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What is something to keep in mind when listening with empathy? Give your undivided
attention
The Supportive Stance is managing your position, posture, and proximity in relation to the
person in crisis True
Nonverbal communication includes which of the following? Body Language
When a person asks a question you perceive as challenging (such as "Who do you think you
are?) the recommended response would be to_____ Downplay the challenge
Important points for limit settings are: Being respectful, simple, and reasonable
The verbal escalation continuum is an expansion of which behavior level of the crisis
development model? Defensive
Removing potential hazards in your environment can improve safety True
When you notice your coworker in a situation that continues to escalate what should you do?
Use a coordinated and collaborative approach
The physical skills review framework allows you to reflect on the suitability of each restrictive
intervention to maximize safety and minimize _________ Harm