ATI Communication Quiz Questions and Answers | Latest Version | 2025/2026 | Correct & Verified

ATI Communication Quiz Questions and Answers | Latest Version | 2025/2026 | Correct & Verified How should a nurse respond when a client expresses fear about a procedure? Acknowledge the fear and provide clear, honest information about the procedure What is the purpose of using reflective listening during a client interaction? To confirm understanding and encourage further exploration of the client's feelings What is a therapeutic way to respond to a client who says, “I don’t want to be a burden to anyone”? “You’re not a burden. It’s okay to ask for help when you need it.” What is the appropriate action when a client asks about another patient's condition? Maintain confidentiality and say, “I’m unable to share information about other patients.” How should a nurse handle a situation when a client is speaking in a language the nurse does not understand? 2 Use a professional interpreter to ensure accurate communication What is the nurse's best response when a client says, "I don’t want to take my medications"? “Can you tell me what concerns you have about taking the medication?” What technique can a nurse use to ensure they are effectively communicating with an elderly client who has hearing loss? Speak slowly, face the client directly, and use written instructions if necessary What should the nurse do if a client suddenly becomes unresponsive during a conversation? Call for assistance immediately and begin assessing the client's airway and responsiveness What is the first step in addressing a conflict between two clients in a shared hospital room? Listen to both clients’ concerns and remain neutral When a client says, "I don’t like my nurse," how should the nurse respond? “I’m sorry to hear that. Can you share what’s bothering you?” 3 What should the nurse do if a client refuses to participate in a treatment plan? Respect the client’s decision and discuss alternatives, if necessary What is the best way to handle a situation in which a client is upset but refuses to talk? Give the client space, and let them know you are available to talk when ready What technique should the nurse use to foster a therapeutic relationship with a newly admitted client? Engage in active listening and provide information about the plan of care What should a nurse do when a client is speaking in a disorganized and unclear manner? Provide reassurance and ask clarifying questions to understand the client’s needs How should a nurse document a client’s verbalization of pain? Use the client’s exact words, e.g., “Client states, ‘My back hurts so badly.’” What is the nurse’s best response when a client asks, “Will I ever feel normal again?” “Let’s talk more about your concerns and what ‘normal’ means to you.” 4 How should a nurse handle a situation where a client is angry at the hospital staff? Listen to the client’s concerns without interrupting, and validate their feelings What is the most appropriate way to communicate with a client who has limited English proficiency? Speak slowly, use simple words, and utilize an interpreter for complex conversations How should a nurse address a situation where a client is verbally aggressive? Stay calm, set clear boundaries, and offer alternatives for expressing feelings What communication strategy is used when the nurse summarizes what the client has said in a conversation? Paraphrasing What is the best way to engage a client who is reluctant to discuss their symptoms? Provide reassurance, explain why the information is important, and ask gentle, open-ended questions