Chap 01 9e Eisenberg
Indicate the answer choice that best completes the statement or answers the question.
1. Which of these definitions MOST clearly illustrates the concept of organizational communication?
a. the closer integration of countries and peoples thanks to developments in progressive capitalism
b. habitual ways of seeing the world that are unique to each individual
c. the interaction required to direct a group toward a shared goal
d. the ability to adapt one's leadership style to respond to pervasive cultural differences in values and practices among
a diverse employee population
ANSWER: c
2. Organizations are multicultural, and navigating them means working with people who have numerous
intersections across their identities.
a. True
b. False
ANSWER: a
3. Child care is a low-demand industry in the United States, primarily because most families live close to
grandparents and other relatives.
a. True
b. False
ANSWER: b
4. New developments in communication technology that bridge information software with biological processes
are known as
a. biometrics.
b. urgent organizations.
c. GPS.
d. wetware.
ANSWER: d
5. Which of these BEST describes how Chapter 1 views change?
a. inevitable
b. relatively slow
c. understandable only in theory
d. largely unnecessary, because systems are fairly stable
ANSWER: a
Page 1
,Name: Class: Date:
Chap 01 9e Eisenberg
6. Kimberlé Crenshaw's work on intersectionality originally focused on how
a. low-income workers navigate integrated spaces in corporate America.
b. women in academia navigate traditionally masculine spaces.
c. people experience the world based on differences in religion.
d. Black women's racial and gender identities intersect.
ANSWER: d
7. Advances in communication technology are instrumental in creating the possibility of a global business
community.
a. True
b. False
ANSWER: a
8. The text lists which movement as a famous example of an antiglobalization efforts?
a. #MeToo
b. #StopHungerNow
c. Antifa
d. Occupy Wall Street
ANSWER: d
9. Organizations like Stash and Robinhood are cited in the text as examples of
a. urgent organizations.
b. new communication technologies.
c. multicultural organizations.
d. organizations that use outsourcing.
ANSWER: a
10. Over the past few years, there has been an explosion of cybercrime worldwide, with more than twenty major
security breaches recorded annually in the United States.
a. True
b. False
ANSWER: a
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,Name: Class: Date:
Chap 01 9e Eisenberg
11. Which term refers to the illegal trade of human beings across boarders?
a. trafficking
b. migration
c. immigration
d. transferring
ANSWER: a
12. According to the text, since careers don't usually follow predictable paths in today's workplaces, what has
become even more essential for success?
a. compensation
b. interpersonal relationships
c. education level
d. time
ANSWER: b
13. According to Chapter 1, which of these is the MOST dynamic source of power in contemporary
organizations?
a. informal communication networks
b. inspirational leaders
c. virtual work teams
d. empowered work teams
ANSWER: a
14. Which statement BEST characterizes the new social contract regarding the relationship between employees
and organizations?
a. Employees who are efficient and committed are guaranteed job security.
b. Employees who meet productivity standards are guaranteed increased social services.
c. Employees must fit an organization's needs at the specific time while job security is fleeting.
d. Employers act in the best interest of their employees.
ANSWER: c
15. The new social contract allows for greater long-term job security.
a. True
b. False
ANSWER: b
Page 3
, Name: Class: Date:
Chap 01 9e Eisenberg
16. The North American Free Trade Agreement prevented jobs from being sent overseas.
a. True
b. False
ANSWER: b
17. The potential to adopt a universal (and perhaps planetary) code of human rights is one version of which
concept?
a. globalization
b. urgent organizations
c. worldviews
d. outsourcing
ANSWER: a
18. According to the text, which technological advance has had a significant impact on organizations and business
practices, as evidenced by the way that American music, films, and television command large markets
abroad?
a. Social media has made it possible to reach large audiences.
b. Artificial intelligence has made it easier to get work done faster.
c. Direct messaging and texting makes it easier to communicate.
d. E-commerce has made it possible for any small company in the United States to be a global business.
ANSWER: d
19. An iPhone or Android is an example of a wetware technology.
a. True
b. False
ANSWER: b
20. Which two factors have contributed to the increased need to balance work and family?
a. the prevalence of two-career families and the high demand for child care
b. the lack of union jobs and increase of single-parent families
c. the high demand for child care and the loss of jobs demanding specific skill sets
d. the increase of both single-parent families and two-career families
ANSWER: a
Page 4
Indicate the answer choice that best completes the statement or answers the question.
