C484 WGU Weeks 1-3 Cohort Key Terms questions
with verified answers
360 Degree Feedback Ans✓✓✓ a performance appraisal process in which
feedback is obtained from the boss, subordinates, peers and coworkers, and the
employees themselves
A company has restructured around teams but performance has not met
expectations. What should be done? Ans✓✓✓ Team results being tied to
important goals
A company is changing their work organization from employees working
individually to the use of teams
.Which reward system could be used to foster long-term team effectiveness?
Ans✓✓✓ Reward system that rewards both individual and group activity
A strong culture should reduce employee turnover because it results in
cohesiveness and organizational commitment Ans✓✓✓ True
A work group is struggling because members seem to be working in different
directions. What should be done? Ans✓✓✓ Physically isolate the group
Ability Ans✓✓✓ the knowledge or skill to do something
Agreeableness Ans✓✓✓ how trusting, good-natured, cooperative, and soft-
hearted one is
,Altering the human variable Ans✓✓✓ Using behavioral change techniques such
as human relations training to alter attitudes and behaviors that cause conflict
Altering the structural variables Ans✓✓✓ Changing the formal organization
structure and the interaction patterns of conflicting parties through job redesign,
transfers, creation of coordinating positions, and the like.
Approach to mentoring an employee Ans✓✓✓ Counseling and sponsorship
Assessment Center Method Ans✓✓✓ a process that evaluates a candidate's
potential for management on the basis of multiple assessment techniques
Attribution Theory Ans✓✓✓ a way of explaining others' behavior by either one's
disposition or one's situation
Attribution Theory of Leadership Ans✓✓✓ leadership is merely an attribution
people make about other individuals
Attribution theory of leadership states that Ans✓✓✓ Leaders aren't special, just
good at making others think they're special
Authentic leaders must have trust Ans✓✓✓ True
Authoritative command Ans✓✓✓ Letting management use its formal authority to
resolve the conflict and then communicating its desires to the parties involved
, BARS (behaviorally anchored rating scale) Ans✓✓✓ rates employee gradations in
performance according to scales of specific behaviors
Benevolence Ans✓✓✓ kindness, generosity, charity
Big Five Personality Traits Ans✓✓✓ openness
conscientiousness
extraversion
agreeableness
neuroticism
Bounded Rationality Decision Making Ans✓✓✓ Looks at essential information
only
Characteristic of transformational leaders Ans✓✓✓ Provides vision and sense of
mission and gains trust
Charismatic leaders reshape the value structure of an organization in a way that
serves their own interests and have a vision to be number one Ans✓✓✓ True
Charismatic Leadership Theory Ans✓✓✓ a leadership theory that states that
followers make attributions of heroic or extraordinary leadership abilities when
they observe certain behaviors
Complexity Ans✓✓✓ difficulty; intricacy
with verified answers
360 Degree Feedback Ans✓✓✓ a performance appraisal process in which
feedback is obtained from the boss, subordinates, peers and coworkers, and the
employees themselves
A company has restructured around teams but performance has not met
expectations. What should be done? Ans✓✓✓ Team results being tied to
important goals
A company is changing their work organization from employees working
individually to the use of teams
.Which reward system could be used to foster long-term team effectiveness?
Ans✓✓✓ Reward system that rewards both individual and group activity
A strong culture should reduce employee turnover because it results in
cohesiveness and organizational commitment Ans✓✓✓ True
A work group is struggling because members seem to be working in different
directions. What should be done? Ans✓✓✓ Physically isolate the group
Ability Ans✓✓✓ the knowledge or skill to do something
Agreeableness Ans✓✓✓ how trusting, good-natured, cooperative, and soft-
hearted one is
,Altering the human variable Ans✓✓✓ Using behavioral change techniques such
as human relations training to alter attitudes and behaviors that cause conflict
Altering the structural variables Ans✓✓✓ Changing the formal organization
structure and the interaction patterns of conflicting parties through job redesign,
transfers, creation of coordinating positions, and the like.
Approach to mentoring an employee Ans✓✓✓ Counseling and sponsorship
Assessment Center Method Ans✓✓✓ a process that evaluates a candidate's
potential for management on the basis of multiple assessment techniques
Attribution Theory Ans✓✓✓ a way of explaining others' behavior by either one's
disposition or one's situation
Attribution Theory of Leadership Ans✓✓✓ leadership is merely an attribution
people make about other individuals
Attribution theory of leadership states that Ans✓✓✓ Leaders aren't special, just
good at making others think they're special
Authentic leaders must have trust Ans✓✓✓ True
Authoritative command Ans✓✓✓ Letting management use its formal authority to
resolve the conflict and then communicating its desires to the parties involved
, BARS (behaviorally anchored rating scale) Ans✓✓✓ rates employee gradations in
performance according to scales of specific behaviors
Benevolence Ans✓✓✓ kindness, generosity, charity
Big Five Personality Traits Ans✓✓✓ openness
conscientiousness
extraversion
agreeableness
neuroticism
Bounded Rationality Decision Making Ans✓✓✓ Looks at essential information
only
Characteristic of transformational leaders Ans✓✓✓ Provides vision and sense of
mission and gains trust
Charismatic leaders reshape the value structure of an organization in a way that
serves their own interests and have a vision to be number one Ans✓✓✓ True
Charismatic Leadership Theory Ans✓✓✓ a leadership theory that states that
followers make attributions of heroic or extraordinary leadership abilities when
they observe certain behaviors
Complexity Ans✓✓✓ difficulty; intricacy
