8/30/23,l7:07lPM TestlBanklforlHumanlResourcelManagement,l12thlEditionlDessler
Fulll filel atl http://gettestbank.eu/Test-Bank-for-Human-Resource-Management,-12th-Edition-
lDessler
Humanl Resourcel Management,l 12el (Dessler)
Chapterl 1l Introductionl tol Humanl Resourcel Management
1) Thel basicl functionsl ofl thel managementl processl includel alll ofl thel followingl EXCEPT
l .
A) planning
B) organizing
C) outsourcing
D) leading
E) staffingl
Answer:l C
Explanation:lThelfivelbasiclfunctionsloflthelmanagementlprocesslincludelplanning,lorganizing,lst
affing,lleading,landlcontrolling.lOutsourcingljobslmaylbelanlaspectloflhumanlresources,lbutlitlisln
otloneloflthelprimaryl managementlfunctions.
Diff:l1 PagelRef:l 4
Chapter:l 1
Objective:l1lS
kill:l Concept
2) Whichl ofl thel followingl isl thel personl responsiblel forl accomplishingl anl organization'sl goalsl bylp
lanning,lorganizing,lstaffing,lleading,landlcontrollinglpersonnel?
A) manager
B) entrepreneur
C) representative
D) generalist
E) marketerl
Answer:l A
Explanation:l Thel managerl isl thel personl responsiblel forl accomplishingl anl organization'sl goalsl bylp
lanning,l organizing,l staffing,l leading,l andl controllingl thel effortsl ofl thel organization'sl people.
Anl entrepreneurl mayl managel peoplel orl mayl hirel al managerl tol dol sol instead,l butl entrepreneurslar
eldefinedlaslindividualslwholstartltheirlownlbusinesses.
Diff:l2 PagelRef:l 4
Chapter:l 1
Objective:l 1lSki
ll:l Concept
1
Copyrightl©l2011lPearsonlEducation,lInc.
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,8/30/23,l7:07lPM TestlBanklforlHumanlResourcelManagement,l12thlEditionlDessler
Fulll filel atl http://gettestbank.eu/Test-Bank-for-Human-Resource-Management,-12th-Edition-
lDessler
3) Whichl ofl thel followingl includesl fivel basicl functions--
planning,l organizing,l staffing,l leading,landlcontrolling?
A) jobl analysis
B) strategicl management
C) employeel orientation
D) managementl process
E) adaptabilitylscreeningl
Answer:lD
Explanation:lThel managementl processl includesl fivel basicl functions--
planning,l organizing,lstaffing,l leading,l andl controlling.l Strategicl managementl refersl tol thel proce
ssl ofl identifyingl andlexecutinglthelorganization'sl missionlbyl matchingl itslcapabilitieslwithlthelde
mandslofl itslenvironment.
Diff:l1 PagelRef:l 4
Chapter:l 1
Objective:l 1lSki
ll:l Concept
4) Whichl functionl ofl thel managementl processl requiresl al managerl tol establishl goalsl andlst
andardslandltoldeveloplruleslandlprocedures?
A) planning
B) organizing
C) staffing
D) leading
E) motivatingl
Answer:l A
Explanation:l Planning,l organizing,l staffing,l leading,l andl controllingl arel thel fivel mainl functionslo
fl management.l Thel planningl functionl involvesl establishingl goalsl andl standards,l developinglrules
landlprocedures,landl forecasting.
Diff:l1 PagelRef:l 4
Chapter:l 1
Objective:l 1lSki
ll:l Concept
2
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,8/30/23,l7:07lPM TestlBanklforlHumanlResourcelManagement,l12thlEditionlDessler
Fulll filel atl http://gettestbank.eu/Test-Bank-for-Human-Resource-Management,-12th-Edition-
lDessler
5) Celestel spendsl mostl ofl herl timel atl workl establishingl goalsl forl herl staffl ofl fiftyl employeesl andld
evelopinglproceduresl forl variousl tasks.l Inl whichl functionl ofl thel managementl processldoeslCelestel
spendlmostloflherltime?
A) leading
B) organizing
C) motivating
D) planning
E) staffingl
Answer:l D
Explanation:lThel planningl functionl ofl thel managementl processl requiresl managersl tol establishlgoal
sl andl standards,l developl rulesl andl procedures,l andl developl plansl andl forecast.l Leadinglinvolvesl m
otivatingl staff,l whilel controllingl requiresl almangerl tol setl standards,l suchl asl saleslquotas.lAssigning
ltasksl tolemployeesl islanl aspectl ofl thel organizingl function.
Diff:l2 PagelRef:l 4
Chapter:l 1
Objective:lll1lSkill
:l Application
6) Whichl functionl ofl thel managementl processl includesl delegatingl authorityl tol subordinatesl andle
stablishinglchannelsloflcommunication?