1. Which of these definitions MOST clearly illustrates the concept of organizational communication?
a. the closer integration of countries and peoples thanks to developments in progressive capitalism
b. habitual ways of seeing the world that are unique to each individual
c. the interaction required to direct a group toward a shared goal
d. the ability to adapt one's leadership style to respond to pervasive cultural differences in values and practices among
a diverse employee population
ANSWER: c
2. Organizations are multicultural, and navigating them means working with people who have numerous
intersections across their identities.
a. True
b. False
ANSWER: a
3. Child care is a low-demand industry in the United States, primarily because most families live close to
grandparents and other relatives.
a. True
b. False
ANSWER: b
4. New developments in communication technology that bridge information software with biological processes
are known as
a. biometrics.
b. urgent organizations.
c. GPS.
d. wetware.
ANSWER: d
5. Which of these BEST describes how Chapter 1 views change?
a. inevitable
b. relatively slow
c. understandable only in theory
d. largely unnecessary, because systems are fairly stable
ANSWER: a
Page 1
,Name: Class: Date:
Chap 01 9e Eisenberg
6. Kimberlé Crenshaw's work on intersectionality originally focused on how
a. low-income workers navigate integrated spaces in corporate America.
b. women in academia navigate traditionally masculine spaces.
c. people experience the world based on differences in religion.
d. Black women's racial and gender identities intersect.
ANSWER: d
7. Advances in communication technology are instrumental in creating the possibility of a global business
community.
a. True
b. False
ANSWER: a
8. The text lists which movement as a famous example of an antiglobalization efforts?
a. #MeToo
b. #StopHungerNow
c. Antifa
d. Occupy Wall Street
ANSWER: d
9. Organizations like Stash and Robinhood are cited in the text as examples of
a. urgent organizations.
b. new communication technologies.
c. multicultural organizations.
d. organizations that use outsourcing.
ANSWER: a
10. Over the past few years, there has been an explosion of cybercrime worldwide, with more than twenty major
security breaches recorded annually in the United States.
a. True
b. False
ANSWER: a
Page 2
,Name: Class: Date:
Chap 01 9e Eisenberg
11. Which term refers to the illegal trade of human beings across boarders?
a. trafficking
b. migration
c. immigration
d. transferring
ANSWER: a
12. According to the text, since careers don't usually follow predictable paths in today's workplaces, what has
become even more essential for success?
a. compensation
b. interpersonal relationships
c. education level
d. time
ANSWER: b
13. According to Chapter 1, which of these is the MOST dynamic source of power in contemporary
organizations?
a. informal communication networks
b. inspirational leaders
c. virtual work teams
d. empowered work teams
ANSWER: a
14. Which statement BEST characterizes the new social contract regarding the relationship between employees
and organizations?
a. Employees who are efficient and committed are guaranteed job security.
b. Employees who meet productivity standards are guaranteed increased social services.
c. Employees must fit an organization's needs at the specific time while job security is fleeting.
d. Employers act in the best interest of their employees.
ANSWER: c
15. The new social contract allows for greater long-term job security.
a. True
b. False
ANSWER: b
Page 3
, Name: Class: Date:
Chap 01 9e Eisenberg
16. The North American Free Trade Agreement prevented jobs from being sent overseas.
a. True
b. False
ANSWER: b
17. The potential to adopt a universal (and perhaps planetary) code of human rights is one version of which
concept?
a. globalization
b. urgent organizations
c. worldviews
d. outsourcing
ANSWER: a
18. According to the text, which technological advance has had a significant impact on organizations and business
practices, as evidenced by the way that American music, films, and television command large markets
abroad?
a. Social media has made it possible to reach large audiences.
b. Artificial intelligence has made it easier to get work done faster.
c. Direct messaging and texting makes it easier to communicate.
d. E-commerce has made it possible for any small company in the United States to be a global business.
ANSWER: d
19. An iPhone or Android is an example of a wetware technology.
a. True
b. False
ANSWER: b
20. Which two factors have contributed to the increased need to balance work and family?
a. the prevalence of two-career families and the high demand for child care
b. the lack of union jobs and increase of single-parent families
c. the high demand for child care and the loss of jobs demanding specific skill sets
d. the increase of both single-parent families and two-career families
ANSWER: a
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