SERVSAFE ALCOHOL EXAM QUESTIONS WITH 100% CORRECT ANSWERS

SERVSAFE ALCOHOL EXAM QUESTIONS WITH 100% CORRECT ANSWERS "What are the three types of damages awarded? - CORRECT ANSWER Actual Damages Compensatory Damages Punitive Damages" "How old do you need to be to purchase alcohol in all 50 states? - CORRECT ANSWER 21 years old" "Who is alcohol authority? - CORRECT ANSWER State or municipal agency that enforces alcohol regulations and licensing laws. - Often called ABC (Alcohol Beverage Control)" "When are you allowed to serve alcohol? - CORRECT ANSWER 9AM - 2AM" "Which is a possible consequence for violating the liquor code? a) jail time b) probation c) misdemeanor d) liquor - license suspension - CORRECT ANSWER D" "List three alcohol-law violations that most states will hold you criminally liable for. - CORRECT ANSWER 1. Serving alcohol to a minor 2. Serving a guest who is or appears to be intoxicated 3. Possessing, selling, or allowing the sale of drugs on the premises" "T/F Drink for drink, a lean guest will have a higher BAC than a guest with a large amount of body fat. - CORRECT ANSWER False" "T/F A 12-ounce beer contains less alcohol than 1 1/2 ounces of 80-proof vodka. - CORRECT ANSWER False" "T/F The liver can break down alcohol at the rate of two drinks per hour. - CORRECT ANSWER False" "T/F Carbohydrates are the best type of food to serve with alcohol to help prevent intoxication. - CORRECT ANSWER False" "T/F A guest who switches to larger or stronger drinks may be intoxicated. - CORRECT ANSWER True" "Where is alcohol absorbed into the bloodstream? How long it takes to absorb alcohol? - CORRECT ANSWER The small intestine; the Liver is responsible for breaking down alcohol at a rate of one drink per hour." "Estimate BAC: 160 - pound man who drank five 12 ounce beers in one hour - CORRECT ANSWER This man had 5 drinks, since a 12 ounce beer is considered one drink. His approximate BAC would be .101." "Estimate BAC: 100 pound woman who drank three 5 ounce glasses of wine in one hour - CORRECT ANSWER This woman has had three drinks, since a five ounce glass of wine is considered one drink. Her approximate BAC is .119" "Estimate BAC: 180 pound woman who drank three mixed drinks, each containing 1 1/2 ounces of 80 proof vodka in one hour - CORRECT ANSWER This woman has had three drinks, since 1 1/2 ounces of 80 proof liquor is considered one drink. Her approximate BAC is .059" "Estimate BAC: 240 pound man who drank five shots (five ounces) of 100 proof bourbon in one hour - CORRECT ANSWER This man actually had five drinks, since each 100 proof shot is considered one drink. His approximate BAC would be .062." "Count the drinks: 60 ounce pitcher of beer - CORRECT ANSWER 5" "Count the drinks: 3 ounces of 80 proof vodka on the rocks - CORRECT ANSWER 2" "Count the drinks: 2 ounces of 100 proof whiskey - CORRECT ANSWER 2" "Count the drinks: 15 ounce carafe of wine - CORRECT ANSWER 3" "Count the drinks: 12 ounce beer and a shot of 100 proof whiskey - CORRECT ANSWER 2" "Which food items are best for preventing intoxication? (more than one answer) -Bread -Pizza -Potato Chips -Cheese Sticks -Chili -Onion Rings -Pretzels -Peanuts -Fried Calamari -Chicken Wings - CORRECT ANSWER Pizza Cheese Sticks Chili Fried Calamari Chicken Wings You want protein food" "Most of the alcohol a person drinks is absorbed into the bloodstream from the a) lungs b) mouth c) small intestine d) liver - CORRECT ANSWER C" "The liver can break down alcohol at the rate of ___ drinks per hour a) 1 b) 2 c) 3 d) 4 - CORRECT ANSWER A" "A guest has consumed three 12 ounce beers in an hour. How many drinks have built up in the guest's bloodstream? a) 0 b) 1 c) 2 d) 3 - CORRECT ANSWER C" "What is the best type of food to help prevent intoxication? a) salty food b) carbohydrates c) sugars d) fatty food - CORRECT ANSWER D" "Which action can help prevent a guest from becoming intoxicated? a) serving one drink at a time b) offering bread or other carbohydrates c) over pouring drinks d) offering a guest approaching intoxication a beer instead of a martini - CORRECT ANSWER A" "T/F A birth certificate is an acceptable form of ID. - CORRECT ANSWER False" "T/F An ID must have a state seal to be valid. - CORRECT ANSWER False" "T/F An ID with split lamination is not valid. - CORRECT ANSWER True" "T/F IDs containing the words "Official", "Authentic", or "Secure" are not genuine. - CORRECT ANSWER True" "T/F A guest who appears nervous while you are reviewing