A) staffing
B) organizing
C) motivating
D) leading
E) planningl
Answer:l B
Explanation:l Thel organizingl functionl ofl thel managementl processl includesl delegatingl authoritylto
l subordinatesl andl establishingl channelsl ofl communication.l Thel organizingl functionl alsolincludes
lestablishingl departmentsl andlcoordinatingl thel workl oflsubordinates.
Diff:l1 PagelRef:l 4
Chapter:l 1
Objective:l 1lSki
ll:l Concept
3
Copyrightl©l2011lPearsonlEducation,lInc.
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Fulll filel atl http://gettestbank.eu/Test-Bank-for-Human-Resource-Management,-12th-Edition-
lDessler
7) Whenl managersl usel metricsl tol assessl performancel andl thenl developl strategiesl forl correctivela
ction,l theyl arel performingl the functionloflthel managementlprocess.
A) planning
B) leading
C) staffing
D) controlling
E) organizingl
Answer:l D
Explanation:lThelcontrollingl functionl oflthel managementl processlrequiresl managersltol setlstandard
sl suchl asl salesl quotas,l quality,l standards,l orl productionl levels.l Managersl thenl comparelactuall perfo
rmancel withl thel standards,l whichl oftenl involvesl thel usel ofl metrics.l Correctivel actionlislthenltakenl
whenlnecessary.
Diff:l2 PagelRef:l 4
Chapter:l 1
Objective:l 1lSki
ll:l Concept
8) Whichl functionl ofl thel managementl processl includesl selectingl employees,l settingl performancelst
andards,landlcompensatinglemployees?
A) leading
B) organizing
C) planning
D) motivating
E) staffingl
Answer:l E
Explanation:lThelstaffingl functionlofl thel managementlprocessl islalsolknownlaslthel humanlresourcel
managementlfunction.lThelstaffinglfunctionladdressesl thel processl ofl acquiring,ltraining,l appraisi
ng,l andl compensatingl employees,l asl welll asl addressingl issuesl ofl laborl relations,lworkerlsafety,landl
fairness.
Diff:l1 PagelRef:l 4
Chapter:l 1
Objective:l 1lSki
ll:l Concept
4
Copyrightl©l2011lPearsonlEducation,lInc.
about:blank 4/48
Fulll filel atl http://gettestbank.eu/Test-Bank-for-Human-Resource-Management,-12th-Edition-
lDessler
Humanl Resourcel Management,l 12el (Dessler)
Chapterl 1l Introductionl tol Humanl Resourcel Management
1) Thel basicl functionsl ofl thel managementl processl includel alll ofl thel followingl EXCEPT
l .
A) planning
B) organizing
C) outsourcing
D) leading
E) staffingl
Answer:l C
Explanation:lThelfivelbasiclfunctionsloflthelmanagementlprocesslincludelplanning,lorganizing,lst
affing,lleading,landlcontrolling.lOutsourcingljobslmaylbelanlaspectloflhumanlresources,lbutlitlisln
otloneloflthelprimaryl managementlfunctions.
Diff:l1 PagelRef:l 4
Chapter:l 1
Objective:l1lS
kill:l Concept
2) Whichl ofl thel followingl isl thel personl responsiblel forl accomplishingl anl organization'sl goalsl bylp
lanning,lorganizing,lstaffing,lleading,landlcontrollinglpersonnel?
A) manager
B) entrepreneur
C) representative
D) generalist
E) marketerl
Answer:l A
Explanation:l Thel managerl isl thel personl responsiblel forl accomplishingl anl organization'sl goalsl bylp
lanning,l organizing,l staffing,l leading,l andl controllingl thel effortsl ofl thel organization'sl people.
Anl entrepreneurl mayl managel peoplel orl mayl hirel al managerl tol dol sol instead,l butl entrepreneurslar
eldefinedlaslindividualslwholstartltheirlownlbusinesses.
Diff:l2 PagelRef:l 4
Chapter:l 1
Objective:l 1lSki
ll:l Concept
1
Copyrightl©l2011lPearsonlEducation,lInc.
about:blank 1/48
,8/30/23,l7:07lPM TestlBanklforlHumanlResourcelManagement,l12thlEditionlDessler
Fulll filel atl http://gettestbank.eu/Test-Bank-for-Human-Resource-Management,-12th-Edition-
lDessler
3) Whichl ofl thel followingl includesl fivel basicl functions--
planning,l organizing,l staffing,l leading,landlcontrolling?
