• SOLUTION MANUAL • Operations and Supply Chain Management, 17th Edition • by F. Robert Jacobs and Richard Chase • Chapters 1 - 22 | Complete

 SOLUTION MANUAL
 Operations and Supply Chain Management, 17th
Edition
 by F. Robert Jacobs and Richard Chase
 Chapters 1 - 22 | Complete




1-1

,  TABLE OF CONTENTS0j 0j


Chapter0j1:0jIntroduction

Chapter0j2:0jStrategy

Chapter0j3:0jDesign0jof0jProducts0jand0jServices

Chapter0j4:0jProjects

Chapter0j5:0jStrategic0jCapacity0jManagement

Chapter0j6:0jLearning0jCurves

Chapter0j7:0jManufacturing0jProcesses

Chapter0j8:0jFacility0jLayout

Chapter0j9:0jService0jProcesses

Chapter0j10:0jWaiting0jLine0jAnalysis0jand0jSimulation

Chapter0j11:0jProcess0jDesign0jand0jAnalysis

Chapter0j12:0jQuality0jManagement

Chapter0j13:0jStatistical0jQuality0jControl

Chapter0j14:0jLean0jSupply0jChains

Chapter0j15:0jLogistics0jand0jDistribution0jManagement

Chapter0j16:0jGlobal0jSourcing0jand0jProcurement

Chapter0j17:0jThe0jInternet0jof0jThings0jand0jERP

Chapter0j18:0jForecasting

Chapter0j19:0jSales0jand0jOperations0jPlanning

Chapter0j20:0jInventory0jManagement

Chapter0j21:0jMaterial0jRequirements0jPlanning

Chapter0j22:0jWorkcenter0jScheduling


1-2

,CHAPTER0j1

OPERATIONS0jAND0jSUPPLY0jCHAIN0jMANAGEMENT

Discussion0jQuestions
1. Using0jExhibit0j1.30jas0ja0jmodel,0jdescribe0jthe0jsource-make-deliver-
return0jrelationships0jin0jthe0fj ollowing0jsystems:

a. An0jairline
Source:0 j Aircraft0jmanufacturer,0jin-flight0jfood,0jrepair0jparts,0jcomputer0jsystems
Make:0jAircraft0jand0jflight0jcrew0jscheduling,0jground0jservices0jprovided0jat0jairpo
rts,0jaircraft0jmaintenance0jand0jrepair
Deliver:0jOutbound0jand0jarriving0jpassenger0jservice,0jbaggage0jhand
ling0jReturn:0jResolve0jany0jpost-
service0jissues0jsuch0jas0jlost0jor0jdamaged0jluggage

b. An0jautomobile0jmanufacturer
Source:0 j Suppliers0jof0jcomponents0jand0jraw0jmaterials
Make:0jManufacturing0jof0jvehicles0jand0jcomponents0jor0jsubassemblies0jto0jbe0jsol
d0jas0jspare0jparts
Deliver:0jDelivery0jto0jand0jsales0jfrom0jdealerships,0jdelivery0jof0jspare0jparts0jto0jt
he0jwholesale0jsystem
Return:0 j Warranty0jand0jrecall0jrepairs,0jtrade-ins

c. A0jhospital
Source:0jMedical0jsupplies,0jcleaning0jservices,0jdisposal0jservices,0jfood0jservices,0jqu
alified0jpersonnel
Make:0 j Inpatient0jrooms,0joutpatient0jclinics,0jemergency0jroom,0joperating0jrooms
Deliver:0jScheduling0jpatients,0jproviding0jtreatment,0jambulance0jservice,0jfamily0jc
ounseling0jReturn:0jBilling0jerrors,0jfollow0jup0jvisits

d. An0jinsurance0jcompany
Source:0 j Supplies0jneeded0jfor0jthe0joffice,0junderwriters,0jlegal0jauthority0jto0joperate




1-3

, Make:0jEstablish0jpolicy0jguidelines0jand0jpricing,0jfield0jagent/representative0jand0
jfacility0jnetwork,0jdevelop0jInternet0jservice0jcapabilities,0jestablish0jpreferred0jveh
icle0jrepair0jservice0jnetwork
Deliver:0jMeet0jwith0jand0jadvise0jclients,0jwrite0jpolicies,0jprocess0jand0j
pay0jclaims0jReturn:0 j refund0jof0joverpayments


2. Define0jthe0jservice0jpackage0jof0jyour0jcollege0jor0juniversity.0jWhat0jis0jits0jstrongest0jele
ment?0jWhat0jis0ij ts0jweakest0jone?