his or her ID may be a minor. - CORRECT ANSWER True" "Types of Legal ID's - CORRECT ANSWER Drivers License Passport Military ID State ID card" "Types of Illegal ID's - CORRECT ANSWER Birth Certificate School ID Voter's Registration Card" "List the five features of a valid ID. - CORRECT ANSWER Must contain the owner's birth date Must be current Must contain the owner's photo Must be intact Must contain the owner's signature" "How do you determine that an ID is real with an ID reader? - CORRECT ANSWER Compare the readout with the information displayed on the actual ID. Check magnetic stripes for signs of tampering." "How do you deal with a fake ID? - CORRECT ANSWER - Refuse Service - Refuse entry to your establishment - Confiscate the ID" "It is December 15, 2009: To serve or not? Guest born on September 19, 1987 - CORRECT ANSWER Serve" "It is December 15, 2009: To serve or not? Guest born on March 13, 1988 - CORRECT ANSWER Serve" "It is December 15, 2009: To serve or not? Guest born on December 25, 1988 - CORRECT ANSWER Not serve" "It is December 15, 2009: To serve or not? Guest born on October 15, 1989 - CORRECT ANSWER Not serve" "It is December 15, 2009: To serve or not? Guest born on December 15, 1990 - CORRECT ANSWER Not serve" "What are the characteristics of a genuine ID? - CORRECT ANSWER Optical Variable Devices UV Features Holograms Microprinting Ghost Photos License Number Proper Photo Lamination" "Which form of ID is acceptable for verifying a guest's age? a) School ID b) Passport c) Birth Certificate d) Voter Registration Card - CORRECT ANSWER B" "T/F You should call the police if an intoxicated guest insists on driving away from the establishment. - CORRECT ANSWER True" "T/F Guests can be served to the point of intoxication if they are traveling with a designated driver. - CORRECT ANSWER False" "Which statement should be avoided when stopping service to a guest? a) "You've had enough" b) "I just want to make sure you get home OK" c) "It's against the law for me to serve you any more alcohol" d) "Our company policy does not allow me to serve you any more alcohol" - CORRECT ANSWER A" "When handling a fight, when should you call the police? a) After separating the guests who are fighting b) After calming down the guests who are fighting c) After physically restraining the guests who are fighting d) As soon as your safety or the safety of guests is at risk - CORRECT ANSWER D" "You witness a drug transaction on the premises. You should: a) Call the police b) Ignore the situation to prevent a possible confrontation c) Do nothing if the transaction occurred outside the building d) Warn the offenders that you are going to inform your manager - CORRECT ANSWER A" What does being liable mean? - Being licensed to do something - Being responsible for something - CORRECT ANSWER - Being responsible for something" "What are you responsible for when selling or serving alcohol? - CORRECT ANSWER Your action" "An establishment's liquor license was revoked for serving intoxicated guest. Which type of liability applies? - Civil liability - Criminal liability - Administrative liability - CORRECT ANSWER - Administrative liability" "A pedestrian hit by a drunk driver sues the restaurant that served him.Which type of liability applies? - Civil liability - Criminal liability - Administrative liability - CORRECT ANSWER - Civil liability" "A server is sentenced to 60 days of probation for serving alcohol to an underage guest. Which type of liability applies? - Civil liability - Criminal liability - Administrative liability - CORRECT ANSWER - Criminal liability" "Can you drink alcohol on the job? - CORRECT ANSWER It depends" "Can guests bring alcohol onto the premises? - CORRECT ANSWER It depends" "Can people continue drinking past the hours of service listed on an establishment's liquor license? - CORRECT ANSWER No" "Can you refuse alcohol service to a pregnant woman? - CORRECT ANSWER No" "The law allows alcohol to be brought onto the premises when the - CORRECT ANSWER law and company policy allow it" "A guest appears to be intoxicated, but wants another drink. What's the correct thing to do? - CORRECT ANSWER Do not serve the guest alcohol" "Which is a penalty associated with criminal liability? - CORRECT ANSWER TIme in prison" "Which is an example of administrative liability? - CORRECT ANSWER The liquor authority revokes a license for serving underage guests" "Which is a responsibility of a liquor authority? - CORRECT ANSWER