1
Complete Test Bank –
Communication In Nursing, 10th Edition
By Julia Balzer Riley
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PART I Basic Competencies For Communication In Nursing 4
Chapter 1: Responsible, Assertive, Caring Communication In Nursing ________________________ 4
Chapter 2: The Client-Nurse Relationship: A Helping Relationship __________________________ 12
Chapter 3: Solving Problems Together ________________________________________________ 19
Chapter 4: Understanding Each Other: Communication And Culture ________________________ 27
Chapter 5: Demonstrating Warmth ___________________________________________________ 34
Chapter 6: Showing Respect ________________________________________________________ 42
Chapter 7: Being Genuine __________________________________________________________ 47
Chapter 8: Being Empathetic ________________________________________________________ 51
Chapter 9: Using Self-Disclosure _____________________________________________________ 55
Chapter 10: Being Specific __________________________________________________________ 59
Chapter 11: Asking Questions _______________________________________________________ 63
Chapter 12: Expressing Opinions _____________________________________________________ 67
Chapter 13: Using Humor ___________________________________________________________ 71
Chapter 14: Embracing The Spiritual Journey Of Health Caring, Meaning Making ______________ 74
Chapter 15: Requesting Support _____________________________________________________ 78
PART II Advanced Competencies For Communication In
Nursing ______________________________________________________ 82
Chapter 16: Overcoming Evaluation Anxiety ___________________________________________ 82
Chapter 17: Working With Feedback Test Bank _________________________________________ 86
Chapter 18: Using Relaxation Technique ______________________________________________ 89
Chapter 19: Incorporating Imagery In Professional Practice And Self-Care ____________________ 93
Chapter 20 Incorporating Positive Self-Talk ____________________________________________ 97
Chapter 21: Learning To Work Together In Groups _____________________________________ 100
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Chapter 22: The Changing World Of Electronic Communication ___________________________ 107
Chapter 23: Learning Confrontation Skills_____________________________________________ 114
Chapter 24: Refusing Unreasonable Requests _________________________________________ 118
Chapter 25: Communicating Assertively And Responsibly With Distressed Clients And Colleagues 121
Chapter 26: Communicating Assertively And Responsibly With Aggressive Clients And Colleagues125
Chapter 27: Communicating Assertively And Responsibly With Unpopular Clients ____________ 129
Chapter 28: Managing Team Conflict Assertively And Responsibly Test Bank ________________ 133
Chapter 29: Communicating At The End-Of-Life ________________________________________ 136
Chapter 30: Continuing The Commitment ____________________________________________ 140
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Balzer Riley: Communication In Nursing, 10th Edition
PART I Basic Competencies For Communication In Nursing
Chapter 1: Responsible, Assertive, Caring Communication In Nursing
Test Bank Multiple Choice
1.Which Statement Describes The Affective Aspect Of Learning Effective Communication Strategies?
A. “The Nurse Should Use Clear, Direct Statements Using Objective Words.”
B. “The Nurse Uses Body Language That Is Congruent With The Verbal Message.”
C. “The Nurse Believes That Positive Communication Strategies Build Confidence.”
D. “The Nurse Practices Assertive And Responsible Communication Strategies.”
ANS>>C
Learning Involves Three Domains: The Cognitive Aspects (Understanding And Meaning), Affective
Aspects (Feelings, Values, And Attitudes), And Psychomotor Aspects (Physical Capability).Learning Basic
Communication Skills Involves The Cognitive Domain; Building Confidence Through A Belief In The Value
And Impact Of Positive Communication Is The Affective Domain; And Putting Skills Into Action Is The
Psychomotor Domain.DIF: Comprehension REF: P. 13 TOP: Integrated Process: Communication And
Documentation MSC: Psychosocial Integrity
2.The Nurse Manager Asks The Staff Nurse To Work An Extra Shift. Which Response By The Staff Nurse Is
Assertive And Based On Rational Beliefs?
