive of the process to follow for requisitioning any new room furniture, fixtures, or
equipment
b. space for scheduling and verifying the preventive maintenance dates for the room
c. information about the major HVAC and electrical services in a room
d. Some equipment warranty information - Answers A. a detailed outline of the process to follow for
requisitioning and new room furniture, fixtures, or equipment
Material safety data sheets (MSDS):
a. inform employees about potentially hazardous materials used in the workplace and explain how to
work with these materials
b. do not tell employees any procedures in case of an accident
c. are written and supplied to hospitality organizations by the U.S. government