Questions and Answers | Latest Version
| 2025/2026 | Correct & Verified
What is the best way to address a communication breakdown in a healthcare team?
✔✔Discuss concerns directly, respectfully, and seek collaborative solutions
How can a nurse facilitate communication with a client who is hard of hearing?
✔✔Face the client, speak clearly, and reduce background noise
What is one way to build rapport with a new client during the first interaction?
✔✔Introduce yourself, explain your role, and ask how the client prefers to be addressed
What communication technique helps a client recognize patterns in their own thinking or
behavior?
✔✔Confrontation (used carefully and therapeutically)
What is a therapeutic response when a client is silent after receiving bad news?
✔✔Remain present and silent, allowing space for the client to process
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, How should a nurse handle communication with a client who is experiencing hallucinations?
✔✔Acknowledge the client’s feelings but do not confirm the hallucination as reality
What is the best way for a nurse to communicate concern without judgment?
✔✔Use neutral, supportive language and focus on the client’s feelings
What is an appropriate nurse response when a client states, “I feel like giving up”?
✔✔“I hear that you’re feeling hopeless. Let’s talk about what’s going on.”
How should a nurse ensure that communication is respectful with a culturally diverse client?
✔✔Ask about and honor the client’s cultural communication preferences
How can a nurse support communication with a client who has limited literacy?
✔✔Use plain language, pictures, and teach-back techniques
What is the nurse’s most therapeutic response when a client shares a traumatic experience?
✔✔“That must have been very difficult. Thank you for sharing it with me.”
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