CBC1501
EXAM PACK
FOR ASSISTANCE WITH THIS MODULE +27 67 171 1739
, UNIVERSITY EXAMINATIONS
Oct/Nov 2022 – Second Semester Examination
CBC1501
Communications in Business Contexts
100 marks Duration: 3 hours
EXAMINERS
FIRST: Ms A Abdool Satar/Mr D Ntimbani/Ms C Moncho
EXTERNAL: Ms O Kgongoane
___________________________________________________________________
This paper consists of seven (7) pages.
INSTRUCTIONS:
1. This is a closed-book examination.
2. You MUST answer ALL four questions in this examination paper.
3. Number each answered question EXACTLY as it appears in the examination paper.
4. Read the scenario provided for every question carefully before attempting to answer the
questions.
5. Type out your answers to all the questions and convert your answers into a single PDF
file before submitting it. No other formats will be accepted.
6. You MUST log on to The Invigilator App with the QR code within 15 minutes of the start
time of the examination for your script to be considered. The QR code appears on page
2 of this document and on myUnisa under the Announcements tab.
7. If you experience technical difficulties with The Invigilator App, contact the technical
helpdesk via WhatsApp on 073 505 8273.
8. Submit your answer on The Invigilator App AND the myExams platform
(https://chs.myexams.unisa.ac.za)
9. Use your official student email account to log on to The Invigilator App and on the
myExams platform
10. Submissions via email, late submissions, incorrect file formats and uncollated answer
scripts will NOT be considered.
11. If you experience network or load shedding challenges, apply, together with supporting
evidence, for an aegrotat within 3 days of the examination session.
12. If you are experiencing technical challenges, contact the SCSC 080 000 1870 or email
or refer to Get-Help for the list of additional contact numbers.
Communication received from your myLife account will be considered.
Page 1 of 7
, CBC1501
Date: 11 October 2022
INSTRUCTIONS ON THE DAY OF ASSESSMENT:
Ensure you are connected to the internet in order to log into the YOUR EXAM QR CODE & EXAM
Invigilator App and scan this QR code. ACCESS CODE
If you encounter difficulty in scanning the QR code, you can
alternatively enter the Exam Access Code below the QR code to start
the invigilation.
Unless otherwise specified by your institution, note that you can only
scan this QR code once. If your assessment has multiple online sections,
tests or attempts, you should NOT finish the invigilation until your entire
assessment has been completed.
Only scan the QR code when the assessment formally commences.
Exam Access Code: 3fc20508
The QR code is only scannable for a limited time and it should
therefore be scanned as soon as possible to start the
invigilation.
Once the QR code is scanned, ensure your media volume Is turned up and place your smartphone next to you. The
Invigilator App will notify you with a notification beep when you are required to action a request, which you should then
perform.
We recommend that you keep your smartphone on charge for the duration of the assessment.
If you only have one device you may access your assessment in the application by pressing the ‘Access Exam’ button
in the top right corner of your app.
Keep the Invigilator App open on your cell phone for the full duration of the assessment. You are not
allowed to minimise or leave the app.
Ensure you are connected to the internet in order to commence the invigilation as well as at the end of the
assessment. No internet connection is required during the assessment.
You have to adhere to the assessment time limit communicated to you by your institution as the time
displayed in the Invigilator App could differ from the time allocated to complete your assessment.
You can click the "Finish Assessment" button in the app if you finish your assessment early.
If you are performing a written or Scan-and-Upload assessment:
The Invigilator App may request you to take a picture of every page of your answer sheet at the end of the
assessment. Unless otherwise specified by your institution, this does NOT replace the normal upload of
your script to your institutions online portal
After completing invigilation and following all app instructions, you must upload your Invigilation App data. If however
there is a delay in the upload of the app data at the end of the assessment, you should prioritise the upload of your
script to your university portal and you can temporarily minimise the app to do so. Uploading of app data is not time
sensitive and you can come back and do it after you have successfully uploaded your script to the exam portal.
Should you encounter any technical difficulty, please WhatsApp The Invigilator Helpdesk on 073 505 8273.
, IMPORTANT NOTE
Each question is based on a separate scenario. Please read the relevant scenarios before
answering the questions. Your answers must be contextualised within the given scenarios.
QUESTION 1: ABRIDGED REPORT [25]
SCENARIO
You have been asked to write a report on communication problems at a senior
citizens home and frail care centre. You have identified the following findings:
2 FINDINGS
2.1 Although most of the residents are confined to their rooms – or even to their
beds for reasons of frailty – nurses, catering staff and cleaners
communicated by loudly shouting instructions and comments to one another
in the passageways.
2.2 Although most of the residents were born in the 1920s or 1930s, nurses and
nurse aids tune the radio in the communal lounge area to a station of their
choice – pop, gospel or soul.
2.3 Nurses and nurse aids shout at residents and address them in simplistic
“baby” language, or not at all.
INSTRUCTIONS:
i. Write the introduction preceding the findings.
ii. Rewrite the findings.
iii. Provide the conclusions and recommendations that should follow from these
findings.
iv. You MUST follow the correct formatting structure for the abridged report, as
follows:
o the correct header
o the correct headings
o numbering
o alignment
o other formatting structures must be adhered to precisely
v. Marks will also be awarded for the precise use of language and grammar within
this context.
