Information Technology (grade 12) 2025
Summary notes with questions and guaranteed answers
The components of an information systems are: - ✔✔✔input, processing, and output.
A ________________________ is a relational database management system designed to specifically support
management decision making. - ✔✔✔data warehouse
An object relational database management system (ORDBMS) provides: - ✔✔✔a complete set of relational database
capabilities.
Predictive analysis is a form of data mining that combines: - ✔✔✔historical data with assumptions about the future
conditions to predict outcomes such as future product sales.
Which is true?
1. A network that connects computer systems and devices within a small area, such as an office, home, or several
floors in a building is a VAN.
2. A personal area network (PAN) is a wireless network that connects information technology devices close to one
person.
3. A WAN is a telecommunications network that connects users and their computers in a geographical area that spans
a campus or city.
4. A MAN is a telecommunications network that connects large geographical regions. - ✔✔✔2. A personal area
network (PAN) is a wireless network that connects information technology devices close to one person.
Which is true?
@pg. 1
, Information Technology (grade 12) 2025
1. The Internet is a hyperlink based system that organizes Internet resources throughout the world into a series of
linked files, called pages, accessed and viewed using Web client software, called a Web browser.
2. The Web is a collection of interconnected networks, all freely exchanging information.
3. Cloud computing refers to a computing where software and storage are provided as an Internet service and
accessed with a Web browser.
4. A web browser is a Web client software such as Adobe Acrobat. - ✔✔✔3. Cloud computing refers to a computing
where software and storage are provided as an Internet service and accessed with a Web browser.
Which is false?
1. Anything that an organization does not want the general public to see can be placed on an intranet.
2. The key elements of technology infrastructure required to successfully implement e-commerce within an
organization are hardware and Web-server software.
3. An extranet extends selected resources of an intranet out to a group of its customers, suppliers, or other business
partners. - ✔✔✔2. The key elements of technology infrastructure required to successfully implement e-commerce
within an organization are hardware and Web-server software.
______________ is the raw material from which information is composed. - ✔✔✔Data
Characteristics of valuable information are: - ✔✔✔accurate, complete, economical.
The computer based information system (CBIS) components are: - ✔✔✔hardware, software, databases,
telecommunications, people, and procedures.
@pg. 2
, Information Technology (grade 12) 2025
The type of computer based information systems that organizations use can be classified into four basic groups: -
✔✔✔e-commerce and m-commerce, RAM and TOM, MIS and DSS, knowledge management and specialized business
information systems.
Electronic commerce (e-commerce) involves: - ✔✔✔B2B, C2C, B2C, B2 public sector, and C2 public sector.
Knowledge management systems are organized collections of people, procedures, software, databases, and devices
used to: - ✔✔✔create, store, share, and use the organization's knowledge and experience.
The technology acceptance model (TAM): - ✔✔✔specifies the factors that can lead to higher acceptance and usage of
technology in an organization.
Organizations employ strategies to achieve a competitive advantage such as: - ✔✔✔forming alliances with other
companies, developing a niche market, maintaining higher production, and creating product differentiation.
Productivity is a measure of the: - ✔✔✔output achieved divided by the input required X 100
Customer relationship management (CRM) programs help companies: - ✔✔✔manage all aspects of customer
encounters including marketing and sales.
Total cost of ownership is a measure of: - ✔✔✔the total cost paid for all raw materials used in the production
department.
Which is true?
1. Programmers help users determine what outputs that they need from the system and construct the plans needed
to develop the necessary programs that produce these outputs.
2. Programmers then work with one or more system analysts who make sure that the appropriate programers are
used.
@pg. 3