PGA LEVEL 2: EXAM QUESTIONS WITH 100% CORRECT
ANSWERS.
1) The vision, core values, and mission statement of a golf facility should be developed
_ _ _ _ _ _ _ _ _ _ _ _ _ _
concurrently with establishing a facility wide business plan that includes concrete
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goals with strategies for meeting them. -- Answer ✔✔ True
_ _ _ _ _ _ _ _ _
2) Stakeholders, owners, and boards are positioned at the bottom of a traditional
_ _ _ _ _ _ _ _ _ _ _ _
organizational chart -- Answer ✔✔ False _ _ _ _ _
3) Staff is considered a tangible facility resource -- Answer ✔✔ False - Human
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Resource
4) "Identifying staffing needs" is one of the staff-management roles in running a golf
_ _ _ _ _ _ _ _ _ _ _ _ _
operation -- Answer ✔✔ True _ _ _ _
5) Job descriptions should identify the skills necessary to accomplish the tasks
_ _ _ _ _ _ _ _ _ _ _
associated with each position -- Answer ✔✔ True (skills, experience, education)
_ _ _ _ _ _ _ _ _ _
6) High-performance profiling is a tool that can be used to communicate a uniform set _ _ _ _ _ _ _ _ _ _ _ _ _ _
of facility wide expectations for all employees -- Answer ✔✔ True
_ _ _ _ _ _ _ _ _ _
7) Interviewing current employees is the first step in determining current training
_ _ _ _ _ _ _ _ _ _ _
needs -- Answer ✔✔ False (job descriptions - high performance profiles - checking
_ _ _ _ _ _ _ _ _ _ _ _ _
current staff and seeing if they are trained properly)
_ _ _ _ _ _ _ _
8) Self-assessments are an appropriate means for a facility staff to align their personal
_ _ _ _ _ _ _ _ _ _ _ _ _
goals with business goals -- Answer ✔✔ True
_ _ _ _ _ _ _
, 9) Self-assessments are most useful during the hiring process -- Answer ✔✔ False - _ _ _ _ _ _ _ _ _ _ _ _ _
periodic assessments keep employees mindful of goals, responsibilities, and
_ _ _ _ _ _ _ _ _
performance
10) New teachers observed the lead instructor at a golf facility conduct a short game
_ _ _ _ _ _ _ _ _ _ _ _ _ _
clinic. This is an example of external staff training -- Answer ✔✔ False (on job
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
training - internal) _ _
11) Reduced training needs is one of the anticipated benefits of adopting new point of
_ _ _ _ _ _ _ _ _ _ _ _ _ _
sale system technology -- Answer ✔✔ False - have to train how to use new tech
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
12) Promotion is one of the 5 P's of marketing -- Answer ✔✔ True
_ _ _ _ _ _ _ _ _ _ _ _
13) Building a brand is a moment of truth opportunity -- Answer ✔✔ True
_ _ _ _ _ _ _ _ _ _ _ _
14) Tried and true practices adopted by other successful facilities should be the starting
_ _ _ _ _ _ _ _ _ _ _ _ _
point for developing new promotional programs -- Answer ✔✔ True
_ _ _ _ _ _ _ _ _
15) Social media is a method that professionals can use to communicate with potential
_ _ _ _ _ _ _ _ _ _ _ _ _
and existing customers -- Answer ✔✔ True
_ _ _ _ _ _
16) Cost-benefit analysis is a way to assess a promotional strategy -- Answer ✔✔ True
_ _ _ _ _ _ _ _ _ _ _ _ _
17) Managing play best practices are the same across facility types -- Answer ✔✔ False
_ _ _ _ _ _ _ _ _ _ _ _ _
18) It is illegal for courses that receive any public funds to require a dress code --
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Answer ✔✔ False _ _
19) As yield management programs evolve with internet tee time systems and point of
_ _ _ _ _ _ _ _ _ _ _ _ _
sale systems, traditional phone based systems will become obsolete -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _
False
20) Ancillary service accommodations should be addressed in a facility's reservation
_ _ _ _ _ _ _ _ _ _
policies -- Answer ✔✔ True
_ _ _ _
ANSWERS.