Page 3 of 7
EXAM PACK
FOR ASSISTANCE WITH THIS MODULE +27 67 171 1739
, UNIVERSITY EXAMINATIONS
Oct/Nov 2022 – Second Semester Examination
CBC1501
Communications in Business Contexts
100 marks Duration: 3 hours
EXAMINERS
FIRST: Ms A Abdool Satar/Mr D Ntimbani/Ms C Moncho
EXTERNAL: Ms O Kgongoane
___________________________________________________________________
This paper consists of seven (7) pages.
INSTRUCTIONS:
1. This is a closed-book examination.
2. You MUST answer ALL four questions in this examination paper.
3. Number each answered question EXACTLY as it appears in the examination paper.
4. Read the scenario provided for every question carefully before attempting to answer the
questions.
5. Type out your answers to all the questions and convert your answers into a single PDF
file before submitting it. No other formats will be accepted.
6. You MUST log on to The Invigilator App with the QR code within 15 minutes of the start
time of the examination for your script to be considered. The QR code appears on page
2 of this document and on myUnisa under the Announcements tab.
7. If you experience technical difficulties with The Invigilator App, contact the technical
helpdesk via WhatsApp on 073 505 8273.
8. Submit your answer on The Invigilator App AND the myExams platform
(https://chs.myexams.unisa.ac.za)
9. Use your official student email account to log on to The Invigilator App and on the
myExams platform
10. Submissions via email, late submissions, incorrect file formats and uncollated answer
scripts will NOT be considered.
11. If you experience network or load shedding challenges, apply, together with supporting
evidence, for an aegrotat within 3 days of the examination session.
12. If you are experiencing technical challenges, contact the SCSC 080 000 1870 or email
or refer to Get-Help for the list of additional contact numbers.
Communication received from your myLife account will be considered.
Page 1 of 7
, CBC1501
Date: 11 October 2022
INSTRUCTIONS ON THE DAY OF ASSESSMENT:
Ensure you are connected to the internet in order to log into the YOUR EXAM QR CODE & EXAM
Invigilator App and scan this QR code. ACCESS CODE
If you encounter difficulty in scanning the QR code, you can
alternatively enter the Exam Access Code below the QR code to start
the invigilation.
Unless otherwise specified by your institution, note that you can only
scan this QR code once. If your assessment has multiple online sections,
tests or attempts, you should NOT finish the invigilation until your entire
assessment has been completed.
Only scan the QR code when the assessment formally commences.
Exam Access Code: 3fc20508
The QR code is only scannable for a limited time and it should
therefore be scanned as soon as possible to start the
invigilation.
Once the QR code is scanned, ensure your media volume Is turned up and place your smartphone next to you. The
Invigilator App will notify you with a notification beep when you are required to action a request, which you should then
perform.
We recommend that you keep your smartphone on charge for the duration of the assessment.
If you only have one device you may access your assessment in the application by pressing the ‘Access Exam’ button
in the top right corner of your app.
Keep the Invigilator App open on your cell phone for the full duration of the assessment. You are not
allowed to minimise or leave the app.
Ensure you are connected to the internet in order to commence the invigilation as well as at the end of the
assessment. No internet connection is required during the assessment.
You have to adhere to the assessment time limit communicated to you by your institution as the time
displayed in the Invigilator App could differ from the time allocated to complete your assessment.
You can click the "Finish Assessment" button in the app if you finish your assessment early.
If you are performing a written or Scan-and-Upload assessment:
The Invigilator App may request you to take a picture of every page of your answer sheet at the end of the
assessment. Unless otherwise specified by your institution, this does NOT replace the normal upload of
your script to your institutions online portal
After completing invigilation and following all app instructions, you must upload your Invigilation App data. If however
there is a delay in the upload of the app data at the end of the assessment, you should prioritise the upload of your
script to your university portal and you can temporarily minimise the app to do so. Uploading of app data is not time
sensitive and you can come back and do it after you have successfully uploaded your script to the exam portal.
Should you encounter any technical difficulty, please WhatsApp The Invigilator Helpdesk on 073 505 8273.
, IMPORTANT NOTE
Each question is based on a separate scenario. Please read the relevant scenarios before
answering the questions. Your answers must be contextualised within the given scenarios.
QUESTION 1: ABRIDGED REPORT [25]
SCENARIO
You have been asked to write a report on communication problems at a senior
citizens home and frail care centre. You have identified the following findings:
2 FINDINGS
2.1 Although most of the residents are confined to their rooms – or even to their
beds for reasons of frailty – nurses, catering staff and cleaners
communicated by loudly shouting instructions and comments to one another
in the passageways.
2.2 Although most of the residents were born in the 1920s or 1930s, nurses and
nurse aids tune the radio in the communal lounge area to a station of their
choice – pop, gospel or soul.
2.3 Nurses and nurse aids shout at residents and address them in simplistic
“baby” language, or not at all.
INSTRUCTIONS:
i. Write the introduction preceding the findings.
ii. Rewrite the findings.
iii. Provide the conclusions and recommendations that should follow from these
findings.
iv. You MUST follow the correct formatting structure for the abridged report, as
follows:
o the correct header
o the correct headings
o numbering
o alignment
o other formatting structures must be adhered to precisely
v. Marks will also be awarded for the precise use of language and grammar within
this context.
Page 3 of 7
