PSR Exam questions with verified answers
(Out-network) Patient decides to be seen Ans✓✓✓ Provide Patient Attestation of
Financial Responsibility (every visit)
$0 copay
Collect $225 at time of service (partial/bill)
10/5 Rule Ans✓✓✓ 10 ft: Look up smile, make eye contact
5ft: Greet
A minor patient walks in to be seen with mother. Whose signature? Ans✓✓✓
Patients mother
A patient walks in and states that they do not need to see a doctor but just need
to get a prescription refilled. Is this something CityMD can do? Ans✓✓✓ The
patient must be evaluated by a provider and it will be at their discretion
Batch Closing Ans✓✓✓ Batch closing done at the end of every shift of
cash/checks have been collected
Workflow: 1. Financials, 2. Time of service Money, 3. Input amount collected, 4.
Reconcile Batch, 5. Submit
Discrepancies: Reported to manager
Cancelling Visits Ans✓✓✓ Only manager can cancel visit
, CPI (Common Patient Index) View Ans✓✓✓ patient exists in a provider group
different from the one you are currently logged into. usually occurs when patient
seen in NJ site is being seen at NY for first time and vice versa.
Register patient INTERACTIVELY
Patient is ESTABLISHED
CT/US/MRI Documentation Ans✓✓✓ Prior Authorization
Appt Info
Patient confirmation:
Wet Read- verbal results
Final Report- results printed
Done with Exam Ans✓✓✓ Check-out: PSR needs to do something
Checked-out: Scribe discharged patient
Established Electronic Registration Patient Ans✓✓✓ Some may be in waiting
room/ others pushed to ready for provider
May pay copay/ outstanding balance
Check info & run insurance eligibility check
Patient Attestation Financial responsibility
Fixing Patient in Waiting room/Scheduled Visit Ans✓✓✓ Click Patient Name
Click Quickview
Scroll to appt link
(Out-network) Patient decides to be seen Ans✓✓✓ Provide Patient Attestation of
Financial Responsibility (every visit)
$0 copay
Collect $225 at time of service (partial/bill)
10/5 Rule Ans✓✓✓ 10 ft: Look up smile, make eye contact
5ft: Greet
A minor patient walks in to be seen with mother. Whose signature? Ans✓✓✓
Patients mother
A patient walks in and states that they do not need to see a doctor but just need
to get a prescription refilled. Is this something CityMD can do? Ans✓✓✓ The
patient must be evaluated by a provider and it will be at their discretion
Batch Closing Ans✓✓✓ Batch closing done at the end of every shift of
cash/checks have been collected
Workflow: 1. Financials, 2. Time of service Money, 3. Input amount collected, 4.
Reconcile Batch, 5. Submit
Discrepancies: Reported to manager
Cancelling Visits Ans✓✓✓ Only manager can cancel visit
, CPI (Common Patient Index) View Ans✓✓✓ patient exists in a provider group
different from the one you are currently logged into. usually occurs when patient
seen in NJ site is being seen at NY for first time and vice versa.
Register patient INTERACTIVELY
Patient is ESTABLISHED
CT/US/MRI Documentation Ans✓✓✓ Prior Authorization
Appt Info
Patient confirmation:
Wet Read- verbal results
Final Report- results printed
Done with Exam Ans✓✓✓ Check-out: PSR needs to do something
Checked-out: Scribe discharged patient
Established Electronic Registration Patient Ans✓✓✓ Some may be in waiting
room/ others pushed to ready for provider
May pay copay/ outstanding balance
Check info & run insurance eligibility check
Patient Attestation Financial responsibility
Fixing Patient in Waiting room/Scheduled Visit Ans✓✓✓ Click Patient Name
Click Quickview
Scroll to appt link
