Learning System RN 3.0:
Communication Final Exam Questions
and Answers | Latest Version | 2025/2026
| Correct & Verified
A nurse is communicating with a client who speaks limited English. Which action is most
appropriate?
A. Ask a bilingual staff member to interpret casually
✔✔B. Use a professional medical interpreter
C. Allow a family member to translate
D. Speak loudly and slowly to improve understanding
A client becomes upset and yells during discharge teaching. What should the nurse do first?
✔✔A. Acknowledge the client’s emotions
B. End the session and leave the room
C. Continue teaching as planned
D. Contact the provider immediately
A nurse is reinforcing information to a client about a new medication. Which method evaluates
understanding?
1
,A. Ask if the client has questions
B. Provide a written pamphlet
✔✔C. Request the client to teach back the information
D. Encourage the client to look it up later
During shift change, a nurse gives a report using SBAR. What is the purpose of this format?
✔✔A. To provide structured, concise communication
B. To give detailed psychosocial history
C. To document findings in the chart
D. To educate the client and family
A client tells the nurse, “I’m afraid of what will happen after surgery.” Which response by the
nurse is therapeutic?
A. "Don't worry, everything will be fine."
✔✔B. "Can you tell me more about what you're afraid of?"
C. "The surgeon knows what they’re doing."
D. "Let’s focus on getting you ready now."
2
, Which action by a nurse demonstrates active listening during client communication?
✔✔A. Leaning forward and nodding while the client speaks
B. Multitasking while the client talks
C. Asking yes/no questions only
D. Offering advice immediately
A client who is hard of hearing asks the nurse to repeat information often. What should the nurse
do?
✔✔A. Speak clearly and face the client directly
B. Speak loudly and quickly
C. Write everything down
D. Use medical terms for clarity
A nurse overhears a colleague discussing a client’s condition in the hallway. What action should
the nurse take?
A. Join the conversation
✔✔B. Remind the colleague that this violates confidentiality
C. Ignore the comment
3
Communication Final Exam Questions
and Answers | Latest Version | 2025/2026
| Correct & Verified
A nurse is communicating with a client who speaks limited English. Which action is most
appropriate?
A. Ask a bilingual staff member to interpret casually
✔✔B. Use a professional medical interpreter
C. Allow a family member to translate
D. Speak loudly and slowly to improve understanding
A client becomes upset and yells during discharge teaching. What should the nurse do first?
✔✔A. Acknowledge the client’s emotions
B. End the session and leave the room
C. Continue teaching as planned
D. Contact the provider immediately
A nurse is reinforcing information to a client about a new medication. Which method evaluates
understanding?
1
,A. Ask if the client has questions
B. Provide a written pamphlet
✔✔C. Request the client to teach back the information
D. Encourage the client to look it up later
During shift change, a nurse gives a report using SBAR. What is the purpose of this format?
✔✔A. To provide structured, concise communication
B. To give detailed psychosocial history
C. To document findings in the chart
D. To educate the client and family
A client tells the nurse, “I’m afraid of what will happen after surgery.” Which response by the
nurse is therapeutic?
A. "Don't worry, everything will be fine."
✔✔B. "Can you tell me more about what you're afraid of?"
C. "The surgeon knows what they’re doing."
D. "Let’s focus on getting you ready now."
2
, Which action by a nurse demonstrates active listening during client communication?
✔✔A. Leaning forward and nodding while the client speaks
B. Multitasking while the client talks
C. Asking yes/no questions only
D. Offering advice immediately
A client who is hard of hearing asks the nurse to repeat information often. What should the nurse
do?
✔✔A. Speak clearly and face the client directly
B. Speak loudly and quickly
C. Write everything down
D. Use medical terms for clarity
A nurse overhears a colleague discussing a client’s condition in the hallway. What action should
the nurse take?
A. Join the conversation
✔✔B. Remind the colleague that this violates confidentiality
C. Ignore the comment
3
