ORANGETHEORY GUIDE
Questions And Answers Verified by Experts
Weight room -Build internal/ external muscles
-use TRX(free range of motion), ab dolly's/free weights/benches
-TV-dummies
-OTBEAT: instant automatic biofeedback to make sure you are not over or under training.
your heart rate is displayed on TV's and treadmill
Closing from walk in "based on everything you've told me and learned about us, we'd be
a great fit for you. Wouldn't you agree?
yes- go over memberhships, give free HR core
No-Schedule for intro and let them know 15 min before class
Hand off -transfer of trust
-current fitness routine
-goals/why
-injuries/restrictions/supplements
-HIGH FIVE
, ORANGETHEORY GUIDE
Questions And Answers Verified by Experts
Hand Back Build the value- coach wants to see you here 4-3 times a week. That makes
you a perfect candidate for our premier membership. It is our most popular membership and can
be used at any studio in the US
Present the Price- The membership is $159 a month, which breaks down to $14-8 per class
Ask for the sale- All we need to do is complete the paperwork, get photo, and can by on your
way
Handling objections 1. Empathize
2. Isolate
3. Redirect
4. Make a suggestion
empathize "of course, I understand being concerned about the cost A lot of members felt
the same way at first.
Isolate "Besides price, is there anything else holding you back from starting today?"
Redirect "I know that (Goal). and we're going to help you get there"
, ORANGETHEORY GUIDE
Questions And Answers Verified by Experts
Make a suggestion "let's do this; lets start you on our elite membership today, and the
event that additional funds become available to you later, we can always upgrade you to premier
membership"
Objections -uncertain: 30 day money back guarantee program
-price:bring up price from CI and reiterate $14-8 per class
-Time: CI circled what class times worked best
-Spouse: bring in your husband. Does he support your fitness goals
-Shopping around: bring up how long they put for month they are trying to reach their goals
new join requirments -CI
-MA
-Intro Card
-Rules and Policies
*scanned
missed guest CL follow up set to the SA working on shift 48 hours later
How do you print out the check in list? by first name
Questions And Answers Verified by Experts
Weight room -Build internal/ external muscles
-use TRX(free range of motion), ab dolly's/free weights/benches
-TV-dummies
-OTBEAT: instant automatic biofeedback to make sure you are not over or under training.
your heart rate is displayed on TV's and treadmill
Closing from walk in "based on everything you've told me and learned about us, we'd be
a great fit for you. Wouldn't you agree?
yes- go over memberhships, give free HR core
No-Schedule for intro and let them know 15 min before class
Hand off -transfer of trust
-current fitness routine
-goals/why
-injuries/restrictions/supplements
-HIGH FIVE
, ORANGETHEORY GUIDE
Questions And Answers Verified by Experts
Hand Back Build the value- coach wants to see you here 4-3 times a week. That makes
you a perfect candidate for our premier membership. It is our most popular membership and can
be used at any studio in the US
Present the Price- The membership is $159 a month, which breaks down to $14-8 per class
Ask for the sale- All we need to do is complete the paperwork, get photo, and can by on your
way
Handling objections 1. Empathize
2. Isolate
3. Redirect
4. Make a suggestion
empathize "of course, I understand being concerned about the cost A lot of members felt
the same way at first.
Isolate "Besides price, is there anything else holding you back from starting today?"
Redirect "I know that (Goal). and we're going to help you get there"
, ORANGETHEORY GUIDE
Questions And Answers Verified by Experts
Make a suggestion "let's do this; lets start you on our elite membership today, and the
event that additional funds become available to you later, we can always upgrade you to premier
membership"
Objections -uncertain: 30 day money back guarantee program
-price:bring up price from CI and reiterate $14-8 per class
-Time: CI circled what class times worked best
-Spouse: bring in your husband. Does he support your fitness goals
-Shopping around: bring up how long they put for month they are trying to reach their goals
new join requirments -CI
-MA
-Intro Card
-Rules and Policies
*scanned
missed guest CL follow up set to the SA working on shift 48 hours later
How do you print out the check in list? by first name
