Intro to Communications: Module 1
Question and answer rated A+
Define communication - correct answer Interchange of thought or information
between 2 or more persons to bring about a mutual understanding and
desired outcome
Purpose of communication - correct answer - All messages that we send and
receive for the official purpose like running a business, managing an
organization, conducting the formal affairs of a voluntary organization, and so
on.
1) Instruction
2) Information
3) Evaluation
4) Direction
5) Teaching
6) Influencing
7 Integration
8) Image Building
9) Employee orientation
The communication situation is said to exist when: - correct answer - There is
a person (sender/transmitter) who wants to pass some information;
- There is another person (receiver) to whom the information is to be passed
on;
- The receiver partly or wholly understands the message or information
passed on to him;
,- The receiver responds to the message or gives feedback.
Elements of Communication - correct answer 1) Sender or transmitter -
Person conveying the message
2) Message - Exists in the mind of the sender
3) Encoding - Sender organizes ideas
4) Communication Channel - The media through which the message passes.
5) Receiver - The person who receives the message
6) Decoding - The process of interpretation of an encoded message into an
understandable meaning. D
7) Feedback - The reaction or response of the receiver
8) Brain drain - On the whole process, there is a possibility of
misunderstandings at any level
Forms of Communication - correct answer Formal: flows along prescribed
channels which all members desirous of communicating with one another are
obliged to follow.
Informal/Grapevine: Every organization has an equally effective channel of
communication that is the informal channel often called grapevine, because it
runs in all directions—Horizontal, Vertical, Diagonal. It flows around water
cooler, down hallways, through lunch rooms and wherever people get
together in groups.
Advantages of Formal Communication - correct answer 1. It passes through
line and authority and consequently ensures the maintenance of authority as
well as accountability of the executives' in-charge.
2. It helps to develop intimate relations between immediate boss and his
subordinates.
3. It keeps uniformity in the dissemination of information.
, 4. It flows systematically and the information is trustworthy.
5. Source of information is known which creates harmony amongst the
employees.
Disadvantages of Formal Communication - correct answer 1. Increases the
workload of various managers as communication is to be transmitted through
them.
2. Widens the communication gap between the executives and employees at
the lower level.
3. It is time consuming because it follows the scalar chain of authority. The
communication flows from one authority level to another and it takes too much
time.
Downward Communication (Formal) - correct answer When the
communication flows from higher level to lower level
Order, individual instructions, policy statements, circulars etc
Benefits:
1. Helps to explain to subordinates the organizational plans, policies program
and procedures, work methodology etc. necessary information for performing
the job.
2. Helps to convey to the subordinates the expectations of management from
them.
3. Acts as a mean to control the activities of the subordinates with active
feedback.
4. Provides motivation to the subordinates.
Problems:
Question and answer rated A+
Define communication - correct answer Interchange of thought or information
between 2 or more persons to bring about a mutual understanding and
desired outcome
Purpose of communication - correct answer - All messages that we send and
receive for the official purpose like running a business, managing an
organization, conducting the formal affairs of a voluntary organization, and so
on.
1) Instruction
2) Information
3) Evaluation
4) Direction
5) Teaching
6) Influencing
7 Integration
8) Image Building
9) Employee orientation
The communication situation is said to exist when: - correct answer - There is
a person (sender/transmitter) who wants to pass some information;
- There is another person (receiver) to whom the information is to be passed
on;
- The receiver partly or wholly understands the message or information
passed on to him;
,- The receiver responds to the message or gives feedback.
Elements of Communication - correct answer 1) Sender or transmitter -
Person conveying the message
2) Message - Exists in the mind of the sender
3) Encoding - Sender organizes ideas
4) Communication Channel - The media through which the message passes.
5) Receiver - The person who receives the message
6) Decoding - The process of interpretation of an encoded message into an
understandable meaning. D
7) Feedback - The reaction or response of the receiver
8) Brain drain - On the whole process, there is a possibility of
misunderstandings at any level
Forms of Communication - correct answer Formal: flows along prescribed
channels which all members desirous of communicating with one another are
obliged to follow.
Informal/Grapevine: Every organization has an equally effective channel of
communication that is the informal channel often called grapevine, because it
runs in all directions—Horizontal, Vertical, Diagonal. It flows around water
cooler, down hallways, through lunch rooms and wherever people get
together in groups.
Advantages of Formal Communication - correct answer 1. It passes through
line and authority and consequently ensures the maintenance of authority as
well as accountability of the executives' in-charge.
2. It helps to develop intimate relations between immediate boss and his
subordinates.
3. It keeps uniformity in the dissemination of information.
, 4. It flows systematically and the information is trustworthy.
5. Source of information is known which creates harmony amongst the
employees.
Disadvantages of Formal Communication - correct answer 1. Increases the
workload of various managers as communication is to be transmitted through
them.
2. Widens the communication gap between the executives and employees at
the lower level.
3. It is time consuming because it follows the scalar chain of authority. The
communication flows from one authority level to another and it takes too much
time.
Downward Communication (Formal) - correct answer When the
communication flows from higher level to lower level
Order, individual instructions, policy statements, circulars etc
Benefits:
1. Helps to explain to subordinates the organizational plans, policies program
and procedures, work methodology etc. necessary information for performing
the job.
2. Helps to convey to the subordinates the expectations of management from
them.
3. Acts as a mean to control the activities of the subordinates with active
feedback.
4. Provides motivation to the subordinates.
Problems:
