DELL CLIENT FOUNDATIONS STUDY GUIDE 2025
EXAM QUESTIONS AND ANSWERS (A+).
T/F: BIOS Recovery 2 does not support trigger from touch panel. -
CORRECT_ANSWER_True
Which of the following is the correct way to trigger BIOS Recovery 2? -
CORRECT_ANSWER_For desktop platform, turn on the PC and hold down "CTRL +
Esc" key.
How should the technician handle the PCBs while dismantling or repackaging
them? - CORRECT_ANSWER_From the edges/sides
Choose all that apply: To prevent CPU pings from being bent or any damage to the
system board, which must be returned to Dell, technicians must ensure that: -
CORRECT_ANSWER_ESD bag is used for repackaging.
ZIF Socket T cover is placed back covering the CPU socket.
,When do you select the BT Disable setting in Service Menu of Manufacturing
Mode (SMMM)? - CORRECT_ANSWER_If BT Disabled label is present inside the
bottom door or chassis.
Choose all that apply: Which of the following statements are true about the New
PSU BIST? - CORRECT_ANSWER_To start the PSU BIST: Plug in the AC power cord &
note the LED light status
To restart the PSU BIST: Disconnect the AC power cord for 15 seconds (PSU BIST
reset time), and then plug-in the AC power cord
Ensure to disconnect the AC power cord from the PSU, before starting the PSU
BIST
How will you initiate ePSA in a Dell system? - CORRECT_ANSWER_Press F12 to
enter one time boot menu and then select diagnostics.
What does Factory Data Reset do to on a Dell Venue Tablet? -
CORRECT_ANSWER_Will erase all personal data and downloaded applications on
the Tablet.
, Choose all that apply: Which of the following statements are true about Latitude
Self-Heal recovery? - CORRECT_ANSWER_Before replacing system board perform
self-heal as a mandatory step.
When self-heal is triggered, system will auto power-on with a blank screen,
reboots a couple of times (watch for the LED lights (Power, Wi-Fi, HDD, etc.))
Upon successfully completing self-heal, the system will power on with the Dell
logo.
Which Dell diagnostic tool can be used as a troubleshooting tool when the system
fails to boot into the OS? - CORRECT_ANSWER_ePSA
What is Thermal grease? - CORRECT_ANSWER_Thermal grease is a substance used
to manage better heat conduction between two surfaces such as Processor and
Heatsink.
How do you perform a Latitude Self-Heal Recovery? - CORRECT_ANSWER_Unplug
the AC adapter & remove primary battery -> Disconnect coin-cell (CMOS) battery -
> Release the flea power -> Plug-in the AC adapter
EXAM QUESTIONS AND ANSWERS (A+).
T/F: BIOS Recovery 2 does not support trigger from touch panel. -
CORRECT_ANSWER_True
Which of the following is the correct way to trigger BIOS Recovery 2? -
CORRECT_ANSWER_For desktop platform, turn on the PC and hold down "CTRL +
Esc" key.
How should the technician handle the PCBs while dismantling or repackaging
them? - CORRECT_ANSWER_From the edges/sides
Choose all that apply: To prevent CPU pings from being bent or any damage to the
system board, which must be returned to Dell, technicians must ensure that: -
CORRECT_ANSWER_ESD bag is used for repackaging.
ZIF Socket T cover is placed back covering the CPU socket.
,When do you select the BT Disable setting in Service Menu of Manufacturing
Mode (SMMM)? - CORRECT_ANSWER_If BT Disabled label is present inside the
bottom door or chassis.
Choose all that apply: Which of the following statements are true about the New
PSU BIST? - CORRECT_ANSWER_To start the PSU BIST: Plug in the AC power cord &
note the LED light status
To restart the PSU BIST: Disconnect the AC power cord for 15 seconds (PSU BIST
reset time), and then plug-in the AC power cord
Ensure to disconnect the AC power cord from the PSU, before starting the PSU
BIST
How will you initiate ePSA in a Dell system? - CORRECT_ANSWER_Press F12 to
enter one time boot menu and then select diagnostics.
What does Factory Data Reset do to on a Dell Venue Tablet? -
CORRECT_ANSWER_Will erase all personal data and downloaded applications on
the Tablet.
, Choose all that apply: Which of the following statements are true about Latitude
Self-Heal recovery? - CORRECT_ANSWER_Before replacing system board perform
self-heal as a mandatory step.
When self-heal is triggered, system will auto power-on with a blank screen,
reboots a couple of times (watch for the LED lights (Power, Wi-Fi, HDD, etc.))
Upon successfully completing self-heal, the system will power on with the Dell
logo.
Which Dell diagnostic tool can be used as a troubleshooting tool when the system
fails to boot into the OS? - CORRECT_ANSWER_ePSA
What is Thermal grease? - CORRECT_ANSWER_Thermal grease is a substance used
to manage better heat conduction between two surfaces such as Processor and
Heatsink.
How do you perform a Latitude Self-Heal Recovery? - CORRECT_ANSWER_Unplug
the AC adapter & remove primary battery -> Disconnect coin-cell (CMOS) battery -
> Release the flea power -> Plug-in the AC adapter
