CALP EXAM 2025 ACTUAL EXAM COMPLETE
QUESTIONS WITH DETAILED (100% CORRECT
ANSWERS) /ALREADY GRADED A+
The definition of disability applies to two impairments. Identify them and give an example of
each. - Answer- Physical and Mental Impairments:
Physical Impairment includes: Any psychological disorder or condition. A cosmetic
disfigurement Any anatomical loss affecting specific body systems
Mental Impairment includes: Any mental or psychological disorder such as mental retardation,
organic brain syndrome, emotional or mental illness, or specific learning difficulties.
How would you define teamwork? - Answer- 1.) Supporting your teammates
2.) Going out of your way to help your teammates
3.) Putting the team goals ahead of your personal goals
4.) Being reliable
5.) Communicating clearly
6.) Listening to others
7.) Treating others respectfully
What is the Feel/Felt/Found method of resolving an objection? - Answer- 1.) Acknowledge their
concern by expressing that you understand how they feel.
2.) State that others who have leased at your community originally felt the same way.
3.) Describe (in the style of a testimonial from a satisfied customer) how these satisfied residents
eventually found that their concerns were resolved and they moved in.
List three tips for helping an applicant complete an application. - Answer- 1.) Patience - it's a
long form!
2.) Attention to detail - every blank filled in and legible.
,3.) Accuracy - the information will be used for screening
What are some key steps to follow to avoid potential problems with leases? - Answer- 1.)
Identify all residents and their ages to prevent disputes about who is a resident or guest
2.) Describe how keys, gate openers and access cards will be delivered to residents
3.) Broaden the definition of "foreseeable harm" to avoid potential misrepresentations of the
safety and security of the apartment community
4.) Identify the required method by which one party should notify the other
5.) Include a way to document the resident's acceptance of the premises and confirmation of its
good condition upon move-in 6.) Document the resident's acknowledgement of the presence of
smoke or carbon monoxide detection devices at the time of initial occupancy
7.) Explain the purpose of frequent routine inspections
How can you help insure you are ready for a new resident on move-in day? - Answer- 1.) Use a
Resident Processing Checklist
2.) Write a welcome letter
3.) Prepare a move-in packet
4.) Check the readiness of the apartment unit
What is the best way to approach a variety of service requests from a variety of residents? -
Answer- A successful Leasing Professional understands how to tailor his or her style to the needs
of each resident. The key is to listen and respond appropriately, showing that you care and hear
their frustration needs and concerns. After all, sales and service should never be disconnected.
What is the "silo mentality" and how can it hurt your property team? - Answer- The Silo
Mentality is a mindset in which certain groups are reluctant to share information with others, or
even harbor hostility toward other groups within the same company. This type of mentality will
result in low work efficiency, poor morale, and can dramatically impact the culture of your
community.
List three steps to effective collaboration at the property - Answer- 1.) Share a unified vision of
your apartment community with all the teams and work towards achieving common goals.
2.) Share responsibilities with the maintenance team.
, 3.) Allow more people to have a voice.
Why is clear communication so important between the maintenance and management teams? -
Answer- The better the communication and respect within the entire team, the more comfortable
and secure your residents will feel about the service they are receiving. It also avoids any
mistakes or misunderstandings that could occur from lack of clear communication.
List some tips to foster recognition and appreciation with the maintenance team. - Answer- 1.)
Give firsthand feedback to the maintenance team on work that has been specifically mentioned
by a resident.
2.) Acknowledge their work contribution and the impact of their service in improving the
community.
3.) Recognize opportunities to appreciate and praise their work, whether small or large.
4.) Define exactly what makes a "wow" moment so the team can aspire to reach it.
5.) Share any and all survey comments about maintenance.
6.) Consider a financial incentive based upon above and beyond service.
When a resident has an unpleasant incident on the property and comes to you wanting action,
what is the best approach to take? - Answer- Express your sympathy to the family as well as
taking ownership of the situation with a prompt action step.
List the correct findings for each of the seven scenarios in module 2 - Answer- 1.) As long as the
decorations are not religious in nature they can stay. The common areas of the community should
not infer directly or indirectly a preference or limitation for any particular religion.
2.) As an owner, you may make reasonable rules about how your building units are maintained
by the resident.
3.) You may need to make an accommodation but you can still use your standard screening
without violating Fair Housing laws.
4.) You should come up with ways to educate, warn, or penalize other residents who do not
comply with the new parking space assignment. Once the space is identified, the landlord must
enforce its availability.