A. “I Don’t Want You Upset, So I Will Work Extra.”
B. “Why Do I Always Have To Cover Extra Shifts?”
C. “I Am Not Able To Work An Extra Shift.”
D. “If You Can’t Find Anyone Else, I Will Do It.”
Complete Test Bank –
Communication In Nursing, 10th Edition
By Julia Balzer Riley
, 2
PART I Basic Competencies For Communication In Nursing 4
Chapter 1: Responsible, Assertive, Caring Communication In Nursing ________________________ 4
Chapter 2: The Client-Nurse Relationship: A Helping Relationship __________________________ 12
Chapter 3: Solving Problems Together ________________________________________________ 19
Chapter 4: Understanding Each Other: Communication And Culture ________________________ 27
Chapter 5: Demonstrating Warmth ___________________________________________________ 34
Chapter 6: Showing Respect ________________________________________________________ 42
Chapter 7: Being Genuine __________________________________________________________ 47
Chapter 8: Being Empathetic ________________________________________________________ 51
Chapter 9: Using Self-Disclosure _____________________________________________________ 55
Chapter 10: Being Specific __________________________________________________________ 59
Chapter 11: Asking Questions _______________________________________________________ 63
Chapter 12: Expressing Opinions _____________________________________________________ 67
Chapter 13: Using Humor ___________________________________________________________ 71
Chapter 14: Embracing The Spiritual Journey Of Health Caring, Meaning Making ______________ 74
Chapter 15: Requesting Support _____________________________________________________ 78
PART II Advanced Competencies For Communication In
Nursing ______________________________________________________ 82
Chapter 16: Overcoming Evaluation Anxiety ___________________________________________ 82
Chapter 17: Working With Feedback Test Bank _________________________________________ 86
Chapter 18: Using Relaxation Technique ______________________________________________ 89
Chapter 19: Incorporating Imagery In Professional Practice And Self-Care ____________________ 93
Chapter 20 Incorporating Positive Self-Talk ____________________________________________ 97
Chapter 21: Learning To Work Together In Groups _____________________________________ 100
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Chapter 22: The Changing World Of Electronic Communication ___________________________ 107
Chapter 23: Learning Confrontation Skills_____________________________________________ 114
Chapter 24: Refusing Unreasonable Requests _________________________________________ 118
Chapter 25: Communicating Assertively And Responsibly With Distressed Clients And Colleagues 121
Chapter 26: Communicating Assertively And Responsibly With Aggressive Clients And Colleagues125
Chapter 27: Communicating Assertively And Responsibly With Unpopular Clients ____________ 129
Chapter 28: Managing Team Conflict Assertively And Responsibly Test Bank ________________ 133
Chapter 29: Communicating At The End-Of-Life ________________________________________ 136
Chapter 30: Continuing The Commitment ____________________________________________ 140
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Balzer Riley: Communication In Nursing, 10th Edition
PART I Basic Competencies For Communication In Nursing
Chapter 1: Responsible, Assertive, Caring Communication In Nursing
Test Bank Multiple Choice
1.Which Statement Describes The Affective Aspect Of Learning Effective Communication Strategies?
A. “The Nurse Should Use Clear, Direct Statements Using Objective Words.”
B. “The Nurse Uses Body Language That Is Congruent With The Verbal Message.”
C. “The Nurse Believes That Positive Communication Strategies Build Confidence.”
D. “The Nurse Practices Assertive And Responsible Communication Strategies.”
ANS>>C
Learning Involves Three Domains: The Cognitive Aspects (Understanding And Meaning), Affective
Aspects (Feelings, Values, And Attitudes), And Psychomotor Aspects (Physical Capability).Learning Basic
Communication Skills Involves The Cognitive Domain; Building Confidence Through A Belief In The Value
And Impact Of Positive Communication Is The Affective Domain; And Putting Skills Into Action Is The
Psychomotor Domain.DIF: Comprehension REF: P. 13 TOP: Integrated Process: Communication And
Documentation MSC: Psychosocial Integrity
2.The Nurse Manager Asks The Staff Nurse To Work An Extra Shift. Which Response By The Staff Nurse Is
Assertive And Based On Rational Beliefs?
A. “I Don’t Want You Upset, So I Will Work Extra.”
B. “Why Do I Always Have To Cover Extra Shifts?”
C. “I Am Not Able To Work An Extra Shift.”
D. “If You Can’t Find Anyone Else, I Will Do It.”