The0jcategories0jwith0jexamples0jare:
Supporting0jfacility0j-
0jlocation,0jbuildings,0jlabs,0jparking0jFacilitating0jgoods0j–
0jclass0jschedules,0jcomputers,0jbooks,0jchalk
Explicit0jservices0j–
0jclasses0jwith0jqualified0jinstructors,0jplacement0joffices0jImplicit0js
ervices0j–0jstatus0jand0jreputation0j(e.g.,0jIvy0jLeague0jschools)

At0jIndiana0jUniversity0jand0jthe0jUniversity0jof0jSouthern0jCalifornia,0jamong0jtheir0jstr
ongest0jelements0jare0jtheir0jbusiness0jschools0jand0jtheir0jOperations0jManagement0jpro
grams0j(of0jcourse).0jBoth0jalso0jhave0jvery0jdedicated0jalumni0jnetworks.0jA0jweak0jeleme
nt0jof0jIndiana0jUniversity0jis0jits0jweak0jfootball0jprogram;0jfor0jUSC,0jweak0jelements0jar
e0jon-campus0jparking0jand0jhousing.

3. What0jservice0jindustry0jhas0jimpressed0jyou0jthe0jmost0jwith0jits0jinnovativeness?

Our0jvote0jgoes0jto0jcruise0jlines0jwhich0jhave0jintroduced0jsuch0jonboard0jinnovations0ja
s0jwave0jmachines0jfor0jbelly0jboarding0jand0jrock0jclimbing0jwalls,0jas0jwell0jas0jall0jsort
s0jof0jother0jamenities0jto0jkeep0jcruisers0jinvolved.0 j The0jindustry0jis0jdoing0jrecord0jbusi
ness0jas0jwell.

Some0jof0jthe0jstandout0jcompanies0jin0jless0jinnovative0jindustries0jare0jBank0jof0jAmerica
0j(has0ja0jformalized0jresearch0jprogram0jto0jtry0jout0jnew0jcustomer0jservices/amenities0js
uch0jas0jvideo0jscreens0jin0jnext0jto0jteller0jlines),0jIntuit0j(e.g.,0jputting0jQuicken0jmoney0jma
nagement0jsoftware0jonline),0jIkea,0jJetBlue0jAirlines,0jand0jProgressive0jInsurance0j(discusse
d0jlater0jin0jthe0jbook).

4. What0jis0jproduct-service0jbundling0jand0jwhat0jare0jthe0jbenefits0jto0jcustomers?

Product-service0jbundling0jis0jadding0jValue-
added0jservices0jto0ja0jfirm’s0jproduct0jofferings0jto0jcreate0jmore0jvalue0jfor0jthe0jcustomer.
0jThis0jprovides0jbenefits0jin0jtwo0jareas.0jFirst,0jthis0jdifferentiates0jthe0jorganization0jfrom
0jthe0jcompetition.0jSecondly,0jthese0jservices0jtie0jcustomers0jto0jthe0jorganization0jin0ja0jp
ositive0jway.0jAlternatively,0jbundling0jcan0jalso0jinvolve0jadding0jproducts0jto0ja0jservice,0j
for0jexample,0jadding0jthe0jsale0jof0jconvenience0jitems0jand0jsnacks0jat0ja0jhotel.

5. What0jis0jthe0jdifference0jbetween0ja0jservice0jand0ja0jgood?

A0jservice0jis0jan0jintangible0jprocess0j(you0jcan’t0jhold0jit0jin0jyour0jhands),0jwhile0ja0jgoo
d0jis0jthe0jphysical0joutput0jof0ja0jprocess.

6. Look0jat0jthe0jjob0jpostings0jat0jhttp://www.indeed.com0jand0jevaluate0jthe0jopport
1-4