Exam Questions and CORRECT Answers
Delphi Technique - CORRECT ANSWER - When a supervisor administers a questionnaire
among participants that have never met
Henri fayol - CORRECT ANSWER - Responsible for developing the 14 principles of
management
Hawthorne Effect - CORRECT ANSWER - When an interest in people changes the effect
on the output
Line and staff - CORRECT ANSWER - The organizational structure where there are staff
departments supporting other departments
Matrix - CORRECT ANSWER - The organizational structure where organizations are
structured around a special project or event
Objectives - CORRECT ANSWER - Goals of an organization towards accomplishment of
which all organizational activities are directed
Policy - CORRECT ANSWER - A predetermined action course that serves as a guide for
the identified and accepted objectives and goals
Limiting Factor - CORRECT ANSWER - Something which stands in the way of achieving
a goal
Classical Organizational Theory - CORRECT ANSWER - Division of labor, vertical and
horizontal specialization, etc
, The mechanistic theory - CORRECT ANSWER - organizational change is inevitable and
that organizations and people within organizations have no other choice except following natural
law
Four elements in a control system - CORRECT ANSWER - Standards, measurement of
performance, casual analysis, corrective action
Loading - CORRECT ANSWER - Working out of hours required to perform each
operation
Backward scheduling - CORRECT ANSWER - Starts with the date completed , stores
department for shipping, works backwards to determine release date for order
Business ethics - CORRECT ANSWER - A collection of principles and codes of conduct
that affect
Methods of risk management - CORRECT ANSWER - Assuming, Minimizing, Avoiding,
or shifting the risk.
Operations Research - CORRECT ANSWER - Considers various factors to build a
mathematical decision making formula
Systems Theory - CORRECT ANSWER - Deals with interdependence instead of
independence of variables
Group Dynamics - CORRECT ANSWER - Deals with role playing coupled with
simulation which seek to emphasize group behavior
Classification Method - CORRECT ANSWER - Defines grades for requirements that are
found common to various tasks