Monitor establishments for compliance with liquor laws" "What does BAC stand for? - CORRECT ANSWER Blood Alcohol Content" "How much alcohol can be in the bloodstream before brain is affected? - CORRECT ANSWER Very little (teaspoon)" "What's the legal level for intoxication when driving? - CORRECT ANSWER 0.08" "Most alcohol a person drinks is absorbed into the bloodstream from what organ? - CORRECT ANSWER Small intestine" "Which is best for showing text and images that only show under special light? - CORRECT ANSWER Ultraviolet Light" "Which is best for reading microprinting? - CORRECT ANSWER Flashlight" "Which is best to show pin holes or cuts? - CORRECT ANSWER Flashlight" "Which is best for verifying a guest's age? - CORRECT ANSWER ID reader" "What should you do when law enforcement or the liquor authority show up? - CORRECT ANSWER Ask them for identification, and then tell your manager and cowerkers" "To prevent an intoxicated person from driving, you should - CORRECT ANSWER warn the person that your will call the police" "When stopping alcohol service, you should - CORRECT ANSWER ask the person's companion to help" "When a guests face become red after having a few drinks the cause is - CORRECT ANSWER Loss of body heart" "If you fail to exercise reasonable care to an intoxicated person that results in a person being injured it is called - CORRECT ANSWER Neligence" "If a guest arrives at your establishment already intoxicated, you refuse service, and they agrree to take a cab, what is the final step? - CORRECT ANSWER Fill out an incident report" "Alcohol is a - CORRECT ANSWER Depressant" "Third-party liability results if a server - CORRECT ANSWER doesnt prevent a guest from driving away and someone is injured" "Most of the alcohol a person consumes is metabolizd by the - CORRECT ANSWER Liver" "what should you do to verify that an ID belongs to a guest? - CORRECT ANSWER Compare the guest to the physical characteristics on the ID" “T/F You may be charged with a crime simply for serving a guest who appears to be intoxicated. - CORRECT ANSWER True" "T/F It is illegal to serve alcohol to a pregnant woman. - CORRECT ANSWER False" "T/F Dram shop laws protect the server from being sued in the event that an intoxicated guest injures another individual. - CORRECT ANSWER False" "T/F The state liquor authority can suspend an establishment's liquor license for allowing a minor to enter the establishment with a fake ID. - CORRECT ANSWER True" "T/F All guests must be 21 years old to purchase alcohol. - CORRECT ANSWER True" "What is the difference between Criminal Law and Civil Law? - CORRECT ANSWER Criminal Law - May face criminal charges if you break state, county, or municipal alcohol laws. (Criminal court) Civil Law - Can be sued to pay damages to an injured guest if you contributed to the guest's injury or did nothing to prevent it. (Civil court)" "Dram Shop Laws - CORRECT ANSWER - Allow a third party to sue for injuries caused by a guest who was drinking there. - Allow third parties to sue business, employees, etc. - Provide limits on money damages that can be awarded to third parties." "How old do you have to be to serve alcohol? - CORRECT ANSWER 18 Years Old" "State or municipal liquor authorities can issue citations for a) drunk driving b) serving a pregnant woman c) serving alcohol to a minor d) fighting in the establishment - CORRECT ANSWER C" "Which is a role of the liquor authority? a) issue liquor licenses b) initiate law suits against drunk drivers c) issue citations to minors for presenting fake IDs d) initiate criminal charges against establishments who serve minors - CORRECT ANSWER A" "Which is a criminal violation related to the sale and service of alcohol? a) serving alcohol to a minor b) failing to fill out an incident report c) firing a server who over-served a guest d) refusing to serve a guest who arrived intoxicated - CORRECT ANSWER A" "Which situation best describes dram shop liability? a) a manager is fined for allowing the sale of drugs on the premises b) a server is fined by the liquor authority for serving alcohol to a minor c) a bartender is given jail time for serving a guest who appeared intoxicated d) a person sues the bartender who served the intoxicated guest who injured him - CORRECT ANSWER D" "What is the BAC? - CORRECT ANSWER Blood Alcohol Content; Amount of alcohol that has been absorbed into the bloodstream. It is stated as a percentage." "How does alcohol effect a person? - CORRECT