5.) It is important to be mindful of an individual's cultural uniqueness.
QUESTIONS WITH DETAILED (100% CORRECT
ANSWERS) /ALREADY GRADED A+
The definition of disability applies to two impairments. Identify them and give an example of
each. - Answer- Physical and Mental Impairments:
Physical Impairment includes: Any psychological disorder or condition. A cosmetic
disfigurement Any anatomical loss affecting specific body systems
Mental Impairment includes: Any mental or psychological disorder such as mental retardation,
organic brain syndrome, emotional or mental illness, or specific learning difficulties.
How would you define teamwork? - Answer- 1.) Supporting your teammates
2.) Going out of your way to help your teammates
3.) Putting the team goals ahead of your personal goals
4.) Being reliable
5.) Communicating clearly
6.) Listening to others
7.) Treating others respectfully
What is the Feel/Felt/Found method of resolving an objection? - Answer- 1.) Acknowledge their
concern by expressing that you understand how they feel.
2.) State that others who have leased at your community originally felt the same way.
3.) Describe (in the style of a testimonial from a satisfied customer) how these satisfied residents
eventually found that their concerns were resolved and they moved in.
List three tips for helping an applicant complete an application. - Answer- 1.) Patience - it's a
long form!
2.) Attention to detail - every blank filled in and legible.
,3.) Accuracy - the information will be used for screening
What are some key steps to follow to avoid potential problems with leases? - Answer- 1.)
Identify all residents and their ages to prevent disputes about who is a resident or guest
2.) Describe how keys, gate openers and access cards will be delivered to residents
3.) Broaden the definition of "foreseeable harm" to avoid potential misrepresentations of the
safety and security of the apartment community
4.) Identify the required method by which one party should notify the other
5.) Include a way to document the resident's acceptance of the premises and confirmation of its
good condition upon move-in 6.) Document the resident's acknowledgement of the presence of
smoke or carbon monoxide detection devices at the time of initial occupancy
7.) Explain the purpose of frequent routine inspections
How can you help insure you are ready for a new resident on move-in day? - Answer- 1.) Use a
Resident Processing Checklist
2.) Write a welcome letter
3.) Prepare a move-in packet
4.) Check the readiness of the apartment unit
What is the best way to approach a variety of service requests from a variety of residents? -
Answer- A successful Leasing Professional understands how to tailor his or her style to the needs
of each resident. The key is to listen and respond appropriately, showing that you care and hear
their frustration needs and concerns. After all, sales and service should never be disconnected.
What is the "silo mentality" and how can it hurt your property team? - Answer- The Silo
Mentality is a mindset in which certain groups are reluctant to share information with others, or
even harbor hostility toward other groups within the same company. This type of mentality will
result in low work efficiency, poor morale, and can dramatically impact the culture of your
community.
List three steps to effective collaboration at the property - Answer- 1.) Share a unified vision of
your apartment community with all the teams and work towards achieving common goals.
2.) Share responsibilities with the maintenance team.
, 3.) Allow more people to have a voice.
Why is clear communication so important between the maintenance and management teams? -
Answer- The better the communication and respect within the entire team, the more comfortable
and secure your residents will feel about the service they are receiving. It also avoids any
mistakes or misunderstandings that could occur from lack of clear communication.
List some tips to foster recognition and appreciation with the maintenance team. - Answer- 1.)
Give firsthand feedback to the maintenance team on work that has been specifically mentioned
by a resident.
2.) Acknowledge their work contribution and the impact of their service in improving the
community.
3.) Recognize opportunities to appreciate and praise their work, whether small or large.
4.) Define exactly what makes a "wow" moment so the team can aspire to reach it.
5.) Share any and all survey comments about maintenance.
6.) Consider a financial incentive based upon above and beyond service.
When a resident has an unpleasant incident on the property and comes to you wanting action,
what is the best approach to take? - Answer- Express your sympathy to the family as well as
taking ownership of the situation with a prompt action step.
List the correct findings for each of the seven scenarios in module 2 - Answer- 1.) As long as the
decorations are not religious in nature they can stay. The common areas of the community should
not infer directly or indirectly a preference or limitation for any particular religion.
2.) As an owner, you may make reasonable rules about how your building units are maintained
by the resident.
3.) You may need to make an accommodation but you can still use your standard screening
without violating Fair Housing laws.
4.) You should come up with ways to educate, warn, or penalize other residents who do not
comply with the new parking space assignment. Once the space is identified, the landlord must
enforce its availability.
5.) It is important to be mindful of an individual's cultural uniqueness.