A) jobl analysis
B) strategicl management
C) employeel orientation
D) managementl process
E) adaptabilitylscreeningl
Answer:lD
Explanation:lThel managementl processl includesl fivel basicl functions--
planning,l organizing,lstaffing,l leading,l andl controlling.l Strategicl managementl refersl tol thel proce
ssl ofl identifyingl andlexecutinglthelorganization'sl missionlbyl matchingl itslcapabilitieslwithlthelde
mandslofl itslenvironment.
Diff:l1 PagelRef:l 4
Chapter:l 1
Objective:l 1lSki
ll:l Concept
4) Whichl functionl ofl thel managementl processl requiresl al managerl tol establishl goalsl andlst
andardslandltoldeveloplruleslandlprocedures?
A) planning
B) organizing
C) staffing
D) leading
E) motivatingl
Answer:l A
Explanation:l Planning,l organizing,l staffing,l leading,l andl controllingl arel thel fivel mainl functionslo
fl management.l Thel planningl functionl involvesl establishingl goalsl andl standards,l developinglrules
landlprocedures,landl forecasting.
Diff:l1 PagelRef:l 4
Chapter:l 1
Objective:l 1lSki
ll:l Concept
2
Copyrightl©l2011lPearsonlEducation,lInc.
about:blank 2/48
,8/30/23,l7:07lPM TestlBanklforlHumanlResourcelManagement,l12thlEditionlDessler
Fulll filel atl http://gettestbank.eu/Test-Bank-for-Human-Resource-Management,-12th-Edition-
lDessler
5) Celestel spendsl mostl ofl herl timel atl workl establishingl goalsl forl herl staffl ofl fiftyl employeesl andld
evelopinglproceduresl forl variousl tasks.l Inl whichl functionl ofl thel managementl processldoeslCelestel
spendlmostloflherltime?
A) leading
B) organizing
C) motivating
D) planning
E) staffingl
Answer:l D
Explanation:lThel planningl functionl ofl thel managementl processl requiresl managersl tol establishlgoal
sl andl standards,l developl rulesl andl procedures,l andl developl plansl andl forecast.l Leadinglinvolvesl m
otivatingl staff,l whilel controllingl requiresl almangerl tol setl standards,l suchl asl saleslquotas.lAssigning
ltasksl tolemployeesl islanl aspectl ofl thel organizingl function.
Diff:l2 PagelRef:l 4
Chapter:l 1
Objective:lll1lSkill
:l Application
6) Whichl functionl ofl thel managementl processl includesl delegatingl authorityl tol subordinatesl andle
stablishinglchannelsloflcommunication?
A) staffing
B) organizing
C) motivating
D) leading
E) planningl
Answer:l B
Explanation:l Thel organizingl functionl ofl thel managementl processl includesl delegatingl authoritylto
l subordinatesl andl establishingl channelsl ofl communication.l Thel organizingl functionl alsolincludes
lestablishingl departmentsl andlcoordinatingl thel workl oflsubordinates.
Diff:l1 PagelRef:l 4
Chapter:l 1
Objective:l 1lSki
ll:l Concept
3
Copyrightl©l2011lPearsonlEducation,lInc.
about:blank 3/48
, 8/30/23,l7:07lPM TestlBanklforlHumanlResourcelManagement,l12thlEditionlDessler
Fulll filel atl http://gettestbank.eu/Test-Bank-for-Human-Resource-Management,-12th-Edition-
lDessler
7) Whenl managersl usel metricsl tol assessl performancel andl thenl developl strategiesl forl correctivela
ction,l theyl arel performingl the functionloflthel managementlprocess.
A) planning
B) leading
C) staffing
D) controlling
E) organizingl
Answer:l D
Explanation:lThelcontrollingl functionl oflthel managementl processlrequiresl managersltol setlstandard
sl suchl asl salesl quotas,l quality,l standards,l orl productionl levels.l Managersl thenl comparelactuall perfo
rmancel withl thel standards,l whichl oftenl involvesl thel usel ofl metrics.l Correctivel actionlislthenltakenl
whenlnecessary.
Diff:l2 PagelRef:l 4
Chapter:l 1
Objective:l 1lSki
ll:l Concept
8) Whichl functionl ofl thel managementl processl includesl selectingl employees,l settingl performancelst
andards,landlcompensatinglemployees?
A) leading
B) organizing
C) planning
D) motivating
E) staffingl
Answer:l E
Explanation:lThelstaffingl functionlofl thel managementlprocessl islalsolknownlaslthel humanlresourcel
managementlfunction.lThelstaffinglfunctionladdressesl thel processl ofl acquiring,ltraining,l appraisi
ng,l andl compensatingl employees,l asl welll asl addressingl issuesl ofl laborl relations,lworkerlsafety,landl
fairness.
Diff:l1 PagelRef:l 4
Chapter:l 1
Objective:l 1lSki
ll:l Concept
4
Copyrightl©l2011lPearsonlEducation,lInc.
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