_____ is a record of all monies due to the practice - ANS-accounts receivable
______ allows ppl in the same office & in the diff offices to work on diff tasks at the same time -
ANS-networking
______ are the primary consideration in medical office performance - ANS-Pts.
______ is a swollen area within body tissue, containing an accumulation of pus - ANS-abscess
______ is the temp complete absence of breathing which may be a result of a reduction in the
stimuli to the respiratory centers of the brain - ANS-apnea
_______ are sealed glass or plastic containers - ANS-vials
_______ is a blood clotting disease - ANS-hemophilia
_______ is for the office's gen correspondence, & careful consideration needs to be made when
indexing - ANS-subject filing
_______ is the study of blood & blood forming tissues - ANS-hematology
________ are straight or pointed blades used for incisions & drainage - ANS-scalpels
________ are surgical stitches used to close a wound - ANS-sutures
________ data is obtained from a convo w the Pt - ANS-subjective
________ info is the info that a caregiver would not know from observation or a test result -
ANS-subjective
________ occur when booking 2 Pts for 1 physician at the same time - ANS-double booking
________ schedules groups the same Pts. w similar problems or needs - ANS-cluster
________ should always be hand delivered & a receipt should be obtained - ANS-cash deposits
________ usually involves an autoclave or chemical (cold) process - ANS-sterilization
a ______ consultation needed when the physician asks for the opinion of another provider -
ANS-consultation
a new Pt. arrives for his or her appt. & provides DOB, home address, & phone #, place of
employment, & health insurance carrier. which of the following is this info referred to as?
a. hard copy
b. subjective
c. demographic
d. default - ANS-c. demographic
a Pap test specimen would be sent to which department for analysis? - ANS-cytology
a procedure for filing insurance claims would be found under which policies section of the
procedure manual? - ANS-administrative
a Pt. in the military has been stationed overseas for 3 years. the Pt. is now stateside & has
called to schedule an app. where in your files would you most likely find the record? -
ANS-inactive files
a scheduled Pt. calls the office to change the date & time of the app. what do you need to do? -
ANS-delete the pt. name from the original app & place it in the new date & time slot
after a 1 year absence, a Pt. returns to your office for a physical exam. which of the following
info abt the Pt. should the MA re-verify?
, a. home address
b. place of employment
c. home telephone #
d. all of these answers - ANS-d. all of these answers
after how many mins. after a Pt. has missed an app., should the MA call to reschedule? -
ANS-15 mins
an _________ process looks for blood that is a nonharmful match to a possible recipient by
checking blood type (ABO) & blood antigens (Rh factor) - ANS-immunohematological
an MA may not perform procedures for which he or she has not been _____ or _____ -
ANS-educated or trained
an RN asks you to start an IV. which is true?
a. assistive personnel DON'T start IV's
b. the RN must supervise your work
c. you must be trained to start IVs
d. you must know why the person needs the IV - ANS-a. assistive personnel DON'T start IV's
antibiotics will not cure the common cold bc it is caused by which of the following?
a. toxoid
b. virus
c. bacteria
d. antibody - ANS-b. virus
blood would be used for what kind of testing if it was collected in a vacuum tube containing no
additive? - ANS-blood chemistries
blood would be used for what kind of testing if ti was collected in a vacuum tube containing
EDTA? - ANS-hematology tests
can disinfection destroy ALL microorganisms? - ANS-no
can you swallow a med taken in the sublingual route? - ANS-no
certified, w return receipt, mail service guarantees that delivery is made to the Pt. b/c the Pt.
must sign for it at the time of delivery - ANS-networking
clinical procedures must be doc for both _______ & ______ reasons - ANS-insurance &
medicolegal
does a viral infection have a cure? - ANS-no
each time a Pt. comes in for an app, all _______ should be reviewed w the Pt. - ANS-billing info
EDTA is present in which color-topped vacuum tube? - ANS-lavender
even though the day's office schedule has no buffer times available, which Pt. would you have
to fit into the day's schedule?
a. a Pt. who requires a pre-externship physical examination for enrollment into her MA
externship course
b. a Pt. who requires a school sports physical examination to participate on the soccer team
c. a Pt. who requires an office visit for renewal of his prescribed hypertensive medication
d. a Pt. who requires a preoperative history & physical examination for a scheduled surgical
procedure - ANS-d. a Pt. who requires a preoperative history & physical examination for a
scheduled surgical procedure
hand antisepsis required to the use to which of the follow?
a. get-based creams after the routh hand wash