ATI Communication Questions and Answers | Latest Version | 2025/2026 | Correct & Verified

ATI Communication Questions and Answers | Latest Version | 2025/2026 | Correct & Verified What is the best response when a client begins to cry during a conversation? Sit quietly and offer tissues, allowing the client to express feelings What is a therapeutic way to respond when a client says, “I’m scared about my surgery”? “It’s okay to feel scared. Can you tell me more about what worries you?” What is the purpose of using silence in therapeutic communication? To allow the client time to process thoughts and express feelings What is an appropriate response to a client who says, “I feel like giving up”? “That sounds really overwhelming. I’m here to listen.” How should a nurse respond when a client asks a personal question unrelated to care? Redirect the conversation back to the client’s needs 2 What is the most therapeutic statement a nurse can make to a client expressing frustration? “It sounds like this has been really hard for you.” What is the first thing a nurse should do before beginning a conversation with a client? Ensure privacy and a quiet environment What is the benefit of using open-ended questions in communication? They encourage clients to share more information freely How can a nurse show active listening without speaking? Maintain eye contact, nod, and use appropriate facial expressions How should a nurse respond to a client who refuses care? Acknowledge the client’s choice and explore their concerns What is a professional way to end a conversation with a client? “Is there anything else I can help you with before I go?” 3 What is the best way to handle a language barrier with a non-English-speaking client? Use a certified medical interpreter What is the most appropriate documentation of a client’s statement? Client states, “I feel nervous about going home.” What is an example of non-therapeutic communication? Changing the subject when the client expresses concern What is the term for communication that uses facial expressions and body posture? Nonverbal communication How should a nurse respond to a client who becomes angry and raises their voice? Remain calm, maintain a safe distance, and listen actively What is the appropriate response when a client says, “No one cares about me”? “I care, and I want to understand what you’re going through.” 4 Why should a nurse avoid using medical jargon with clients? It can confuse the client and