Human resources management refers to: - Answers the management of people in organizations
The knowledge, education, training, skills, and expertise of a firm's workers is known as: - Answers
human capital
Human resources practices that support strategy include: - Answers production scheduling
A company utilizes a system to measure the impact of Human Resources which balances measures
relating to financial results, customers, internal business processes and human capital management.
This system is knows as the - Answers Balanced scorecard
You have been tasked with building employee engagement at the firm you work for. Strategic human
resources initiatives you would consider implementing include - Answers employee recognition
programs and management development programs.
HR department staff members are traditionally involved in key operational responsibilities. Which of the
following is an operational responsibility? - Answers collecting metrics
Being completely familiar with employment legislation, HR policies and procedures, collective
agreements, and the outcome of recent arbitration hearings and court decisions is most closely related
with which of the following HR activities? - Answers offering advice
The practice of contracting with outside vendors to handle specified functions on a permanent basis is
known as - Answers outsourcing
The company's plan for how it will balance its internal strengths and weaknesses with external
opportunities and threats in order to maintain competitive advantage is known as - Answers strategy
Rita is the HR Director of a manufacturing company. She recently undertook research to identify
competitor compensation and incentive plans, information about pending legislative changes and
availability of talent in the labour market for the upcoming strategic planning meeting. Rita was
conducting: - Answers environmental scanning
The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the company's
sales force due to an economic downturn. He was also involved in arranging for outplacement services
and employee retention programs as well as restructuring of the business following the downsizing. This
is an example of HR's role in - Answers executing strategy
The core values, beliefs, and assumptions that are widely shared by members of an organization are
known as - Answers organizational culture
As the HR consultant of a newly formed company, Arun has planned a presentation for the line
managers on organizational culture and the purpose it serves. Which of the following points would Arun
, have included in his presentation? - Answers fostering employee loyalty and commitment and providing
employees with a sense of direction
The prevailing atmosphere or ''internal weather" that exists in an organization and its impact on
employees is - Answers organizational climate
Revlex Inc. has decided to allow its front line workers to make decisions regarding the ordering of
certain supplies that were formerly made by managers. This initiative is an example of - Answers
employee empowerment
Joe Brown was hired by a manufacturing firm as a supervisor. During his first few weeks as a supervisor
he realised that employees who report to him expect a lot of direction from him and expect all of the
decision making to be done by him. Joe Brown decided to train his employees to take on additional
responsibilities and make decisions within a specific scope. Joe Brown is: - Answers empowering his staff
Economic downturns are generally associated with: - Answers an overwhelming number of job
applicants for vacancies.
The ratio of an organization's outputs to its inputs is known as: - Answers productivity
External environmental influences having a direct or indirect influence on HRM include which of the
following - Answers labour market conditions
The ratio of an organization's outputs such as goods and its inputs such as capital is which of the
following: - Answers productivity
When unemployment rates fall - Answers training and retention strategies increase in importance
Mortgage Financial needs to recruit 10 employees for a period of three months to assist its team of
underwriters during the busy season. The company does not want to provide these 10 employees
regular full-time or part-time status. As the HR manager, what would you suggest the company do in this
situation? - Answers use contingent employees
The characteristics of the work force are known as: - Answers demographics
The single most important factor governing the size and composition of the labour force is: - Answers
population growth
Any attribute that humans are likely to use to tell them, "that person is different from me," and thus
includes such factors such as race, gender, age, values and cultural norms, is known as - Answers
diversity
Baby boomers - Answers were born between 1946 and 1965
Characteristics of Generation X employees include: - Answers a desire for work/life balance