1) The vision, core values, and mission statement of a golf facility should be developed
_ _ _ _ _ _ _ _ _ _ _ _ _ _
concurrently with establishing a facility wide business plan that includes concrete
_ _ _ _ _ _ _ _ _ _ _
goals with strategies for meeting them. -- Answer ✔✔ True
_ _ _ _ _ _ _ _ _
2) Stakeholders, owners, and boards are positioned at the bottom of a traditional
_ _ _ _ _ _ _ _ _ _ _ _
organizational chart -- Answer ✔✔ False _ _ _ _ _
3) Staff is considered a tangible facility resource -- Answer ✔✔ False - Human
_ _ _ _ _ _ _ _ _ _ _ _ _
Resource
4) "Identifying staffing needs" is one of the staff-management roles in running a golf
_ _ _ _ _ _ _ _ _ _ _ _ _
operation -- Answer ✔✔ True _ _ _ _
5) Job descriptions should identify the skills necessary to accomplish the tasks
_ _ _ _ _ _ _ _ _ _ _
associated with each position -- Answer ✔✔ True (skills, experience, education)
_ _ _ _ _ _ _ _ _ _
6) High-performance profiling is a tool that can be used to communicate a uniform set _ _ _ _ _ _ _ _ _ _ _ _ _ _
of facility wide expectations for all employees -- Answer ✔✔ True
_ _ _ _ _ _ _ _ _ _
7) Interviewing current employees is the first step in determining current training
_ _ _ _ _ _ _ _ _ _ _
needs -- Answer ✔✔ False (job descriptions - high performance profiles - checking
_ _ _ _ _ _ _ _ _ _ _ _ _
current staff and seeing if they are trained properly)
_ _ _ _ _ _ _ _
8) Self-assessments are an appropriate means for a facility staff to align their personal
_ _ _ _ _ _ _ _ _ _ _ _ _
goals with business goals -- Answer ✔✔ True
_ _ _ _ _ _ _
, 9) Self-assessments are most useful during the hiring process -- Answer ✔✔ False - _ _ _ _ _ _ _ _ _ _ _ _ _
periodic assessments keep employees mindful of goals, responsibilities, and
_ _ _ _ _ _ _ _ _
performance
10) New teachers observed the lead instructor at a golf facility conduct a short game
_ _ _ _ _ _ _ _ _ _ _ _ _ _
clinic. This is an example of external staff training -- Answer ✔✔ False (on job
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
training - internal) _ _
11) Reduced training needs is one of the anticipated benefits of adopting new point of
_ _ _ _ _ _ _ _ _ _ _ _ _ _
sale system technology -- Answer ✔✔ False - have to train how to use new tech
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _
12) Promotion is one of the 5 P's of marketing -- Answer ✔✔ True
_ _ _ _ _ _ _ _ _ _ _ _
13) Building a brand is a moment of truth opportunity -- Answer ✔✔ True
_ _ _ _ _ _ _ _ _ _ _ _
14) Tried and true practices adopted by other successful facilities should be the starting
_ _ _ _ _ _ _ _ _ _ _ _ _
point for developing new promotional programs -- Answer ✔✔ True
_ _ _ _ _ _ _ _ _
15) Social media is a method that professionals can use to communicate with potential
_ _ _ _ _ _ _ _ _ _ _ _ _
and existing customers -- Answer ✔✔ True
_ _ _ _ _ _
16) Cost-benefit analysis is a way to assess a promotional strategy -- Answer ✔✔ True
_ _ _ _ _ _ _ _ _ _ _ _ _
17) Managing play best practices are the same across facility types -- Answer ✔✔ False
_ _ _ _ _ _ _ _ _ _ _ _ _
18) It is illegal for courses that receive any public funds to require a dress code --
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Answer ✔✔ False _ _
19) As yield management programs evolve with internet tee time systems and point of
_ _ _ _ _ _ _ _ _ _ _ _ _
sale systems, traditional phone based systems will become obsolete -- Answer ✔✔
_ _ _ _ _ _ _ _ _ _ _ _
False
20) Ancillary service accommodations should be addressed in a facility's reservation
_ _ _ _ _ _ _ _ _ _
policies -- Answer ✔✔ True
_ _ _ _
