ATI Communication Questions and
Answers | Latest Version | 2025/2026 |
Correct & Verified
What is one way to maintain professionalism during emotionally charged interactions?
✔✔Stay calm, focus on the client’s needs, and avoid personal reactions
How should a nurse respond to a client’s silence after delivering difficult news?
✔✔Allow space, be present, and gently offer support when ready
Why is paraphrasing useful in therapeutic communication?
✔✔It helps verify understanding and shows the nurse is listening
What is a good response if a client says, “I don’t think I can handle this”?
✔✔“That sounds overwhelming. Can you tell me more about what you’re feeling?”
How should a nurse document a significant conversation with a client?
✔✔Objectively summarize what was said and include the client’s responses
1
,What is the benefit of using open-ended questions in client interviews?
✔✔They encourage deeper conversation and more complete answers
What should the nurse do if a client shares something personal that seems unrelated to their care?
✔✔Listen with empathy — it may provide insight into the client’s mental or emotional state
Why is it important to clarify client statements during a health history interview?
✔✔To avoid assumptions and ensure accurate data collection
How can the nurse communicate empathy during a difficult conversation?
✔✔Acknowledge the client’s feelings and respond with compassion
What should a nurse do when they don't understand something the client says?
✔✔Ask for clarification in a respectful and open way
What is one strategy a nurse can use to support a client’s autonomy in decision-making?
✔✔Present all options clearly and allow the client to choose
2
, What is an appropriate way to end a nurse-client conversation?
✔✔Summarize key points and ask if the client has any questions
Why is it important for nurses to reflect on their own communication style?
✔✔To improve effectiveness and avoid unintentional bias or barriers
What is one way a nurse can ensure they are communicating clearly with a client who has
limited health literacy?
✔✔Use simple language and confirm understanding using the teach-back method
What communication technique helps build rapport with a new client?
✔✔Using the client’s name, making eye contact, and actively listening
What is the best nursing response when a client begins to cry during an interview?
✔✔Offer a moment of silence, then ask if they’d like to talk about their feelings
Why is it important for nurses to avoid using medical jargon with clients?
✔✔To ensure the client fully understands the information being provided
3
Answers | Latest Version | 2025/2026 |
Correct & Verified
What is one way to maintain professionalism during emotionally charged interactions?
✔✔Stay calm, focus on the client’s needs, and avoid personal reactions
How should a nurse respond to a client’s silence after delivering difficult news?
✔✔Allow space, be present, and gently offer support when ready
Why is paraphrasing useful in therapeutic communication?
✔✔It helps verify understanding and shows the nurse is listening
What is a good response if a client says, “I don’t think I can handle this”?
✔✔“That sounds overwhelming. Can you tell me more about what you’re feeling?”
How should a nurse document a significant conversation with a client?
✔✔Objectively summarize what was said and include the client’s responses
1
,What is the benefit of using open-ended questions in client interviews?
✔✔They encourage deeper conversation and more complete answers
What should the nurse do if a client shares something personal that seems unrelated to their care?
✔✔Listen with empathy — it may provide insight into the client’s mental or emotional state
Why is it important to clarify client statements during a health history interview?
✔✔To avoid assumptions and ensure accurate data collection
How can the nurse communicate empathy during a difficult conversation?
✔✔Acknowledge the client’s feelings and respond with compassion
What should a nurse do when they don't understand something the client says?
✔✔Ask for clarification in a respectful and open way
What is one strategy a nurse can use to support a client’s autonomy in decision-making?
✔✔Present all options clearly and allow the client to choose
2
, What is an appropriate way to end a nurse-client conversation?
✔✔Summarize key points and ask if the client has any questions
Why is it important for nurses to reflect on their own communication style?
✔✔To improve effectiveness and avoid unintentional bias or barriers
What is one way a nurse can ensure they are communicating clearly with a client who has
limited health literacy?
✔✔Use simple language and confirm understanding using the teach-back method
What communication technique helps build rapport with a new client?
✔✔Using the client’s name, making eye contact, and actively listening
What is the best nursing response when a client begins to cry during an interview?
✔✔Offer a moment of silence, then ask if they’d like to talk about their feelings
Why is it important for nurses to avoid using medical jargon with clients?
✔✔To ensure the client fully understands the information being provided
3