ANSWER The smaller you are, the higher the BAC. Larger percentage of body fat will have a higher BAC. A woman will have a higher BAC than a man because we have a small amount of the stomach enzyme. The more alcohol in the drink, the higher the BAC. The older you are, the higher the BAC (senior citizen) Carbonation can speed the rate of BAC Someone who has not ate will have a higher BAC" "What are the physical signs of intoxication? - CORRECT ANSWER - Relaxed Inhibitions (overly friendly, being loud, bad languages) - Impaired Judgement (complain about the strength of the drink, drink faster or switch to stronger drinks, carless with money) - Slowed Reaction Time (Talk or move slowly, drowsy, can't concentrate, glassy eyed) - Impaired Motor Coordination (stagger, stumble, fall, spilling drinks, slurring)" "Proof and Percentage of Alcohol - CORRECT ANSWER 100 - Proof Whiskey = 50% alcohol (100/2) 80 - Proof Vodka = 40% alcohol (80/2)" "Drink Equivalency - CORRECT ANSWER 1 serving size = - 5 ounces of wine - 12 ounces of beer - 1 1/2 ounces of 80 - proof liquor - 1 ounce of 100 - proof liquor" "How to prevent guests from becoming intoxicated - CORRECT ANSWER - Count drinks - Have every employee give imput" "Assuming that the people involved weigh the same and have consumed the same number of drinks, which is true? a) A man will have a higher BAC than a woman b) A lean man will have a higher BAC than a man with a large amount of body fat c) A woman who has eaten will have a higher BAC than a woman who has not d) A man drinking gin and tonic will have a higher BAC than a man drinking vodka and cranberry juice. - CORRECT ANSWER D" "Which can be counted as one drink? a) 20 ounce beer b) 6 ounce glass of wine c) 2 ounces of 80 proof liquor d) 1 ounce of 100 proof liquor - CORRECT ANSWER D" "A vodka on the rocks containing 3 ounces of 80 proof vodka should be counted as ___ drink(s). a) 1 b) 2 c) 3 d) 4 - CORRECT ANSWER B" "Which behavior is a sign that a guest is experiencing impaired motor coordination? a) becoming drowsy b) swaying c) making rude comments d) having trouble concentrating - CORRECT ANSWER B" "Which behavior is a sign that a guest is experiencing relaxed inhibitions? a) becoming loud b) slurring speech c) having difficulty making eye contact d) drinking faster and switching to stronger drinks - CORRECT ANSWER A" "Which feature is an indication that an ID is valid? a) A birth date b) Pictures of "locks" c) The word "authentic" d) A photo with raised edges - CORRECT ANSWER A" "Which feature is used by states to indicate that an ID belongs to a minor? a) Placing the words "secure", "genuine", or "valid" on the ID b) Issuing the ID in a vertical form c) Removing the minor's signature from the ID d) Placing pictures of "keys" on the ID - CORRECT ANSWER B" "Which is a good reason to reject an ID? a) It has a bar code on it b) A state seal can be seen under ultraviolet (UV) light c) There is a ghost photo on the ID d) The back of the ID is blank - CORRECT ANSWER D" "What should you do to verify that an ID belongs to the guest? a) Check for splits in the lamination b) Verify that the state seal is in the proper location c) Compare the guest to the physical characteristics listed on the ID d) Check the license number to see if the coding matches the personal information - CORRECT ANSWER C" "Today is March 8, 2009. Based on these birth dates, which guest is old enough to drink? a) March 7, 1988 b) March 9, 1988 c) April 10, 1988 d) November 1, 1988 - CORRECT ANSWER A" "T/F When stopping alcohol service to a guest, the backup person should stand as close to the guest as possible. - CORRECT ANSWER False" "T/F Using statements such as, "You've had enough," when stopping service will deflect blame from you and defuse the situation. - CORRECT ANSWER False" "T/F You should physically restrain a violent guest so he or she does not cause injury. - CORRECT ANSWER False" "When stopping service to a guest, you should: - CORRECT ANSWER - Alert a backup - Enlist the help of other guests (if possible) - Wait until the guest orders the next round before stopping service - Tell the guest you are stopping service - Offer nonalcoholic alternatives" "When handling guests attempting to leave the premises, you should: - CORRECT ANSWER - Try to convince the guest not to drive - Ask for the guest's keys - Arrange alternate transportation" "When dealing with guest who arrive intoxicated, you should: - CORRECT ANSWER - Try to refuse entry - Make sure the guests are not served with alcohol if they enter the establishment - Ask the guest for their keys - If the guests have agreed not to drive, find alternate transportation" "Follow these steps when working with a designated driver: - CORRECT ANSWER - Encourage the person not to drink alcohol - If the person starts drinking, watch him or her like you would any other guest - If the person does not drink, follow your company policy regarding the service of free items" "To prevent injuries when handling potentially violent situations, you should: - CORRECT ANSWER - Notify your manager - Call the police - Separate guests from the situation" "Incident reports should be completed when: - CORRECT ANSWER - Alcohol service has been stopped to a guest - Alternate transportation has been arranged for a guest - A guest's ID has been confiscated - An illegal activity or violent situation has occurred - A guest has become ill" "When stopping service to a guest, you should a) tell the guest that he or she has had enough b) ask the guest's companion to help you stop service c) have a backup person stand next to you as you tell the guest d) give the guest another drink if it will prevent a confrontation - CORRECT ANSWER B" "To prevent an intoxicated guest from driving, you should a) Have the guest's car towed b) Warn the guest that you will call the police c) Physically stop the guest from getting into the car d) Physically stop the guest from leaving the establishment - CORRECT ANSWER B" "If a guest is intoxicated when arriving at the establishment, a) Ask the guest to leave b) Physically restrain the guest c) Forcibly take the guests car keys d) Refuse entry to the establishment - CORRECT ANSWER D" "Which statement about designated drivers is true? a) Over serving a guest who came with a designated driver is illegal b) A server is not liable for over seeing guests with a designated driver c) Establishments are not liable for over serving guests with a designated driver d) A guest can be allowed to become intoxicated if accompanied by a designated driver - CORRECT ANSWER A" "If a fight occurs, you should a) Separate other guests from the situation b) Wait and see if the situation resolves itself c) Stand between the guests who are fighting d) Try to physically restrain the guests who are fighting - CORRECT ANSWER A" "Which situation requires you to fill out an incident report? a) A guest stumbles when getting out of his chair b) A guest complains about the strength of his first drink c) A guest has presented a fake ID, which was confiscated d) A guest is rude to a server after waiting too long for a drink - CORRECT ANSWER C" "You have decided to stop alcohol service to a group of guests, but your manager has told you to continue serving them. You should: a) Serve the guests b) Ask the manager to serve the guests c) Tell the guests to leave immediately d) Express your concern but serve the guests anyway - CORRECT ANSWER B" "Relaxed Inhibitions - CORRECT ANSWER - Overly friendly - Unfriendly, depressed, or quiet - Become loud - Make rude comments - Use foul language" "Impaired Judgment - CORRECT ANSWER - Complain about drink strength - Drink faster or switch to larger or stronger drinks - Make irrational or argumentative statements - Become careless with money" "Slow Reaction TIme - CORRECT ANSWER - Talk or move slowly - Unable to concentrate, loses train of thought, forgetful - Become drowsy - Become glassy-eye and loses eye contact" "Impaired Motor coordination - CORRECT ANSWER - Stagger, stumble fall down, bump into objects, sway - Drop objects, unable to pick up object - Spill drinks, miss the mouth - Slur speech" "What feature is often added to IDs to keep them secure? - CORRECT ANSWER Ultraviolet text and features" "An ID with a raised photo is an example of - CORRECT ANSWER Tampering" "Civil penalties may include which of the following - CORRECT ANSWER Payment of damages" "What is the purpose of an ID reader? - CORRECT ANSWER To display information from bar codes or magnetic stripes" "A person who is losing their train of thought is demonstrating whta sign of intoxication? - CORRECT ANSWER Slowed Reaction time" "How much pure alcohol is contained in each of the following: a 12 oz beer, 4 oz wine, 1 1/4 oz 80 proof alcohol or 1 oz 100 proof alcohol? - CORRECT ANSWER 1/2 oz pure alcohol" "What percentage of alcohol passed through the small intestine into the bloodstream? - CORRECT ANSWER 80%"